User's Manual

Table Of Contents
xiii
Customer Support Services
interWAVE has regional Customer Support centers that handle day-to-day customer issues. Each center
is staffed with a local technical support group. The exact services to be performed by the interWAVE
Customer Support department are specified in a support contract. Below is an example of the types of
services available:
Telephone support
Site surveys
Installations
Off-line and online commissioning
Network integration activities
Troubleshooting and fault isolation
Escalation of problems to appropriate interWAVE technical departments
interWAVE can physically perform all or a portion of these processes for the operator, as specified in
the support contract. The Customer Support department can also provide documentation outlining
corrective and preventive maintenance procedures and troubleshooting guides for fault isolation.
Contact your local Sales Support office
, or interWAVE headquarters directly via the Internet at
http://www.iwv.com.
If possible, please have the following information available when making a call:
Site number or name
Full description of product(s) (e.g., model and part number) and configuration
Serial number of product(s)
Purchase order number
Contact name and telephone number
Ship to address
Bill to address
For support on installing or configuring all interWAVE equipment, contact your Regional interWAVE
Customer Support Center at:
+852.2574.1922 or asia_support@iwv.com.hk -- Asia and Pacific Rim
+1.866.306.1263 or usa_support@iwv.com -- North and South America, Europe, Africa,
and Middle East
or via the Internet at http://www.iwv.com/custsupport.