User guide

22
INSTALLATIONCONFIGURATIONOPERATION
FURTHER
INFORMATION
INDEX
TROUBLESHOOTING
Problem:Whileattemptingarmwareupgrade,thewebbrowserreports
that there is ‘no data’ or a similar message.
This error is caused by cached data error as a result of a previously failed upgrade at-
tempt. It is necessary to clear the browser’s cache.
Remedy:
Using the browser settings, clear its internal cache - or alternatively restart the browser.
Problem: A receiver has been replaced, however, its orange screen represen-
tation within the System Overview page remains shown.
Each receiver has a unique identity code. Even though the replacement receiver is
working correctly, it is not the one that is registered with the transmitter. For further
details, please see the section Rescanning the System Overview.
Remedy:
Within the System Overview page, click the Rescan System option.
Problem: A screen has been replaced with a different model, however, the
replacement is not showing the video output correctly.
It is possible that the EDID (Extended Display Identication Data) information being
used by the source device is incompatible with the replacement screen. The transmitter
has several methods for dealing with EDID information. For further details, please see
the section To choose the screen congurations used to inform the HDMI sources.
Remedy:
Try changing the EDID port x option to Transparent in order to force the transmitter to
read the EDID information from the new screen.
Problem: The transmitter is inaccessible because the username and/or
password have been forgotten or the IP address is unknown.
Remedy:
You need to reset the transmitter back to its default settings.
1 Remove power from the transmitter.
2 Use a narrow implement, such as a straightened out paperclip, to push and hold the
recessed reset button, located near to the power connector,
3 Re-apply power to the transmitter and then release the reset button.
To restore default settings, use a
straightened out paperclip to press
and hold the recessed reset button
while power is applied.
After reset, the following default settings will be restored:
• Username: admin
• Password: password
• IP address: 192.168.1.22
• Netmask: 255.255.255.0
• Gateway: 192.168.1.0
IMPORTANT: You are strongly recommended to set a new username and password as
soon as possible. See the section To manage authorized users and their passwords for
details.