Instructions/Assembly Guide

8
Limited Warranty
The product you have purchased is warranted against defects in material and workmanship
while owned by the “Original Purchaser”. The term “Original Purchaser” is defined as that
party or entity which purchases these products from an authorized dealer or retailer as
shown by the original sales receipt. This warranty does not apply too “as is” or previously
owned products.
The manufacturer warrants its products to be free from defects in materials and workman-
ship (normal wear and tear, fading and stretching excepted), for one year from the date of
purchase, except as provided below under the limited warranty.
This warranty gives you specific rights, and you may also have other rights, which vary from
state to state (or country to country). All warranties are limited to the original purchaser for
normal use by a maximum of two users. Total weight capacity per chair is 250 pounds for a
single user.
The exceptions or exclusions to this warranty are:
•Upholstery material and foam cushion material is warranted against defects in material and
workmanship for a period of one year, beginning on the date of purchase as shown on the
original sales receipt.
•Any warranty claim that is submitted after the limited warranty period, or without proper
proof of purchase will not include the cost of parts, labor, or delivery on the warranted parts
within a reasonable amount of time. We reserve the right to require damaged parts to be
returned to us upon request. Natural markings such as scars, brands, grain variations,
wrinkles, color variations, etc. will be considered normal characteristics and not construed as
defects.
•For claims or questions concerning this warranty, please contact the Customer Service
Department on the web at www.truecustomersupport.com. Be prepared to provide your
name, address, daytime phone number, the model and purchase order number of the prod-
uct, date of purchase, and the store where it was purchased. The manufacturer requires that
the original sales receipt be submitted with all requests to confirm that you are the original
purchaser according to our written warranty.