Installation guide

Common Problems and Solutions

■

Changed Values Not Loaded

—If you changed any

values on the host adapter in a Setup program or on a

SCSI device, select the

Saved

option to ensure that

the new values are loaded.

■

Format/Verify Disk Device Utility Startup Fails

—If

you tried to use the Format/Verify utility on a disk

device and got an Unexpected SCSI Command Fail-

ure pop-up box with error information, the utility

probably encountered a problem with the disk device

or the media and therefore cannot run.

You can probably determine from the Sense Key

information (e.g., 06h - Unit attention) both the cause

of the problem and its solution. Listed below are

some of the more common Sense Key values and

their meanings:

02h - Not ready—The media is not ready to for-

mat. Be sure that media is inserted in the drive

and that the media is spun up.

03h - Medium error—The disk media may be

defective. If it is a removable-media drive, try

using a different disk media. If it is a fixed disk

drive, the disk may be physically damaged. Verify

and format the media with SCSISelect.

04h - Hardware error—The disk drive may be

defective. Consult the hardware documentation

and contact the manufacturer.

06h - Unit attention—The removable media may

be write-protected. Disable write protection and

run the utility again.