User guide

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4. Error messages
ERR: When this appears, it indicates there is no printhead
movement. There are three probable causes:
- The printhead may have jammed.
- The ribbon cartridge may have jammed; or
- The motor may be disconnected or damaged.
Try any of the following:
- Check the ribbon cartridge. Make sure it is inserted
correctly.
- Reset the recorder (see next page for the location of
the Reset Button).
- Contact either the Acroprint distributor from whom
you purchased this product or Acroprint’s Service
Department.
ERR0: When this appears, it indicates that although the printhead
moves, no print appears. It may be that the home sensor is discon-
nected or damaged.
Try either of the following:
- Reset the recorder (see next page for the location of
the Reset Button).
- Contact either the Acroprint distributor from whom
you purchased this product or Acroprint’s Service
Department.
ERR1: When this appears, it indicates that the timing sensor may
be damaged.
Try either of the following:
- Reset the recorder (see next page for the location of
the Reset Button).
- Contact either the Acroprint distributor from whom
you purchased this product or Acroprint’s Service
Department.
Error messages