User manual

LTPH-UM-1088-02, Issue 2 Appendix C - Product Support
ThinMux Chassis January 3, 2002 19
APPENDIX C-PRODUCT SUPPORT
ADC Customer Service Group provides expert pre-sales and post-sales
support and training for all its products.
Technical support is available 24 hours a day, 7 days a week by contacting
the ADC Technical Assistance Center (TAC).
Sales Assistance
800.366.3891 ext. 73000 (USA and
Canada) or 952.917.3000
Fax: [phone]
• Quotation Proposals
• Ordering and Delivery
• General Product Information
Systems Integration
800.366.3891, ext. 73000 (USA and
Canada) or 952.917.3000
• Complete Solutions (from concept to
installation)
• Network Design and Integration Testing
• System Turn-Up and Testing
• Network Monitoring (upstream or downstream)
• Power Monitoring and Remote Surveillance
• Service/Maintenance Agreements
• Systems Operation
BIA Technical Assistance Center
800.638.0031 or 714.730.3222
Fax: [phone]
Email: [e-mail]
• Technical Information
• System/Network Configuration
• Product Specification and Application
• Training (product-specific)
• Installation and Operation Assistance
• Troubleshooting and Repair/Field Assistance
Online Technical Support
• www.adc.com/Knowledge_Base/index.jsp
Online Technical Publications
• www.adc.com/library1/
Product Return Department
800.366.3891 ext. 73748 (USA and
Canada) or 952.917.3748
Fax: [phone]
Email: repair&[e-mail]
• ADC Return Material Authorization (RMA)
number and instructions must be obtained
before returning products.
All 800 lines are toll-free in the USA and Canada.