Specification Sheet

ARM-014-9/14
ADAMS RITE LIMITED WARRANTY
Adams Rite
Limited Warranty
Products sold under the Adams Rite brand in the United States of America
are warranted free from defects in workmanship and materials under normal
use and service.
This warranty does not cover defects or damage arising from improper installation,
lack of or improper maintenance, improper storage, shipping and handling,
corrosion, erosion, ordinary wear and tear, misuse, abuse, accident, unauthorized
service, or use with unauthorized non-Adams Rite products or parts.
This warranty is void if any modification is made to the product, regardless
of whether the modification causes or contributes to the alleged defect. All
modifications are made at the risk of the party making the modification.
Should any defect of manufacture (in material or workmanship) occur in its
products, Adams Rite, upon prompt notification and proof to its satisfaction that
the product was defective in manufacture for the use intended by Adams Rite,
will at its option, exchange the product, repair the product, or refund the price
charged by Adams Rite, FOB factory within the stated time frame listed below.
• All mechanical products for five (5) years from date of manufacture
• Ultraline 7400 Electric Strikes for five (5) years from date of manufacture
• All electrical products for three (3) years from date of manufacture, with the
exception of the exit devices with the SE option
• SE option on exit devices: for optimal performance Adams Rite requires that
all exit devices with the SE option be powered using Adams Rite PS-SE
power supplies. Failure to do so may cause permanent damage to the exit
device and will void the manufacturer’s warranty. When installed with PS-SE
power supplies, SE exit devices are under warranty for three (3) years from
date of manufacture.
General RMA Procedure
Product repair or replacement, or associated charges, will not be accepted under
this warranty unless prior authorization from Adams Rite has been given. Upon
receipt of products returned for repair or replacement, Adams Rite will determine
whether products qualify for repair or replacement under this warranty. Adams
Rite has no liability to pay any costs of repair performed by anyone other than
qualified personnel authorized by Adams Rite prior to the work being done.
Written notice of a product or component part believed to be defective as
covered by this warranty should be sent to Adams Rite, 10027 S. 51st Street,
Suite 102, Phoenix, Arizona 85044 or [e-mail]
and should include your name and address, an identification of the product
or component part and a brief description of the defect. Notice of a product or
component part believed to be defective as covered by this warranty may also be
accepted over the telephone by Adams Rite, 800.872.3267.
Upon receipt of such notice, if the customer has an account with Adams Rite or
a valid credit card, an advance replacement product may be ordered whereby
Adams Rite will ship a replacement product to the customer free of charge. If
Adams Rite does not receive the original defective product from the customer
within 60 days, Adams Rite will charge the customer’s account or credit card
for the price of the advanced replacement product plus freight costs. Upon
inspection of the returned product by Adams Rite, a decision will be made
whether or not to charge the customer for the advanced replacement Adams
Rite product. This decision will be made solely by Adams Rite in accordance with
the provisions of these Terms. Obsolete products will not be accepted for return.
Return Material Authorizations (RMAs) will be closed if the
goods are not received within 60 days of issuance.
If Adams Rite receives original defective product from the
customer within 60 days of RMA issuance, and if the customer
is requesting credit for the defective material, the customer
must reference the valid Adams Rite Purchase Order number
upon which the product was originally ordered. If the original
Purchase Order number is not available, at Adams Rite’s
option a credit may be issued at the customer’s current cost.
This decision will be made solely by Adams Rite in accordance
with the provisions of these Terms.
Transportation charges and insurance on all returned materials
must be prepaid by the purchaser when merchandise is
ordered in error. On goods returned for customer convenience,
when the purchaser returns materials in compliance with these
Terms which are accepted by Adams Rite, the purchaser may
be issued a credit for 65% of the purchase price, with 35%
charged by Adams Rite for handling and reprocessing. All
refunds will be in the form of a credit.
Cancellation
As an industry leader, Adams Rite is committed to maintaining
the highest standard of quality and ensuring strict compliance
to industry codes. Adams Rite’s proud history of customer
service and manufacturing agility allow quick response times
to customer’s changing needs, which may include special
orders or product modifications. Please be advised that all
product modifications require special authorization to ensure
the order fully meets customer’s expectations. Customers are
asked to allow for an extended lead time on all special orders.
Please note that at Adams Rite’s option, product modifications
and other special orders cannot be changed, cancelled, or
returned once a ship date has been provided on an order
acknowledgement by Adams Rite.
Adams Rite prides itself on introducing new, industry-relevant,
feature-rich products. Since new solutions will surpass the
capabilities of older product lines, historical products may
be subsequently discontinued. Every effort will be made
to announce new product introductions as well as product
discontinuations in a manner that allows customers advanced
notice of these events. Once a product line is discontinued
orders will be fulfilled in order of receipt, although Adams Rite
cannot guarantee all orders can be filled. Repair services and
spare parts for discontinued product lines will be available for
some reasonable time period. Adams Rite reserves the right
to replace discontinued product with an equivalent product as
deemed by Adams Rite.
THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS
WARRANTIES. TO THE EXTENT PERMITTED BY LAW, ALL
IMPLIED WARRANTIES ARE LIMITED TO THE DURATION
OF THIS WARRANTY. ADAMS RITE IS A DIVISION OF
HANCHETT ENTRY SYSTEMS, INC. HANCHETT ENTRY
SYSTEMS, INC. SHALL NOT BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME
STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS OR THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSIONS
MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
GENERAL INFORMATION
GI-5
800.872.3267 • Fax [phone]
10027 S. 51st Street, Ste 102
Phoenix, Arizona 85044
www.adamsrite.com