User guide

MAINTENANCE
From time to time you may wish to clean your receiver.
First disconnect the receiver from the power supply and then
use a soft, dry cloth. For very dirty surfaces, dip the soft cloth in
a weak soap-and-water solution and wring well. Then dry off with
a soft, dry cloth. Never use alcohol, paint thinner, or any chemically
treated cloth, to clean your receiver. Such chemicals may damage
its finish.
BEFORE REQUESTING SERVICE
If you have a problem, please check the table below for a possible
solution. If you cannot find the solution there, we suggest you
next consult the Help section at www.i-can.tv before calling your
vendor’s service department. Some simple checks or minor adjust-
ments may fix the problem and restore full service, since most
faults are quite trivial. The most common problems are related to
cable connections. Make sure first that your receiver is properly
connected. To ensure that all the cables are in their place, discon-
nect and connect them again.
However if none of the remedies indicated in the table or on our
website solves the problem, consult your vendor.
TROUBLESHOOTING
General issues
• Check that the wall socket is supplying power. Then the
LED on the receiver’s power plug should light up green.
•
Check that the power cable is switched on.
• Check that all the cables are correctly connected and
the ON/OFF button on the rear side of the receiver is
switched ON. Disconnect these cables, and then connect
them again to ensure they are in place.
•
Your receiver is in standby mode, so just press the
button on your remote control to take the receiver into
full operational mode.
•
Make sure your receiver is in operate mode.
• Make sure that you are pointing your remote control
at the receiver’s front panel.
•
Check the batteries in your remote control.
• Make sure that the receiver is not exposed to
direct sunlight.
•
If these measures do not work the problem may be
caused by a temporary transmission error, or some of
your receiver’s software settings may have been lost.
Try switching off your receiver at the power source and
switch it back on after a few seconds.
•
If the error message says, “card not activated”, please
contact your pay-tv service provider.
•
Make sure your smart card is properly inserted into the
slot. The chip should face downwards and the symbol of
an arrow should point inwards.
- The standby indicator on
the receiver’s front panel
does not light up.
- The standby indicator on
the receiver’s front panel
is red.
- Your remote control fails
to operate your receiver.
- Your receiver fails to
descramble pay-tv channels
Symptom Solution
32
TROUBLESHOOTING