Installation guide

28
Adaptec Customer Support
If you have questions about installing or using your Adaptec product, check this
installation guide first—you will find answers to most of your questions here. If you
need further assistance, please contact us. We offer the following support and
information services.
Technical Support Identification (TSID) Number
■
The TSID is a 12-digit number and can be found on the white label included in the
box with your product. It helps us provide more efficient service to you by accu-
rately identifying your product and support status. The TSID is required when
contacting Technical Support.
■
Affix your TSID label here:
Contacting Support
Technical information including product literature, answers to commonly asked
questions, and information on software upgrades is available through the following:
■
For information about Adaptec’s support options, call 408-945-2550, 24 hours per
day, 7 days per week.
■
Search the Adaptec Support Knowledgebase (A.S.K.) at http://ask.adaptec.com
for articles, troubleshooting tips, and frequently asked questions for your product.
■
Connect to the File Transfer Protocol (FTP) server at ftp://ftp.adaptec.com.
■
For Email support, send technical questions to Adaptec’s Technical Support Spe-
cialists via WebMail at http://www.adaptec.com/support/webmail.html.
■
To speak with a Technical Support Specialist, call 408-934-7274, Monday–Friday,
6:00
A
.
M
. to 5:00
P
.
M
., Pacific Time.
■
After-hours, weekend, and holiday support is available for a fee at 800-416-8066.
Sales and Ordering Information
■
For pre-sales assistance with Adaptec products; to place an order for software,
hardware, or cables; or to request additional documentation for Adaptec products,
call 800-442-7274 or 408-957-7274, Monday–Friday, 6:00
A
.
M
. to 5:00
P
.
M
., Pacific
Time.
■
For sales information in Europe, call
■
France: [phone]
■
Germany: [phone]
■
UK: [phone]