User`s guide

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CLIENT INFORMATION NEEDED BEFORE CALLING ACURA’S CLIENT SERVICES
Print this page, and give it to the client if they are experiencing a TTS software-related issue. Direct them to answer
the questions, then contact Acura Client Services at [phone].
Client Information
Before calling Acura Client Services, go to http://musiclink.honda.com/Tech_Faq.html and view the technical FAQs
and troubleshooting. Also, go to www.apple.com, select support, and view the technical FAQs and troubleshooting.
Please have the following information ready when contacting Acura Client Services:
• What is the main issue?
• What type of iPod do you have? Refer to www.apple.com.
• What version iPod firmware (unit software) is loaded? To find out what firmware (unit software) is loaded on the
iPod:
- Go to the Main Menu.
-Select Settings.
-Select About.
• What version iTunes are you using on your home computer?
• When you connect your iPod to the vehicle’s Music Link connector, is the check mark displayed on your iPod
display screen?
• What type of computer do you have (Mac or PC)?
• What operating system are you using?
• Have you loaded the TTS software on your home computer?
• Do you run the TTS software every time you connect your iPod to your home computer?