Repair Service Manual

REPAIR MANUAL
8
ELECTRICITY-INSTRUMENTS
SUMMARY OF THE PROCEDURE APPLICABLE BEFORE
EXCHANGING A PRODUCT (UNDER & OUT OF GUARANTEE).
To offer a high quality service, please follow systematically the procedure below in the presence of a faulty Clarion product.
1 After having observed the symptom described by the consumer, fill in the appropriate form while ensuring all fields in bold characters are
filled.
2 Send this duly filled form to the Clarion national operator (fax no. 00 33 3 83 49 57 24) or by Email: [e-mail]
3 If your request is accepted, you then receive in the shortest times a form with the authorization no., as well as the details related to the product
exchange (reference, serial no.…)
4 You receive within 48 H an overhauled product, with the same reference, packaged in a specific packing.
5. You repackage the faulty product in this specific package while sticking the pre-printed label supplied onto the said package (shipping costs
paid by Clarion).
CAUTION: when sending several products, the authorization no. must match the product concerned. Also, the product must always be
returned bare, without accessory.
6. From then, you are given 10 days to return the faulty product under guarantee. This shipping is performed thanks to the shipping bill you
received with the exchanged product. A phone number will allow you to call the carrier to organize collection of the said product. Reshipping the
faulty product must be performed within a maximum time of 10 days, otherwise, the product will be billed to you in the following conditions:
 Product returned out of time: billing with 60% discount in respect of usual conditions (by credit note) plus 48 € penalties.
 Product not returned: billing in usual conditions plus 48 € penalty.
Period and coverage of the guarantee
Products distributed by Clarion Europe S.A.S are covered by a legal two-year guarantee on parts and labour applicable from the
date of purchase by the end user for all products sold after 1 January 2002. Products marketed and installed in pre-equipment by
AIXAM in the vehicles of its make are covered by this same guarantee for a time of three years. The application of this legal
guarantee will be effective only in the presence of the date of 1
st
registration.
Therefore, this date must always be filled upon the exchange request. This legal guarantee excludes products damaged following improper installation, abnormal
use or maintenance not conforming with the instructions of use supplied by Clarion Europe S.A.S (e.g. products faulty following improper connection, intervention
by a non-approved technician)
Return for repair
To provide a high quality consumer service, Clarion Europe S.A.S reserves the right to resort to a product return for repair when
various conditions do not allow prior exchange within the lead time allocated. The point of sales is then informed of this situation in
the shortest possible times and may in no event dispute this decision.
All included costs for exchanging products out of guarantee.
Preliminary exchange also applies to products out of guarantee within the limit of the stocks available and in all inclusive conditions
available upon your request. The lump sum – variable according to the type of device – includes the return shipping costs.
Established in: on:
For AIXAM,