User's Manual

40
Actiontec VoSKY Call Center User Manual
For Advanced Procedures, the Line Port must be set up and the
corresponding feature must be enabled in the Conguration
screen.
Basic Procedures
Advanced Procedures
Action Instruction
Make a Skype Call
From Any Tele-
phone (Remote
Internet Calling)
1. Pick up the telephone’s receiver.
2. Dial Call Center’s phone number.
3. Wait for the telephone to ring x times
(“x” being the number of rings set in Call
Center’s Conguration tab).
4. A Call Center or Answering Machine
greeting is heard. Enter the three-digit
pass word.
5. A welcome greeting is heard. Enter the
contact’s assigned speed-dial number.
Make Skype Con-
ference call
1. Pick up the telephone’s receiver.
2. Dial Call Center’s phone number.
3. Wait for the telephone to ring x times (“x”
being the number of rings set in Call
Center’s Conguration tab).
4. A Call Center or Answering Machine greet-
ing is heard. Enter the three-digit pass
word.
5. A welcome greeting is heard. Enter the
contact’s assigned SkypeOut speed-dial
number. If the SkypeOut contact does not
have a speed-dial number, dial the number
using the following format:
00+Country Code+Area Code+Local
Phone Number