User's Manual

19.4. Recovery issues

System and/or data recovery after a disaster is the most important operation performed with Acronis

True Image Home 2010 Netbook Edition. Indeed what's the value of a backup program that cannot

recover backed up data? If you have problems with recovery, try the following actions:

1) First of all make sure that you have the latest build of Acronis True Image Home 2010 Netbook

Edition. You can download it through your Acronis account.

2) If you recover the image from an external drive, try to copy that image to another storage and

retry recovery as the issue may be related to the hardware.

3) If you have tried recovery in Windows, boot to the rescue media and try the recovery procedure

once more.

4) If this is a data partition backup, you can try mounting it to recover at least some files and folders.

5) If the above suggestions have not helped to solve the problem, check whether this section gives a

solution to your problem.

Network share with a backup not found by standalone Acronis True Image Home 2010 Netbook

Edition

There can be several reasons why you are not able to locate the desired network share when using a

standalone version of Acronis True Image. See the Acronis Support KB article by clicking the following

link: Standalone Version of Acronis True Image Cannot Find Network Share with an Image Archive

You cannot log on to a network share after booting to rescue media

How to solve the problem when a standalone version of Acronis True Image Home 2010 Netbook

Edition cannot log you on to the network where the image archive is, and keeps asking for the user

name and password again and again. See the Acronis Support KB article by clicking the following link:

Standalone Version of Acronis True Image Recovery Wizard Keeps Asking for User Name and

Password When Trying to Restore an Image from a Network Share

New user profile created after recovering My mail backup of Microsoft Outlook

You can find the solution to this problem through the following link to an Acronis Support KB article:

Restoring E-Mail Backup of Microsoft Outlook Creates a New Profile

You cannot get access to recovered files or folders

After recovering files/folders with Acronis True Image you get "Access denied" message when trying

to access them. To solve the issue, see the Acronis Support KB article by clicking the following link:

Access Denied to Files or Folders Restored with Acronis True Image

19.5. Bootability after recovery issues

If a system was bootable at the time of backup, you expect that it will boot after recovery. However,

the information the operating system stores and uses for booting up may have become outdated at

the time of recovery, especially if you change partition sizes, locations or destination drives. Acronis

True Image Home 2010 Netbook Edition automatically updates Windows loaders after recovery.

Other loaders might also be fixed, but there are cases when you have to re-activate the loaders.