IP SoftPhone User Manual 1950859L1 61950859L1-1A February 2006 IP SoftPhone
Trademarks ADTRAN IP SoftPhone User Manual Trademarks Any brand names and product names included in this manual are trademarks, registered trademarks, or trade names of their respective holders. To the Holder of the Manual The contents of this manual are current as of the date of publication. ADTRAN reserves the right to change the contents without prior notice.
ADTRAN IP SoftPhone User Manual Conventions Conventions Notes provide additional useful information. Cautions signify information that could prevent service interruption or damage to equipment. Warnings provide information that could prevent endangerment to human life. 61950859L1-1A Copyright © 2006 ADTRAN, Inc.
Warranty and Customer Service ADTRAN IP SoftPhone User Manual Warranty and Customer Service ADTRAN will repair and return this product within the warranty period if it does not meet its published specifications or fails while in service. It is the responsibility of the entity (ADTRAN Certified Dealer or Service Provider) that sold you your ADTRAN equipment to diagnose and initiate the product return to ADTRAN.
ADTRAN IP SoftPhone User Manual Product Support Information Training The Enterprise Networks (EN) Technical Training Department offers training on our most popular products. These courses include overviews on product features and functions while covering applications of ADTRAN's product lines. ADTRAN provides a variety of training options, including customized training and courses taught at our facilities or at your site.
Product Support Information 6 ADTRAN IP SoftPhone User Manual Copyright © 2006 ADTRAN, Inc.
ADTRAN IP SoftPhone User Manual Table of Contents Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Features and Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents ADTRAN IP SoftPhone User Manual Appendix A: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Networking Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Login Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ADTRAN IP SoftPhone User Manual List of Figures List of Figures Figure 1. Figure 2. Figure 3. Figure 4. Figure 5. Figure 6. Figure 7. Figure 8. Figure 9. Figure 10. Figure 11. Figure 12. Figure 13. Figure 14. Figure 15. Figure 16. Figure 17. Figure 18. ADTRAN IP SoftPhone User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Settings Dialog Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
List of Figures 10 ADTRAN IP SoftPhone User Manual Copyright © 2006 ADTRAN, Inc.
ADTRAN IP SoftPhone User Manual List of Tables List of Tables Table 1. Table 2. Table 3. Table 4. Table 5. Table 6. Table 7. Table 8. 61950859L1-1A System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Settings Dialog Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conference Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
List of Tables 12 ADTRAN IP SoftPhone User Manual Copyright © 2006 ADTRAN, Inc.
1. INTRODUCTION The ADTRAN IP SoftPhone is an intuitive software application designed to enable Voice over Internet Protocol (VoIP) communication from your laptop or desktop PC and works seamlessly with ADTRAN's IP telephony products. The IP SoftPhone is easy to use and offers a built-in audio tuning wizard that helps simplify setup. Any audio devices, such as USB headsets or PC speakers, available to the host PC can be used with the SoftPhone.
Installation and Setup 2. ADTRAN IP SoftPhone User Manual INSTALLATION AND SETUP System Requirements The following table provides the minimum hardware and software requirements for installing the ADTRAN IP SoftPhone: Table 1.
ADTRAN IP SoftPhone User Manual Installation and Setup Uninstalling the ADTRAN IP SoftPhone To uninstall an existing version of the ADTRAN IP SoftPhone, follow the steps given below: 1. Launch the Windows Control Panel. 2. Select Add or Remove Programs. 3. Select the appropriate version of the ADTRAN IP SoftPhone and select Change/Remove (or Add/ Remove). Starting the ADTRAN IP SoftPhone 1. Select the Start button. 2. Select Programs (All Programs on some systems). 3.
Installation and Setup ADTRAN IP SoftPhone User Manual Follow the steps below to complete the Tuning Wizard: 1. Select Next to begin the wizard. 2. Choose which type of device to configure. 16 Copyright © 2006 ADTRAN, Inc.
ADTRAN IP SoftPhone User Manual Installation and Setup 3. Choose the correct audio devices and mixers to use. Select Next to advance. 4. Adjust the speaker volume to a comfortable level. Select Next to advance. 61950859L1-1A Copyright © 2006 ADTRAN, Inc.
Installation and Setup ADTRAN IP SoftPhone User Manual 5. Adjust the microphone volume; listen to the playback of the recorded sample and make changes if necessary. Select Next to advance. 6. Select the type of Internet connection. 18 Copyright © 2006 ADTRAN, Inc.
ADTRAN IP SoftPhone User Manual Installation and Setup 7. Select Finish to complete the wizard. 61950859L1-1A Copyright © 2006 ADTRAN, Inc.
Using the Softphone 3. ADTRAN IP SoftPhone User Manual USING THE SOFTPHONE The Dial Pad The ADTRAN IP SoftPhone provides an easy-to-use dial pad as the main User Interface. This feature provides quick access to both basic and advanced calling features. See Figure 1 below for an illustration of the ADTRAN IP SoftPhone User Interface. Help Hangup Minimize Close Dial Figure 1. ADTRAN IP SoftPhone User Interface 20 Copyright © 2006 ADTRAN, Inc.
ADTRAN IP SoftPhone User Manual Using the Softphone Before Making a Call Making calls with the ADTRAN IP SoftPhone is simple. There are, however, some differences between a softphone and a traditional telephone. 1. A softphone is a computer application that must be running to make or receive calls. 2. The softphone software must log into the network before making or receiving calls. This procedure may take a few seconds as the softphone logs into your VoIP account.
Using the Softphone ADTRAN IP SoftPhone User Manual Figure 2. Settings Dialog Menu Complete the following fields to log into your VoIP account. Not all of these fields are required, depending on the service provider. Table 2. Settings Dialog Options 22 Enable this SIP account Check this box to enable this SIP account. Display Name User Name. This field is required and is the value that will show on the call display window.
