I BT I-Connect User Guide Table of Contents 3 Part I Section 1: Introduction 1 How to Use ................................................................................................................................... Help 3 2 Basic Features ................................................................................................................................... 3 Icons ..........................................................................................................................
Contents Index BT Telecommunications PLC 2003-2005 II 53
3 1 BT I-Connect User Guide Section 1: Introduction BT I-Connect is a PC application that performs the task of configuring Windows Networking for use with BT Remote Access. BT I-Connect runs under Microsoft Windows 98 SE, Windows ME, Windows 2000 (SP3 or higher) and Windows XP (Home/Professional). BT I-Connect is a portfolio of private and public access services to meet your remote access needs.
Section 1: Introduction 4 The operation of BT I-Connect is designed to be intuitive, but also provides additional Tool Tip help whenever you hover your mouse over a particular item on the interface. However, to better understand the way BT I-Connect works, we have put the basic features into these primary sections: ·Icons ·Main Window ·History Window ·Profiles Window ·Search Window The supporting windows are illustrated below: Back up 1.2.
5 BT I-Connect User Guide This icon is located in the program section of your start menu. Selecting this icon will start the application. Upon launching BT I-Connect the following icons can be seen in your task bar (at the bottom of your screen) and your system tray (at the bottom right hand side of your screen), depending on the current operation: This cyan icon is shown when there are no connections in progress. This yellow icon is shown whilst a connection is being initiated.
Section 1: Introduction 6 the example above, the text Connect appears above the left-hand side soft key and the word Support appears above the one on the right. The Connect button will be present if the currently selected profile is valid for a connection, for instance, when the required hardware is present on your system. The Support button will show you the Support information for the selected connection profile. Other soft key functions may include Disconnect, OK and Cancel.
7 BT I-Connect User Guide System Tray Menu Right clicking on the system tray Icon will display the window control menu as shown below: Show will restore a currently minimized or hidden window Hide removes the client window display from the desktop and taskbar Exit closes down the application. Note that you cannot exit the client if a connection is in progress, you must always disconnect first. Back up 1.2.
Section 1: Introduction 8 Back up 1.2.4 Profiles Window The profiles window displays the details of each installed connection profile of BT I-Connect. Profile entries may be edited if necessary, in order to configure details such as your user name. To open the profiles window, click on the left hand arrow key to show the left hand panel, then select the Profiles tab.
9 BT I-Connect User Guide ·How to install a profile ·Checking and modifying profiles Back up 1.2.5 Search Window Depending on your type of account, this window allows you to search for international dial and WiFi Wireless access points. The search window can be accessed by clicking on the right hand side arrow key when a profile is selected. For full details of international dial searches, see Connecting using International Dial..
Section 1: Introduction 10 This window is also used with the WiFi capability of BT I-Connect. For more information, see Searching for WiFi Access Points Back up 1.3 About Connection Profiles Connection profiles are files containing your user and access method details. These provide BT IConnect with information required for connecting remotely to the Internet or your corporate network.
11 BT I-Connect User Guide same name to replace the existing profile. ·The newly installed profile will be visible at the top of your profile list in the activity window. ·You can move the new profile down your list using the right click Context Menu commands. If any problems are encountered during this process please refer to the Troubleshooting section of this guide. Back up 1.3.2 Checking and Modifying Profiles At times you may need to check or modify the information in your BT I-Connect profiles.
Section 1: Introduction 12 Step 2: Open the history/profiles window by clicking the left hand arrow key and then select the Profiles tab at the top of the window. Step 3: You can check that the profile entry you want to modify is editable by looking at the icon next to the profile: a pen on a white piece of paper means that you can edit this profile entry, whilst a greyed out piece of paper means that it is read only. Step 4: Double click the profile entry you want to modify.
13 1.3.3 BT I-Connect User Guide User Names and Passwords When a profile is first used you will be prompted to enter your BT Remote Access user name and password (referred to as Gateway User Name for WiFi profiles, and Dial User Name for all other types of profiles). On subsequent connections you will only have to enter your password as BT IConnect will automatically remember your user name. Here is a breakdown of the different user name and password pairs that you may encounter while using BT I-Connect.
Section 1: Introduction 14 Advanced installation (Windows NT/2000/XP only) causes BT I-Connect to appear before the Windows log on screen. This allows you to establish a connection to your corporate network before you log into Windows, meaning when you do log in you are authenticated remotely. Windows NT users please see this note before installing in advanced mode.
