User's Manual
Table Of Contents
- 1 Introduction
- 1.1 What is Acronis® True Image™?
- 1.2 New in this version
- 1.3 Backups created in Acronis True Image 2020 or later
- 1.4 System requirements and supported media
- 1.5 Installing Acronis True Image 2021
- 1.6 Activating Acronis True Image 2021
- 1.7 Trial version information
- 1.8 Upgrading Acronis True Image 2021
- 1.9 Technical Support
- 2 Getting started
- 3 Basic concepts
- 3.1 Basic concepts
- 3.2 The difference between file backups and disk/partition images
- 3.3 Full, incremental and differential backups
- 3.4 Deciding where to store your backups
- 3.5 Using Acronis Nonstop Backup
- 3.6 Backup file naming
- 3.7 Integration with Windows
- 3.8 Wizards
- 3.9 FAQ about backup, recovery and cloning
- 4 Backing up data
- 4.1 Backing up disks and partitions
- 4.2 Backing up files and folders
- 4.3 Backing up mobile devices
- 4.4 Backing up Office 365 data
- 4.5 Backup options
- 4.5.1 Scheduling
- 4.5.2 Backup schemes
- 4.5.3 Notifications for backup operation
- 4.5.4 Excluding items from backup
- 4.5.5 Image creation mode
- 4.5.6 Backup protection
- 4.5.7 Pre/Post commands for backup
- 4.5.8 Backup splitting
- 4.5.9 Backup validation option
- 4.5.10 Backup reserve copy
- 4.5.11 Removable media settings
- 4.5.12 Error handling
- 4.5.13 File-level security settings for backup
- 4.5.14 Computer shutdown
- 4.5.15 Online backup protection
- 4.5.16 Performance of backup operation
- 4.5.17 Selecting a data center for backup
- 4.5.18 Laptop power settings
- 4.5.19 Wi-Fi networks for backup to Acronis Cloud
- 4.6 Operations with backups
- 4.6.1 Backup operations menu
- 4.6.2 Backup activity and statistics
- 4.6.3 Sorting backups in the list
- 4.6.4 Replicating backups to Acronis Cloud
- 4.6.5 Validating backups
- 4.6.6 Backup to various places
- 4.6.7 Adding an existing backup to the list
- 4.6.8 Notarized backup
- 4.6.9 Cleaning up backups, backup versions, and replicas
- 4.6.10 Cleaning up space on Acronis Cloud
- 4.6.11 Removing data from Acronis Cloud
- 5 Recovering data
- 5.1 Recovering disks and partitions
- 5.2 Recovering files and folders
- 5.3 Searching backup content
- 5.4 Recovering Office 365 data
- 5.5 Recovery options
- 6 Archiving data
- 7 Sharing data
- 8 Protecting family data
- 9 Antivirus and antimalware protection
- 10 Vulnerability assessment
- 11 Synchronizing data
- 12 Disk cloning and migration
- 13 Tools
- 13.1 Acronis Media Builder
- 13.2 Making sure that your bootable media can be used when needed
- 13.3 Acronis Startup Recovery Manager
- 13.4 Try&Decide
- 13.5 Acronis Secure Zone
- 13.6 Adding a new hard disk
- 13.7 Security and Privacy Tools
- 13.8 Mounting an image
- 13.9 Unmounting an image
- 13.10 Working with .vhd(x) files
- 13.11 Importing and exporting backup settings
- 13.12 Acronis Universal Restore
- 14 Troubleshooting
- 15 Glossary of Terms
- Acronis Active Protection
- Acronis Drive
- Acronis Notary
- Acronis Secure Zone
- Acronis Startup Recovery Manager
- Archive
- Archiving operation
- Backup
- Backup operation
- Backup settings
- Backup version
- Backup version chain
- Bootable media
- Data synchronization
- Differential backup
- Differential backup version
- Disk backup (Image)
- Full backup
- Full backup version
- Image
- Incremental backup
- Incremental backup version
- Mobile backup
- Nonstop backup
- Nonstop protection
- Notarization
- Notarized backup
- Notarized file
- Online backup
- Recovery
- Suspicious process
- Sync
- Validation
- Version of synced file
186 Copyright © Acronis International GmbH, 2003-2020
3. The backup opens, but the files and folders are not displayed.
How to resolve
Error "Plug in external drive"
A typical scenario:
1. You have a backup configured to be saved on a USB drive. You plug in the USB drive to your
computer, and then start the backup.
2. The backup does not start, pauses or fails. The following error appears: "Plug in external drive
<drive_letter>."
How to resolve
A backup to Acronis Cloud fails with error "Write error" or "Error occurred while writing the file" or
"FES request failed"
A typical scenario:
1. Backup to Acronis Cloud fails.
2. When you click the status icon to see details, the error says "Write error" or "Error occurred
while writing the file" or "FES request failed."
How to resolve
Blue Screen of Death (BSOD) after recovery to new hardware and error "Stop 0x0000007B" due to
missing drivers
A typical scenario:
1. You recover your computer to dissimilar hardware and apply Acronis Universal Restore.
2. The process completes successfully, but the recovered computer goes to BSOD and the following
error appears: "Stop 0x0000007B."
How to resolve
See the full list of popular solutions at https://kb.acronis.com/true-image-known-solutions.
See also troubleshooting information about recovery fails at https://kb.acronis.com/content/46340.
14.2 Acronis System Report
When you contact the Acronis support team, they will usually need information about your system in
order to resolve your problem. Sometimes getting the information is an inconvenient process and
may take a long time. The Generate system report tool simplifies the procedure. It creates a system
report that contains all the necessary technical information and allows you to save the information to
a file. When it’s necessary, you can attach the created file to your problem description and send it to
the Acronis support team. This will simplify and speed up the search for a solution.
To generate a system report, perform one of the following:
On the sidebar, click Help, and then click Generate system report.
On the Windows Start menu, click All Programs -> Acronis -> Acronis True Image 2021 -> Tools
and Utilities -> Acronis System Report.
Press CTRL+F7. Note that you can use this key combination even when Acronis True Image 2021
is performing any other operation.