User`s guide

74 • Warranty Policy
Warranty Policy
Thank you for choosing ADLINK. To understand your rights and enjoy all the
after-sales services we offer, please read the following carefully.
1. Before using ADLINK’s products, please read the user manual and
follow the instructions exactly. When sending in damaged products for
repair, please attach an RMA application form.
2. All ADLINK products come with a two-year guarantee,free of repair
charge.
• The warranty period starts from the product’s shipment date from
ADLINK’s factory
• Peripherals and third-party products not manufactured by ADLINK will
be covered by the original manufacturers’ warranty
• End users requiring maintenance services should contact their local
dealers. Local warranty conditions will depend on the local dealers
3. Our repair service does not cover two-year guarantee while damages
are caused by the following:
a. Damage caused by not following instructions on user menus.
b. Damage caused by carelessness on the users’ part during product
transportation.
c. Damage caused by fire, earthquakes, floods, lightening, pollution and
incorrect usage of voltage transformers.
d. Damage caused by unsuitable storage environments with high
temperatures, high humidity or volatile chemicals.
e. Damage caused by leakage of battery fluid when changing batteries.
f. Damages from improper repair by unauthorized technicians.
g. Products with altered and damaged serial numbers are not entitled to
our service.
h. Other categories not protected under our guarantees.
4. Customers are responsible for the fees regarding transportation of
damaged products to our company or to the sales office.