Quick Start Guide

What to do in the event of an alarm

Glossary of terms:

What is a user code? It’s your own personal 4-digit PIN used to disarm your system.

What is a monitoring passcode? This is a phrase given verbally to the monitoring center to verify you are the

account holder. In the event of an alarm, it must be provided to prevent dispatch or discuss any information with the

monitoring center.

When your alarm is sounding, there are a few options for you to choose, depending on the scenario:

• If it is a false alarm triggered by you, a loved one, or by accident, you have 30 seconds to Disarm the

alarm by entering your user code. This will cancel the alarm and return the system to normal with no

further action.

• If it is a false alarm and you do not enter a user code within 30 seconds, the monitoring center

will call the Primary Contact. If that person gives the correct monitoring passcode to the dispatcher, the

false alarm is canceled.

• If the alarm sounds in a true emergency, then the alarm will continue to sound, and the monitoring center

will be notified after 30 seconds. The primary contact will receive a call, provide the monitoring passcode,

and can request a dispatch of emergency services to your home.

• If the primary contact is unavailable or cannot provide the dispatch with the monitoring passcode, the

dispatcher will continue calling the secondary contact and any courtesy contact until someone has

the correct monitoring passcode.

• If the incorrect monitoring passcode is provided or no contact can be reached, the monitoring

center will contact the authorities.

• If you trigger the panic button, emergency services will be dispatched to your home immediately,

without a phone call. The panic button can only be selected when you are at home.

To trigger the panic button:

• Smart Home Hub: Press the star (*) and pound (#) buttons at the same time

and hold for two seconds.

• Entry keypad: Press the star (*) and pound (#) buttons at the same time and

hold for two seconds.

• Keychain remote: Press the star (*) and STAY buttons at the same time and

hold for two seconds.

Make sure you have a family emergency escape plan that specifies where to meet and what to do in case of an

emergency.