User's Manual

You do not receive E-mail notifications

How to work around the situation when the set up E-mail notifications fail to be received can be

found through the following link to an Acronis Support KB article: E-mail Notifications Fail in Acronis

True Image

- Create Acronis System Report and request Acronis Customer Central to provide you with an iso file

of the rescue media that contains the required drivers.

Partition analysis is accompanied by multiple "Failed to read from sector…" error messages

To resolve the issue, try running chkdsk and updating Acronis drivers. For more details see the

following Acronis Support KB article: article: Multiple "Failed to read from sector…" Error Messages

During Partition Analysis or Backup

Wrong capacity of cloned hard drive

If the capacity of the cloned drive is the same as that of the original drive, when it should not be, then

the issue is caused by Host Protected Area. For details see the following Acronis Support KB article:

HPA Makes the Cloned Drive Display Wrong Capacity

The "Access denied" message appears when exploring a mounted image archive

Why you may get this message while trying to explore some folders in a mounted image and

solutions to this issue can be found through the following link to the Acronis Support KB article: When

Trying to Explore Certain Folders of a Mounted Image Archive, Access Denied Message Appears

You fail to mount an image spanned over several CD/DVDs

For an explanation of the issue with mounting a spanned image click Mounting an Image Spanned

Over Several CD or DVD Discs Fails.

It takes a long time to start Acronis True Image Home

Try the following solutions to resolve this issue:

• make sure that you have the latest build of Acronis True Image Home

• install the latest Acronis drivers. If you do not have them, request them from Acronis Customer

Central

• disable the "Distributed Link Tracking Client" service

• add Acronis executable files to trusted applications in your antivirus software

• delete Vista restore points, if you do not need them