User guide

CONTENTSINTRODUCTIONINSTALLATIONOPERATION

FURTHER

INFORMATION

This chapter contains a variety of information, including the following:

• Troubleshooting - see right

• Getting assistance

• Appendix A - Cables for use with digital extenders

• Safety information

• Warranty

• Radio frequency energy statements

Further information

TROUBLESHOOTING

If you experience problems when installing or using the X-DVIPRO-DL modules, please

check through this section for a possible solution. If your problem is not listed here and

you cannot resolve the issue, then please refer to the Getting assistance section.

No video image is displayed on the remote monitor

• Check the yellow indicators on the local and remote modules while no keys are

pressed on the keyboard and no mouse movements are being made:

 LOCAL:Iftheyellowindicatorisashing*,thenthevideofeedtothelocalmoduleis

not valid. Try connecting a DVI monitor (preferably using the same DVI link cable as

used with the local module) directly to the computer and check for a correct image.

 REMOTE:Iftheyellowindicatorisashing*,thenthevideofeedviathelinkcableis

not valid. If the link cable is long, try using a short link cable temporarily to check for

basic operation.

 If the yellow indicators are off, then the link cable is not properly connected.

• Check that both the local and remote ends of the extender are X-DVIPRO-DL

variants. The single link X-DVIPRO modules are not compatible with X-DVIPRO-DL.

Only single link resolutions are displayed

• Check that the video cables connected to the local and remote modules are both

specicallydual link types.

Video blanking is occurring on the remote display screen

• Check that the correct type and length of link cable is being used. Please see the cable

advice given on page 2 and also in Appendix A.

 *Takecarenottoconfusetheash and blink codes used by the yellow indicators:

• A ash is when the yellow indicator shows a regular on/off cycle every second, to

warn that there’s a video feed problem.

• A blinkiswhentheyellowindicatorismostlyonwithshortoffperiods,toconrm

that a valid dual link video signal is present.