User's Manual
Table Of Contents
- 1 Introduction
- 1.1 What is Acronis® True Image™?
- 1.2 New in this version
- 1.3 Backups created in Acronis True Image 2020 or later
- 1.4 System requirements and supported media
- 1.5 Installing Acronis True Image 2021
- 1.6 Activating Acronis True Image 2021
- 1.7 Trial version information
- 1.8 Upgrading Acronis True Image 2021
- 1.9 Technical Support
- 2 Getting started
- 3 Basic concepts
- 3.1 Basic concepts
- 3.2 The difference between file backups and disk/partition images
- 3.3 Full, incremental and differential backups
- 3.4 Deciding where to store your backups
- 3.5 Using Acronis Nonstop Backup
- 3.6 Backup file naming
- 3.7 Integration with Windows
- 3.8 Wizards
- 3.9 FAQ about backup, recovery and cloning
- 4 Backing up data
- 4.1 Backing up disks and partitions
- 4.2 Backing up files and folders
- 4.3 Backing up mobile devices
- 4.4 Backing up Office 365 data
- 4.5 Backup options
- 4.5.1 Scheduling
- 4.5.2 Backup schemes
- 4.5.3 Notifications for backup operation
- 4.5.4 Excluding items from backup
- 4.5.5 Image creation mode
- 4.5.6 Backup protection
- 4.5.7 Pre/Post commands for backup
- 4.5.8 Backup splitting
- 4.5.9 Backup validation option
- 4.5.10 Backup reserve copy
- 4.5.11 Removable media settings
- 4.5.12 Error handling
- 4.5.13 File-level security settings for backup
- 4.5.14 Computer shutdown
- 4.5.15 Acronis Cloud cleanup
- 4.5.16 Online backup protection
- 4.5.17 Performance of backup operation
- 4.5.18 Selecting a data center for backup
- 4.5.19 Laptop power settings
- 4.5.20 Wi-Fi networks for backup to Acronis Cloud
- 4.6 Operations with backups
- 4.6.1 Backup operations menu
- 4.6.2 Backup activity and statistics
- 4.6.3 Sorting backups in the list
- 4.6.4 Replicating backups to Acronis Cloud
- 4.6.5 Validating backups
- 4.6.6 Backup to various places
- 4.6.7 Adding an existing backup to the list
- 4.6.8 Cleaning up backups, backup versions, and replicas
- 4.6.9 Removing data from Acronis Cloud
- 5 Recovering data
- 5.1 Recovering disks and partitions
- 5.2 Recovering files and folders
- 5.3 Searching backup content
- 5.4 Recovery from Acronis Cloud
- 5.5 Recovering Office 365 data
- 5.6 Recovery options
- 6 Archiving data
- 7 Protecting family data
- 8 Antivirus and antimalware protection
- 9 Synchronizing data
- 10 Disk cloning and migration
- 11 Tools
- 11.1 Acronis Media Builder
- 11.2 Making sure that your bootable media can be used when needed
- 11.3 Acronis Startup Recovery Manager
- 11.4 Try&Decide
- 11.5 Acronis Secure Zone
- 11.6 Adding a new hard disk
- 11.7 Security and Privacy Tools
- 11.8 Mounting an image
- 11.9 Unmounting an image
- 11.10 Working with .vhd(x) files
- 11.11 Importing and exporting backup settings
- 11.12 Acronis Universal Restore
- 12 Troubleshooting
- 13 Glossary of Terms
- Acronis Active Protection
- Acronis Drive
- Acronis Notary
- Acronis Secure Zone
- Acronis Startup Recovery Manager
- Archive
- Archiving operation
- Backup
- Backup operation
- Backup settings
- Backup version
- Backup version chain
- Bootable media
- Data synchronization
- Differential backup
- Differential backup version
- Disk backup (Image)
- Full backup
- Full backup version
- Image
- Incremental backup
- Incremental backup version
- Mobile backup
- Nonstop backup
- Nonstop protection
- Notarization
- Notarized backup
- Notarized file
- Online backup
- Recovery
- Suspicious process
- Sync
- Validation
- Version of synced file
88 Copyright © Acronis International GmbH, 2003-2020
5 Recovering data
In this section
Recovering disks and partitions ........................................................................................ 88
Recovering files and folders ............................................................................................ 101
Searching backup content ............................................................................................... 102
Recovery from Acronis Cloud .......................................................................................... 103
Recovering Office 365 data ............................................................................................. 109
Recovery options............................................................................................................. 110
5.1 Recovering disks and partitions
5.1.1 Recovering your system after a crash
When your computer fails to boot, it is advisable to at first try to find the cause using the suggestions
given in Trying to determine the crash cause (p. 88). If the crash is caused by corruption of the
operating system, use a backup to recover your system. Make the preparations described in
Preparing for recovery (p. 88) and then proceed with recovering your system.
5.1.1.1 Trying to determine the crash cause
A system crash can be due to two basic factors:
Hardware failure
In this scenario, it is better to let your service center handle the repairs. However, you may want
to perform some routine tests. Check the cables, connectors, power of external devices, etc.
Then, restart the computer. If there is a hardware problem, the Power-On Self Test (POST) will
inform you about the failure.
If the POST does not reveal a hardware failure, enter BIOS and check whether it recognizes your
system hard disk drive. To enter BIOS, press the required key combination (Del, F1, Ctrl+Alt+Esc,
Ctrl+Esc, or some other, depending on your BIOS) during the POST sequence. Usually the
message with the required key combination is displayed during the startup test. Pressing this
combination takes you to the setup menu. Go to the hard disk autodetection utility which usually
comes under "Standard CMOS Setup" or "Advanced CMOS setup". If the utility does not detect
the system drive, it has failed and you need to replace the drive.
Operating system corruption (Windows cannot start up)
If the POST correctly detects your system hard disk drive, then the cause of the crash is probably
a virus, malware or corruption of a system file required for booting. In this case, recover the
system using a backup of your system disk or system partition. Refer to Recovering your system
(p. 89) for details.
5.1.1.2 Preparing for recovery
We recommend that you perform the following actions before recovery:
Scan the computer for viruses if you suspect that the crash occurred due to a virus or malware
attack.
Under bootable media, try a test recovery to a spare hard drive, if you have one.