2010

Table Of Contents

Then provide a password for your new account and confirm the password by retyping it once more in

the appropriate field. When you have performed all actions necessary for account registration,

please wait for an e-mail message that will confirm opening of the account.

To keep your personal data secure, choose a strong password for your online backups, guard it from getting into

the wrong hands, and change it from time to time.

After opening an Acronis Online Backup account, log in to your account page, subscribe to the Online

Backup service, and then wait for an e-mail message describing the details of your subscription plan

and expiration date.

Trial subscription

If you would like first to try the Acronis Online Backup service, Acronis offers a 1-month free trial

subscription to Acronis Online Backup service. You will have 2 GB of storage space for the trial

period. Be aware that after the trial period is over, you won't be able to use the Online Backup

service and all your data on the Online Storage will be deleted.

If you like Acronis Online Backup service, you can go to the subscription Web page and select a

suitable subscription plan. To change your tariff, renew the subscription, or unsubscribe, go to the

same subscription Web page.

2.5 Technical support

Users with a subscription to Acronis Online Backup service are entitled to free technical support. If

you experience problems installing or using Acronis products that you can't solve yourself by using

this Help, then please contact Acronis Technical Support.

More information about contacting Acronis Technical Support is available at the following link:

http://www.acronis.com/support.

In order to open a support trouble ticket, please fill out the Web form on the Acronis site; support

will only open a trouble ticket if it is initiated from this form.

In order to contact support, (Webmail, Phone, Chat), please use the wizard set at:

http://www.acronis.com/support --> Contact us--> Start here

Availability: 24x7

Media: E-mail (Webmail), Phone, Chat.

2.6 Generating a system report

When you need help from Acronis support team, in most cases information about your system is

necessary for resolving your problem. Sometimes getting the information is an inconvenient and

time consuming process. Acronis True Image Home 2010 Online Backup has a tool that simplifies the

procedure. It generates a system report containing all the necessary technical information and allows

you to save the information to file. When it’s necessary, you can attach the created file to your

problem description and send it to Acronis support team to simplify and speed up the search for a

solution.

To generate a system report:

 On the Help menu click Generate System Report, or