Instructions Manual

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 5 – 1
Troubleshooting
5-1
Section 5 – Troubleshooting
Error Messages
Check the following if an error message displays:
❒ Make sure vehicle is OBD II compliant.
❒ Verify ignition key is ON and not in the ACCESSORIES
position.
❒ Make sure cable connects to vehicle’s Data Link
Connector.
❒ Look at Data Link Connector and check for cracked or
recessed pins, or for any substance that could prevent a
good electrical connection.
❒ Check for bent or broken pins.
❒ Check for blown fuses.
❒ Make sure the vehicles control module has a good
ground.
❒ Verify battery voltage is at least 8.0V.
❒ Verify the control module is not defective. Refer to the
vehicle service manual to diagnose the control module.
Tool Does Not Power Up
✓ Review “Safety Precautions” before troubleshooting.
Do the following if the tool will not power up, communicate with
vehicle’s Control Module, pass Tool Self-Tests, or functions
incorrectly in any other way:
❒ Check Data Link Connector pins.
❒ Reconnect Data Link Connector.
❒ Check vehicle battery to make sure at least 8.0 volts is
present.
❒ Contact Technical Support.