User`s guide

Chapter 11: Solving Problems ● 142
Solving Notification Problems
To test notifications on your storage space, you can send test events or emails to ensure that
they’re being received properly.
If your test event fails:
1 Ensure that the remote system is powered on and running Adaptec Storage Manager.
2 Open the remote system’s System Properties window (see Step 4 on page 110) and double-
check the TCP/IP address and port number.
3 Try sending the test event again.
If your test email fails:
1 Ensure that the recipient’s email address is correct. (See Modifying a Recipient’s Information
or Removing a Recipient on page 115 to modify the address.)
2 Ensure that your SMTP server address is correct. (See Modifying Email Settings on page 115
to modify the address.)
3 Try sending the test message again.
Creating a Support Archive File
Your Adaptec Storage Manager service representative might ask you to create a configuration
and status information archive file to help diagnose a problem with your system.
To create the archive file:
1 In the Enterprise View, click the local or remote system on which the problem is occurring.
2 In the menu bar, select Actions, then click Save support archive.
3 Enter a name for the archive file or accept the default name, then click Save.