Manual

Product Warranty/Service • 99
Warranty Policy
Thank you for choosing ADLINK. To understand your rights and enjoy all the
after-sales services we offer, please read the following carefully.
1. Before using ADLINK’s products please read the user manual and follow
the instructions exactly. When sending in damaged products for repair,
please attach an RMA application form which can be downloaded from:
http://rma.adlinktech.com/policy/.
2. All ADLINK products come with a limited two-year warranty, one year for
products bought in China.
• The warranty period starts on the day the product is shipped
from ADLINK’s factory.
• Peripherals and third-party products not manufactured by
ADLINK will be covered by the original manufacturers' warranty.
• For products containing storage devices (hard drives, flash
cards, etc.), please back up your data before sending them for
repair. ADLINK is not responsible for any loss of data.
• Please ensure the use of properly licensed software with our
systems. ADLINK does not condone the use of pirated software
and will not service systems using such software. ADLINK will
not be held legally responsible for products shipped with
unlicensed software installed by the user.
• For general repairs, please do not include peripheral
accessories. If peripherals need to be included, be certain to
specify which items you sent on the RMA Request &
Confirmation Form. ADLINK is not responsible for items not
listed on the RMA Request & Confirmation Form.
3. Our repair service is not covered by ADLINK's guarantee in the following
situations:
• Damage caused by not following instructions in the User's
Manual.
• Damage caused by carelessness on the user's part during
product transportation.
• Damage caused by fire, earthquakes, floods, lightening,
pollution, other acts of God, and/or incorrect usage of voltage
transformers.
• Damage caused by inappropriate storage environments such as
with high temperatures, high humidity, or volatile chemicals.