Operating instructions

Troubleshooting
3 Troubleshooting
The following sections contain information on resolving some of the most common problems
encountered when using the ADC1000-USB:
Troubleshooting Device Driver Installation
Issue:
After connecting the ADC1000-USB to the PC, the Add New Hardware Wizard does not locate a
device driver for the ADC1000-USB. Ultimately, a message appears stating that Windows has
not installed a device driver.
Probable Cause:
You connected the ADC1000-USB to the PC prior to completing the OOIBase32 software
installation. The ADC1000-USB driver is installed as part of the OOIBase32 package. If you
connect the device to the computer prior to installing OOIBase32, no device driver will be
available for the ADC1000-USB.
Resolution:
Follow the applicable steps below to remove the incorrectly installed device, device driver, and
installation files.
Note: If these procedures do not correct your device driver problem, you will need to obtain the
“Correcting Device Driver Issues” document from the document library located at
http://www.oceanoptics.com/technical/engineering/
Remove the Unknown Device from Windows Device Manager
1. Open Windows Device Manager as follows:
Windows 98/Me:
• Go to the desktop and right-click on My Computer.
• Select Properties from the pop-up menu.
• Click on the Device Manager tab.
Windows 2000/XP:
• Click Start | Settings | Control Panel | System.
• Select the Hardware tab.
• Click on the Device Manager button.
ADC1000-USB Operating Instructions 16
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