15 BT I-Connect User Guide Click the Advanced Options drop-down icon, select 'Will be installed on local hard drive' to change to the advanced version of BT I-Connect, select 'Entire feature will be unavailable' to change to the standard version of BT I-Connect.
Section 1: Introduction 16 You will be prompted to restart if you change versions, click 'Yes' when this prompt appears to restart, or 'No' to restart manually. Note for Windows NT users installing advanced mode: You must have version number 6.00.8665.0 or higher of the Windows component mfc42u.dll present on your system prior to installing BT I-Connect.
17 2 BT I-Connect User Guide Section 2: Getting Started This section will guide you through the various processes used to connect using BT I-Connect. You will be provided with step-by-step instructions on: ·Running the Client ·Connecting using WiFi ·Connecting using Broadband and ·Connecting using International Dial If you experience any problems whilst connecting please consult the FAQ and troubleshooting sections. Back up 2.
Section 2: Getting Started 18 Back up 2.2 Searching for WiFi Access Points If you are out and about and need to access to the Internet, you can use WiFi access points with an appropriate account. For a brief summary on searching for WiFi access points click here. The following steps show how to search for BT I-Connect access points using the quick search method. Step 1: Open the search window by clicking on the right hand side arrow key.
19 BT I-Connect User Guide Step 2: From the drop down menu, choose a search type of Site Name, City or Country as appropriate. In the text field, enter your search value which can be a partial word or address. Click the arrow button to perform the search. If your search returns no matches, then an empty results window is shown, as below.
Section 2: Getting Started 20 Step 3: To display the full details of a result, either double-click the entry or select the entry and click the double forward arrow button: Step 4: You can display the full details of other matches by using the previous arrow and next arrow buttons, or return to the main search window by clicking the double back arrow. In addition, you can right-click the full details and select copy, allowing you to paste the details into other Windows programs for printing/emailing.
21 BT I-Connect User Guide Step 1: Select your WiFi connection profile in the BT I-Connect activity window and click the Connect soft key. BT I-Connect will begin to configure your WiFi card to connect to the best available access point. Step 2: Enter your BT Remote Access user name and password in the space provided and click OK to continue.
Section 2: Getting Started 22 Step 3: You will now be logged on to the WiFi network, as shown below: Summary 1. 2. 3. Select your WiFi connection profile in the activity window. Click the Connect soft key. Enter your BT Remote Access user name and password and click OK. Your account details will now be verified with the WiFi network. Back up 2.4 Connecting using Broadband There are numerous BT I-Connect-enabled locations world-wide that provide wired broadband access through Ethernet.
23 BT I-Connect User Guide Step 1: Select your broadband connection profile in the BT I-Connect activity window and click the Connect soft key. Step 2: If you're using this profile for the first time, BT I-Connect will first prompt you for the LAN device to use. Select your LAN device and click OK to continue.
Section 2: Getting Started 24 Step 3: You will now be prompted to select the connection from the search window. Select the location you are in and click OK to continue. Step 4: Enter your BT I-Connect username and password and click OK to continue.
25 BT I-Connect User Guide Step 5: You should now be authenticated and then connected. Summary 1. key. 2. 3. 4. log in. 5. Select your broadband connection profile in the activity window and click the Connect soft Select your PC's LAN device from the drop-down list and click OK. Choose the location you are in from the search window. Enter your BT I-Connect username and password in the spaces provided and click OK to After being authenticated you should be connected. Back up 2.
Section 2: Getting Started 26 Step 2: Select the type of access you are using to make your connection. Step 3: In the search window there are two drop down menus for Country and Region. Select the country and if applicable, the region you are in. Choose a connection from the available list.
27 BT I-Connect User Guide Step 4: To display the full details of a result, select your chosen item and then either double click the entry or click the double forward arrow button. You can display the full details of other matches by using the previous arrow and next arrow buttons, or return to the main search window by clicking the double back arrow. When you have decided on a number to dial, ensure it is the current selection and press the OK soft key.
Section 2: Getting Started 28 Step 6: You may need to prefix the ISP dial number with a local number in order to gain access to an outside line. You can select a number prefix number from the drop down box or enter your own one. You can also enter the letter P to force pulse dialling for use with an old style telephone system: BT I-Connect will use tone dialling by default. Click the OK soft key to continue.
29 BT I-Connect User Guide Step 8: If this is your first attempt at connecting using International Dial you will be prompted to select the modem to use for this connection. Select it from the drop-down box and click OK. Step 9: Enter your BT I-Connect user name and password and click OK.
