HOMEDSLP.FM Page 2 Tuesday, September 19, 2000 9:46 AM Introduction Thank you for purchasing the Actiontec Home DSL Modem. This product will introduce a whole new world of high speed Internet access. With a quick and easy installation process Actiontec’s Home DSL Modem will have you browsing the web in no time. The Actiontec Home DSL Modem will transform your online experience.
HOMEDSLP.FM Page 3 Tuesday, September 19, 2000 9:46 AM Contacting Actiontec Technical Support Actiontec Electronics prides itself on making high-quality, durable, high-performance products. If you should need assistance, the Actiontec Technical Support Department is available from 7:00 AM to 10:00 PM Pacific Coast Time, Monday through Friday and 7:00 AM to 7:00 PM Pacific Coast Time on Saturday and Sunday, to provide professional support.
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HOMEDSLP.FM Page 5 Tuesday, September 19, 2000 9:46 AM Installing the Home DSL Modem Before you begin the installation of your Internal PCI Home DSL Modem, Step 1 Switch off the computer and all peripheral devices connected to it. Step 2 Unplug the computer power cord from the wall outlet. Step 3 Remove the computer’s cover. Refer to your computer owner’s manual for instructions. Step 4 On the back of the DSL card, confirm that the switch position is set to 3, 4 or to the right.
HOMEDSLP.FM Page 6 Tuesday, September 19, 2000 9:46 AM Note: Make sure the slot is a PCI slot. The card will fit securely in a keyed PCI slot. PCI slots are smaller than ISA slots. PCI slots are light colored and ISA slots are dark colored. Figure 1: Removing the Backplate The position of the expansion slots in your computer may differ from the illustrations shown in this user’s manual, depicting the slots in a vertical position.
HOMEDSLP.FM Page 7 Tuesday, September 19, 2000 9:46 AM Figure 2: Installing the PCI Card Step 7 Put the cover back on the computer and fasten. Step 8 Make sure that all power switches are in the OFF position, then reconnect the power cables to the computer and its peripherals. Step 9 Unplug the telephone line cable from the telephone and connect it to the Line jack as shown below.
HOMEDSLP.FM Page 8 Tuesday, September 19, 2000 9:46 AM Installing the Microfilters Microfilters are needed for every phone in your household. Microfilters are installed on telephones to improve voice call quality when voice and data equipment are using the same telephone line. Microfilter Installation for Phones that are Connected to a Computer Step 1 Plug the microfilter into the Phone jack in the back of your computer (Figure 4).
HOMEDSLP.FM Page 9 Tuesday, September 19, 2000 9:46 AM Installing the Modem Drivers Configuring Windows 98/98SE Step 1 After you have installed the modem into your machine, turn on the power and allow the system to boot normally. Step 2 Windows 98 will immediately display the Add New Hardware Wizard and identify the modem as a “PCI ATM Controller”. Click the Next button. Step 3 Select the option “Search for the best driver for your device” and then click the Next button.
HOMEDSLP.FM Page 10 Tuesday, September 19, 2000 9:46 AM Step 4 Put a “check” in the box for CD-ROM drive. Before advancing to the next screen, insert the CDROM into the computer’s CD-ROM drive. Now click the Next button once. Step 5 Windows 98 will find the “TIDSLC32.INF” driver on the CD-ROM and identify the modem as a “Actiontec Home DSL Modem”. Click the Next button.
HOMEDSLP.FM Page 11 Tuesday, September 19, 2000 9:46 AM Step 6 After Windows has finished loading the drivers, it will announce the end of the installation process. Click the Finish button once.
HOMEDSLP.FM Page 12 Tuesday, September 19, 2000 9:46 AM Configuring your Home DSL Modem Step 1 If the Actiontec Home DSL Configuration Wizard window does not appear, then please double click the Actiontec Home DSL Configuration Wizard icon on your desktop. Step 2 The following screen will appear. Make sure you have already completed items 1, 2, and 3 before continuing. When ready, click the Next button to continue.
HOMEDSLP.FM Page 13 Tuesday, September 19, 2000 9:46 AM Step 3 Since your DSL service provider is America Online (AOL), please click on “America Online” under “DSL Providers (Telco)” and America Online will be selected as your Internet Service Provider. Click Next. Step 4 Click the Finish button to complete the installation.
HOMEDSLP.FM Page 14 Tuesday, September 19, 2000 9:46 AM Step 5 It is now time to restart your computer. Please click the OK button and your computer will automatically restart. Step 6 When the computer restarts it will load additional software from your hard drive. If the information needed is not on your hard drive, then you will be prompted to insert your Windows CD. Insert the CD and allow the computer to load the necessary information.
HOMEDSLP.FM Page 15 Tuesday, September 19, 2000 9:46 AM Installing Your AOL Plus™ Software Current Members If you have purchased this Home DSL Modem from Circuit City, then you should be signed up for the AOL Plus™ DSL service. If not, please log on to America Online and enter “DSL” in the keyword section. Click “Yes! I Want Superfast AOL” and sign up for the service. Once you are signed up, please install the AOL Plus™ software.
