Pingdom Integration Manual

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How to monitor your backup service status

1. Introduction

This whitepaper explains how to include system health check in external monitoring systems.

BackupAgent has decided to tailor its health check output towards Pingdom. However, the

output can also be loaded in various other monitoring systems (e.g. Foglight).

The health checks have been released as part of BackupAgent server 4.2.1.6588 or newer.

2. Health checks

This chapter explains how the health checks work and how they can be configured. A standard

set of health checks contains these tests:

 Availability check of the web services

 Database availability check

 Check to see if all necessary Windows services are running

 Benchmark test on network storage (default is write 500 KB in 100 ms)

2.1 HTTP Requests and responses

Health checks can be configured by sending http requests to the health URL of your

BackupAgent server installation.

Example: https://{yourservice.com}/health/check.ashx?profileid=1.

Normally, all servers in a load-balanced application setup would be able to respond to these

requests as they all resolve to the same licensed DNS. However, BackupAgent also supports

checks to IP addresses of separate machines. In this way the health of a certain server can be

checked.

Summary of content (7 pages)

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Pingdom Integration Manual How to monitor your backup service status 1. Introduction This whitepaper explains how to include system health check in external monitoring systems. BackupAgent has decided to tailor its health check output towards Pingdom. However, the output can also be loaded in various other monitoring systems (e.g. Foglight). The health checks have been released as part of BackupAgent server 4.2.1.6588 or newer. 2.
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If the health check succeeds, a HTTP response status 200 is sent back: OK0.390625 In case the health check fails, a HTTP response status 503 is sent back.
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3. Integrate checks in Pingdom This chapter explains how to integrate checks in Pingdom. This assumes that an account in Pingdom is available which allows for adding a check. 3.1 Adding a check Click on ‘Checks’ and ‘Add new checks’ in the Pingdom dashboard. You will now see the following: Now give your check a friendly name and type in the URL of the health check you created, including the profile ID: https://{yourservice.com}/health/check.
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In case some downtime was detected, this is visible in the above graph and logs can be clicked to check the error message: The log shows the total amount of downtime.
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The above screenshot shows log details during downtime. Pingdom performs checks from several geographical locations and details can be read from those tests. Note: Sometimes downtime error log details may contain 200 statuses. This is because only one of a set of checks or pings failed. 3.3 Informing customers and business partners Pingdom allows for informing customers and business partners. Checks can be published by checking the adjacent box on the Public Status Page.
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Alternatively, customers can be informed using a Twitter account: 7