User's Manual

- Open Control Panel Administrative Tools Services and check whether Acronis Scheduler2
Service is Started and its Startup Type is set to Automatic. If not, right-click on the item, choose
Properties and set the required Startup Type on the General tab, than start the service. Verify that
the task can now be started. This recommendation relates to unscheduled tasks as well.
- If the issue persists, try the solutions provided in Acronis Support KB by clicking the following link:
Acronis True Image Scheduled Tasks Do Not Run
The RPC server is unavailable
When a backup task is supposed to run according to its schedule or after starting a task manually, you
get an error message: Error #1722 - "The RPC server is unavailable". In such case try the solution
provided in Acronis Support KB by clicking the following link: RPC Server is Unavailable (Error Code:
1722)
Network backup issues
Instructions on how to troubleshoot issues with backing up to a network share in Windows can by
found through the following link to an Acronis Support KB article: Troubleshooting Network Backup
Issues in Windows
Backups to a mapped drive fail from time to time
Explanation of why saving an image to a mapped drive may sometimes fail and how to prevent this
can be found through the following link to an Acronis Support KB article: Saving an Image to a
Mapped Drive from an Acronis True Image Task Fails Sporadically
"Insert next volume" message when backing up to a USB flash drive
Acronis True Image Home 2010 Netbook Edition treats your USB flash drive as removable media. If it
is formatted in FAT32, the size of one file is limited to 4GB, so when your backup exceeds this size the
program automatically splits it into 4GB volumes and waits for insertion of the next media for the
next volume. Just click OK and the backup process will continue. Repeat this if the message is
displayed again until your backup finishes. For more detailed information click Acronis True Image
Asks to Insert Next Volume When Backing Up to USB Flash Drive
Issue with backing up an NTFS-compressed partition
Acronis True Image may fail to back up an NTFS-compressed partition due to some limitations on
working with such partitions. If it is possible, decompress the partition before backing it up. For more
detailed information click Acronis True Image Fails to Back Up a Compressed Partition
Acronis True Image Home 2010 Netbook Edition states that a backup is corrupted
Instructions on how to troubleshoot and resolve issues with corrupt backups can be found through
the following link to an Acronis Support KB article: Troubleshooting Issues with Corrupt Backups
Incremental/differential backup files have large sizes
You find out that incremental (or differential) backup files have sizes comparable with that of the full
backup file. This can have several causes. For more information and possible solutions see the
following Acronis Support KB article: Acronis True Image Creates Large Incremental or Differential
Backup Archives.
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