Operation Manual

When you do not have an Internet connection

1. In the error message window, please click More details and write down the event code. The code

may look like this:

 0x000101F6 - example of an ordinary event code.

 0x00970007+0x00970016+0x00970002 - example of a composite event code. A code of this kind

may appear when an error occurred in a low-level program module and then propagated to

higher-level modules, resulting in errors in those modules as well.

1. When you establish Internet connection or if you can use another computer where Internet

connection is available, enter the vent code at: http://kb.acronis.com/errorcode/.

If the event code is not recognized in the Knowledge Base, the base does not yet contain an article to

resolve the issue. In such cases, please open a trouble ticket with Acronis Customer Central.

12.3 Sending feedback to Acronis

We frequently improve our products and services by making them more functional, reliable, and fast.

Via the feedback form, you can point out inconveniences and defects that we should resolve to make

Acronis True Image 2016 even better. Please spend a couple of minutes to tell us what you think

about our product, suggest a new feature, or report a problem. We do read and analyze all feedback.

To send a feedback to Acronis:

1. On the sidebar, click Help, and then click Send feedback. The feedback form opens.

2. Choose a feedback reason from the list.

3. Type your message.

4. Provide your name and email.

5. [Optional step] You can also attach a file and Acronis system report. Refer to Acronis System

Report (p. 154) for details.

We recommend that you attach the system report when you faced a serious error, for example,

when Acronis True Image 2016 stopped responding.