User guide

85 | P a g e
 Heath/Zenith Computer Support • Zenith Business Systems
 H-SCOOP Newsletter Henry E. Fale • Computer Consulting
 Computer Control & Interfacing [phone] • Computer Programming
 Word Processing • Sales, Service, Support
WARRANTY & GENERAL INFORMATION
Dear Customer:
Thank you for your purchase of our QUIKSTOR Winchester unit. We value your business and look forward to
serving you again. We back all our products all the way, and we will not leave you stranded when
looking for support or advice. Our reputation has grown mainly by word of mouth. We do very little
advertising - we don't have to. We have a reputation to protect and live up to, and will continue to
give you all needed support to get you going and to keep you going. Any questions, feel free to write or
call during our normal business hours: 10 AM to 5 PM, M-Thu, 10 AM to 3PM Friday. Nights and Sundays as
we are available.
Upon receiving this order, inspect the shipping container and the contents. If any damage is noted
to the contents, or any rough handling is noted with the package, report it at once to the carrier,
and save the package and contents with all packing materials. This may be necessary for return and/or
to settle insurance claims. To minimize shipping damage we try to ship the Quikstor units when
possible, by Federal Express. Federal costs a little more, but they handle the packages much better
than UPS. They also have a 2 day delivery.
If you have a problem upon receipt, call us immediately and we'll let you know if you should contact
the carrier, if you have not already done so.
If problems develop later and you must return an item be sure to call us for advice and
authorization. Then be sure it is properly packaged and send it insured for its value via Federal if
possible, otherwise UPS or First Class mail.
WARRANTY: All our hardware products carry a full 90 day parts and labor warranty minimum. The Rodime
33 Meg drive carries a full one year warranty. If you have a problem during this time period we will
either replace the merchandise upon receipt of returned merchandise, or repair it and ship out within
48 hours. In most cases, emergency shipping can be scheduled for 24 hour receipt from your call.
After the warranty we continue to offer full service, support and reasonable repair rates when needed.