User`s guide

9.2 Acronis Smart Error Reporting

To help users with troubleshooting, the new releases of Acronis products employ the so called

Acronis Smart Error Reporting. When an issue is caused by an error in the program's operation,

True Image 2013 displays an appropriate error message. The error message contains an event code

and a short description of the error (sometimes with a possible solution), for instance:

"Check the disk and file system for errors and try to repeat the operation

Event Code: 0x000101F6"

The error message may also include the program module where the error has occurred and the error

message from the module.

You can view more detailed information about the error by clicking the More details link in the

message box. The detailed information may look like as is shown on the following screen shot:

To view the Acronis Knowledge Base article suggesting a solution(s) for correcting the error, click the

Knowledge Base button.

This will open a confirmation window that lists the information to be sent via Internet to the Acronis

Knowledge Base. Click OK to permit sending the information.

If in future you would like to send such information without confirmation, select the Always send

without confirmation check box.

If you do not have Internet access when such an error message is shown (this may happen, for

example, when booted from the rescue media), please write down the event code. When you