Section 2: Getting Started 30 Step 10: BT I-Connect will now dial the phone number you have chosen and establish a dial-up connection. Tip: BT I-Connect will automatically remember your last dialled location: When you need to make another connection for the same country, after you click Connect on your chosen profile, just select Yes when prompted: Summary 1. Select the International Dial option from the profiles in the central activity window. 2.
31 BT I-Connect User Guide 9. 10. Enter your dial-up User Name and Password for use with International Dial and click OK. BT I-Connect will know establish a connection with the phone number you have chosen.
Section 3: Additional Features 3 32 Section 3: Additional Features BT I-Connect has to ability to keep itself up to date with the latest release of the software, in order to add new features etc. It can also download the latest version of the internal search databases, so that you are always up to date with the best information. Both of these capabilities are under the control of BT I-Connect Support, via the installed connection profiles of your client.
33 BT I-Connect User Guide Interaction 2: Choosing to update will display a new screen instructing you to click OK: this will launch a browser page will download details and then close your Client. Interaction 3: Click the OK button to continue. You should now follow the on screen instructions of the browser page to complete the BT I-Connect software update. Back up 3.
Section 3: Additional Features 34 Interaction 1: A database update is available for download. At this point you have the option of whether or not you wish to update your BT I-Connect search databases. If you choose not to update (by clicking the No button) your connection will progress as usual and you will be prompted when you next connect. If you wish to update, click Yes. Interaction 2: Choosing to update will automatically invoke the new database download.
35 BT I-Connect User Guide Interaction 3: Following the update of the databases, BT I-Connect will continue to connect to your network as usual. Back up 3.3 Announcements Announcements occur after a connection has been established and contain important BT IConnect information. They are displayed in your default Internet browser (e.g. Internet Explorer). Once your connection has been successfully established any new announcements will be displayed.
Section 3: Additional Features 3.4 36 WiFi BT I-Connect includes 'Sniff and Set' functionality providing a one-click approach to Wireless access using a WiFi card. This allows BT I-Connect to search for Access Points within range and connect to them using the available hardware. There are two different types of WiFi enabled profile - WiFiAuto and WiFiManual. A WiFiAuto profile instructs the client to automatically connect to the best WiFi connection available.
37 BT I-Connect User Guide If a non-WiFi profile is selected, the signal strength bar is disabled and will appear greyed, as shown above. See also Troubleshooting Frequently Asked Questions Back up 3.4.1 Nokia D211 For users of Nokia's D211 WiFi card it is recommended that on Windows 2000/XP the Nokia D211 V1.41 Beta drivers are used, contact your IT administrator if you require these drivers.
Section 3: Additional Features 38 When the card is inserted under Windows XP, a dialog similar to that above will be displayed. To use the card with BT I-Connect you must select 'WLAN' under the 'OS control' profile and click OK. This places the card into WiFi Mode and the Nokia card appears to Windows as a standard WiFi card. Back up 3.4.2 SupportedWiFiCards The following cards have been tested and are known to work with BT I-Connect. However, any card that is supplied with an NDIS 5.
39 BT I-Connect User Guide Make Model Driver Version OS WEP 3COM 3CRWE737A 3.0.19.24 XP ü 3COM 3CRSHPW196 1.0.2.3000 98SE/2000/XP ü Actiontec 802CAT1 4.3.3.59 2000/XP ü Agere Systems Toshiba Tecra T9000 7.16.0.189 2000/XP ü BT Voyager 1010 2.8.7.283 2000/XP ü BT Voyager 1020 4.3.3.57 98SE/2000/XP ü BT Voyager 1030 XP ü Buffalo WLI-PCM-L11GP 7.82.0.354 98SE/2000/XP ü Cisco AIR Series 8.1.6.0 98SE/2000/XP ü Dell (Broadcom) TrueMobile 1400 3.20.23.
Section 3: Additional Features 40 Wireless Zero Configuration Service The Wireless Zero Configuration Service (WZCSVC) is only found in Windows XP, and is used by Windows to control WiFi cards. It is automatically detected by BT I-Connect and is disabled on the launch of the first WiFi profile. It is restored when the client is closed down. Back up 3.
41 BT I-Connect User Guide Clicked No After automatic disconnection Back up 3.6 Launching Web Pages/Applications During the connection process BT I-Connect has the ability to launch applications or Web pages at various stages.
Section 3: Additional Features 42 To specify an application or file to be opened at any one of these stages, you should simply set the corresponding profile entry to be the application/file name and path. For example, to launch a word document called login.doc located on your C: drive when Connect is clicked, you would set Pre Connect URL to be c:\login.doc. Note that if paths contain spaces, then they must be surrounded by double quotes, e.g. "c:\program files\myapp\myapp.