HOMEDSLP.FM Page 16 Tuesday, September 19, 2000 9:46 AM Step 3 The following “Current Members” screen gives you three options. Select the circle to specify your America Online status. Step 4 For the following screen make sure that the program is installing the software into “C:/ America Online 5.0a” directory. Click Next to proceed. Step 5 It is now time to restart your computer. Please click the OK button and your computer will restart.
HOMEDSLP.FM Page 17 Tuesday, September 19, 2000 9:46 AM Step 6 When the computer restarts, it will set up the DSL files on your system. A window will appear asking you to shutdown the system. Click Yes After the computer has restarted. It will go through the same process and the same shutdown window will appear. Click Yes to restart your computer. After the computer is restarted you will need to restart again.
HOMEDSLP.FM Page 18 Tuesday, September 19, 2000 9:46 AM Step 9 Please click on “DSL: Digital Subscriber Line” if it is not highlighted. Step 10 Make sure that the “Sign on to America Online now!” box is checked. Click Next to connect to America Online and confirm your DSL account. Step 11 America Online will connect you to its website. Please follow the onscreen instructions.
HOMEDSLP.FM Page 19 Tuesday, September 19, 2000 9:46 AM New Members Step 1 Insert the AOL Plus™ CD-ROM Step 2 The AOL Plus™ CD-ROM will automatically start up. The following screen will appear. Select the top circle for “New Member”, and then click Next. Step 3 For the following screen make sure that the program is installing the software into “C:/ America Online 5.0” directory. Click Next to proceed. Step 4 America Online repeats the same steps laid out in the previous Current Members section.
HOMEDSLP.FM Page 20 Tuesday, September 19, 2000 9:46 AM Troubleshooting I have more than 4 phones in my home. Where can I get more microfilters? Your Home DSL Modem package should include four (4) microfilters. If you need more, try visiting the retailer from whom you purchased this modem. It has been days since I signed up for DSL with America Online and my service still has not been activated. Contact America Online at 1-888-849-3200, from 8:00AM to 1:00AM EST, to find out about the status of your order.
HOMEDSLP.FM Page 21 Tuesday, September 19, 2000 9:46 AM My computer cannot find my Home DSL Modem If your modem seems to have performed the installation, go to the Start menu on your task bar, Settings, Control Panel, System and Device Manager. If there are any yellow exclamation marks or red x’s then contact Actiontec technical support.(Figure 6) Figure 6: Device Manager Since installing my Home DSL Modem, my 56K analog modem does not work.
HOMEDSLP.FM Page 22 Tuesday, September 19, 2000 9:46 AM • You may have previously installed drivers for the PCI modem card. To check for this, do a right click on the "My Computer" icon on your desktop. Then select "properties". On system properties click on the "Device Manager" tab. Then click on the "Network adapter" You should check to see if the Actiontec Home DSL Modem appears in the list of network adapters. If it does not appear, see the next item in the troubleshooting list.
HOMEDSLP.FM Page 23 Tuesday, September 19, 2000 9:46 AM What if Windows does not find my device drivers? If Windows does not bring up the screen telling you that it has found the drivers, then it will bring up the following screen. If you think you made an error entering the location of the drivers or want to try another location, please press the back button and try again.
HOMEDSLP.FM Page 24 Tuesday, September 19, 2000 9:46 AM You will need to obtain the device drivers from the Actiontec. After getting the drivers, you will need to go into the "Device Manager". To access the "Device Manager": • Right click on the "My Computer" icon on your desktop. • Then select "properties". • Click on the "Device Manager" tab. • Then click on the "Network adapter" • Select Actiontec Home DSL Modem • Click on the "update driver" button.
HOMEDSLP.FM Page 25 Tuesday, September 19, 2000 9:46 AM Frequently Asked Questions Can I share my DSL line with more than one computer in my home? America Online does not currently support more than one computer on the DSL line. Can I talk on the phone while being connected to the Internet? Yes. Can I fax over DSL? No. You still need to send your faxes over your regular phone line using a 56K modem or a Fax Machine. Do I have to pay my phone company and America Online for DSL service? No.
HOMEDSLP.FM Page 26 Tuesday, September 19, 2000 9:46 AM seconds or if it is constantly yellow, than contact America Online. • When the bar is Grey, your modem is disconnected from the Internet. This can happen when the phone cable is not properly connected to the back of the modem, or the telephone line is not working properly. Try to remove the phone cable from the back of the modem and reconnect it again. If the bar does not turn Green in 15 seconds, than contact America Online.
HOMEDSLP.FM Page 27 Tuesday, September 19, 2000 9:46 AM Notices FCC Regulations The following statements are provided in accordance with the Federal Communications Commission (FCC) regulations. Please read these statements carefully before installing your modem. FCC Part 68 Requirements This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment.
HOMEDSLP.FM Page 28 Tuesday, September 19, 2000 9:46 AM This equipment may not be used on public coin service provided by the telephone company. Connection to party lines is subject to state tariffs. Canadian Department Of Communications (CDOC) Requirements for End Users: Notice: The Canadian Department of Communications label identifies certified equipment. This certification means the equipment meets certain telecommunications network requirements.
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