Manual

3-2 IntelliServe
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User’s Guide
CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract
© 2010 ADS LLC. All Rights Reserved.
Working with Alarms
An alarm is an event that has been upgraded by the System Administrator to
ensure IntelliServe provides notification when data exceeds specified
thresholds or when certain conditions are present or occur. IntelliServe
provides both audible and visual alarms when these events occur. Users also
may receive alarm notification through pagers, e-mail, or telephone when the
System Administrator has configured these escalation options.
IntelliServe assigns three levels of alarm status to locations: active,
acknowledged, and cleared. Active and acknowledged alarms display in the
System Alarms menu, map display, Active Alarm Log, and Flow
Monitor/Rain Gauge Active Alarm tables; cleared alarms display only in the
Alarm History Log.
The Flow Monitor/Rain Gauge Active Alarm table only displays the alarms
involving the selected location; it does not display system alarms.
• Active (Unacknowledged) Alarms When an alarm occurs in an
alarm basin or the IntelliServe system, IntelliServe provides the
following notifications:
 The System Alarms menu displays System (in red text) for a system
alarm and displays a basin name in red text when a location in that
basin is experiencing an alarm. The map also displays the alarming
location's map symbol in red.
 The system emits a continuous audible notification (as long as the
Mute Alarm Sound option on the System Alarms menu is not
selected) to all users logged into the system with the proper
permissions until a user acknowledges the alarms. The audible alarm
varies based on the sound file configured in the system. If multiple
alarms occur simultaneously, each individual alarm must be
acknowledged before audible notification stops.
Note: Be sure your speakers are turned on and the volume is set high
enough to hear the active alarm audible notification.
 The Active Alarm Log and the Flow Monitor/Rain Gauge Active
Alarms table (when applicable) display Alarming as the status of the
alarm and
(acknowledge) for the action required.