43 BT I-Connect User Guide Variable Profile Entry %user VPN User Name %pin VPN PIN/Password %serverip VPN Server 1/VPN Server 2 %auth VPN Authorisation Type %code Secure Token %gid VPN Group %gpwd VPN Group Password %cert VPN Certificate String External VPN Stop Executable Executable used to stop the VPN Client External VPN Stop Parameters Parameters supplied to the stop executable External VPN Up Adaptor Name The Network Adapter that becomes connected when the VPN is established.
Section 3: Additional Features 44 External VPN Stop Executable: C:\Program Files\Cisco Systems\VPN Client\vpnclient.exe External VPN Stop Parameters: disconnect External VPN Up Registry Key: "Software\Cisco Systems\VPN Client\TunnelEstablished" = 1 This example starts the vpnclient.exe executable with a command line containing variables that will be substituted with values from other profile entries. These are the VPN User Name and VPN PIN/Password.
45 4 BT I-Connect User Guide Section 4: Support This is where you'll be able to find solutions to issues you may encounter whilst using BT IConnect. Please consult both the troubleshooting page and the frequently asked questions (FAQ) page before contacting BT I-Connect Support. Contact Information. The recommended course of action if you have a problem with BT I-Connect is as follows. 1. Consult this user guide, including the troubleshooting and FAQ sections. 2.
Section 4: Support 46 You can check if you have any profiles installed on disk, as they will be located on the drive on which Windows is installed in the directory structure "\BT Remote Access\profiles\". If there are no profiles shown in that location, locate the profile files you have been sent (or request one) and double click the profile icon to install. See How to Install a Profile.
47 BT I-Connect User Guide key and the Contact Information details for that profile will be displayed in the central activity window. Back up I can't change the details listed in the profile window The profile has been created such that the fields are not user editable, please contact BT IConnect Support if you require these fields to be changed.
Section 4: Support 48 Back up The update to the search databases has failed This may be due to a dropped network connection. You will be prompted to update your search databases when you next make a connection. Back up 4.2 Frequently Asked Questions Below is a list of the most frequently asked questions (FAQ) about BT I-Connect. Click on the FAQ you want to investigate, to be taken to a possible solution. Please consult this and the Troubleshooting page before contacting BT I-Connect Support.
49 BT I-Connect User Guide What is the personal firewall? The personal firewall is an optional piece of software for BT I-Connect package. It protects your PC and corporate network from attacks when you are working remotely. Back up What is a profile? A connection profile is a file that contains all the information you need to connect to your corporate network using BT I-Connect. For each connection method you will have a separate profile. See How to Install a Profile.
Section 4: Support 50 Back up What charges can I expect when using International Dial? Charges depend on what selections you have made from the International Dial database and the charging policy of the establishment you are attempting to connect from. If you have chosen an international Internet Service Provider (ISP) with a surcharge then the charge will appear on your monthly BT I-Connect bill.
51 BT I-Connect User Guide Step 1: Select the profile you wish to obtain the details for and click the Support soft key as indicated. Step 2: You will then be presented with the support details for that profile in the central activity window.
Version 5 Version BT I-Connect User Guide Version 1.0.7.
53 BT I-Connect User Guide Index -HHelp 3 Help desk 48 History Window -A- -I- Access Points 18, 20 Additional features 32 Advanced Install 13 Advanced installation 17 Announcements 35 Icons 4, 45 Installation Type Installing profiles International Dial Introduction 3 -B- 13 10, 45 25, 45 -L- Basic features 3 Broadband 22 Launching Applications Launching Web Pages List controls 5 -CChecking profiles 11 Cisco VPN 42 Configure for External VPN 42 Connect button 5, 45 Connecting using Broadband 22
Index -SScroll controls 5 Search window 9 Searching for WiFi access points Secure token 13 SecurID 13 Session Timer 40 Soft keys 5 Software updates 32 Standard Install 13 Standard installation 17 Support 45, 50 Supporting windows 3 -TTroubleshooting 45 -UUpdates 32, 33, 48 User name 13 -VVersion 48 Virtual Private Network 48 VPN client software 45, 48 VPN Support 42 -WWiFi 18, 36 WiFi - Supported cards 38 WiFi Troubleshooting 39 WiFiManual 36 Wireless 18, 20, 36 BT Telecommunications PLC 2003-2005 1