ADTRAN IP SoftPhone User Manual Using the Softphone The remaining fields are not usually required by services providers, but may be useful depending on the local network configuration. Consult an appropriate local network administrator to determine weather these fields are required for the proper use of the ADTRAN IP SoftPhone. After entering all of the information, select OK to save the settings.
Using the Softphone ADTRAN IP SoftPhone User Manual phone) you configured within the Tuning Wizard. Refer to Tuning Wizard on page 15 for information about the Tuning Wizard. If the softphone is hidden behind another window or minimized, the application will come to the front as the incoming call arrives. Calls will arrive on Line 1 by default, and are indicated by a flashing light on the line button.
ADTRAN IP SoftPhone User Manual Using the Softphone Wizard. Complete the wizard to ensure that all devices are working properly and are set at the proper levels. Privacy Management The Privacy Management window allows users to customize the way in which contacts can reach them. Right-click the main ADTRAN IP SoftPhone window and choose Privacy Management. Select the Add button to add a contact’s address. By default, all actions will be allowed for the contact.
Extended Calling Features 4. ADTRAN IP SoftPhone User Manual EXTENDED CALLING FEATURES Along with basic calling functionality, the ADTRAN IP SoftPhone includes many advanced features found in traditional business phones. These features include call conferencing and call transfer, each of which is covered below. Call Conferencing The ADTRAN IP SoftPhone supports conference calling for up to seven parties. Each party in the conference call can hear and speak to every other participant.
ADTRAN IP SoftPhone User Manual Extended Calling Features Multiple Conference Hosts An ADTRAN IP SoftPhone conference call may include up to seven individuals – the conference host plus a participant on each of the six lines. Conference calls of more than seven parties can be accomplished by having multiple conference hosts.
Extended Calling Features ADTRAN IP SoftPhone User Manual Call Forwarding The ADTRAN IP SoftPhone can be set to forward incoming calls to a desired URL, which can be either another SIP User Agent, phone number, or voicemail address. Follow the steps below to set an existing SIP account to forward to another URL: 1. Access the Settings dialog by either pressing F8 or right-clicking and choosing Settings... 2. Select SIP Accounts -> [SIP account to forward] -> Advanced. 3.
ADTRAN IP SoftPhone User Manual Extended Calling Features Auto-Conference The ADTRAN IP SoftPhone includes an Auto-Conference (AC) feature which can be enabled or disabled by selecting the AC button. When combined with the Auto-Answer feature described above, the ADTRAN IP SoftPhone can control the way participants are added to a conference. The different levels of control for managing a conference are shown in Table 3. Table 3.
The Contact Drawer 5. ADTRAN IP SoftPhone User Manual THE CONTACT DRAWER As with similar features on cell phones, the ADTRAN IP SoftPhone allows users to store a list of contacts in a virtual phone book. To open the ADTRAN IP SoftPhone Contact Drawer, select the gray arrow button toward the extreme right edge of the softphone application. To close the Contact Drawer, select the same gray arrow button at the right edge of the application.
ADTRAN IP SoftPhone User Manual The Contact Drawer The CSV file can be easily edited with a spreadsheet program. Figure 3 shows an example of a CSV contact list file. Table 4 describes the entries in the CSV file. . Figure 3. Example Contact List CSV File Table 4.
The Settings Dialog 6. ADTRAN IP SoftPhone User Manual THE SETTINGS DIALOG The ADTRAN IP SoftPhone includes a Settings dialog which provides access to a variety of relevant settings. Right-select on the softphone to bring up the context menu; then choose Settings to access the ADTRAN IP SoftPhone’s settings dialog. The Settings dialog can also be accessed by pressing F8 on your keyboard.
ADTRAN IP SoftPhone User Manual The Settings Dialog . Table 5. Service Provider Information Enable this SIP Account Check this box to enable this SIP account. Display Name This is the value that will show on the call display window of many phones. User Name (Required) This value is assigned to the user by their VoIP service provider or administrator. Password This value is assigned to the user by their VoIP service provider administrator.
The Settings Dialog ADTRAN IP SoftPhone User Manual Send Internal IP Some firewall proxies require an internal IP address. The options are Always, Default, and Never. When set to Always, the IP address of the computer on which the softphone is installed will be sent. When set to Default, if defined, the outbound proxy’s address will be sent; otherwise, the computer’s internal address will be sent. When set to Never, the firewall outbound proxy’s address will be sent.
ADTRAN IP SoftPhone User Manual The Settings Dialog Advanced Figure 7 shows the Advanced menu for SIP account configuration. Use this menu to further customize your SIP account. Forwarding options are specified here. The ADTRAN IP SoftPhone can be set to not forward calls, to forward call to a specified URL, or to forward calls to a specified voicemail URL. Additionally, the ADTRAN IP SoftPhone can designate an associated dialing prefix to use for making calls through that specific SIP account.
The Settings Dialog ADTRAN IP SoftPhone User Manual Media Use the Media menu to configure headsets, speaker phones, and USB devices. Audio General Figure 8 shows the Audio General menu for the media configuration. Detailed information on these configuration options is listed below. When the information is complete, select OK to save the settings. Figure 8. Media Audio General Menu Internal Sampling Rate Change this value if the sound card produces a different sampling rate.
ADTRAN IP SoftPhone User Manual The Settings Dialog Audio Devices Figure 9 shows the Audio Devices menu for the media configuration. Detailed information on these configuration options is listed below. When the information is complete, select OK to save the settings. Figure 9. Media Audio Devices Menu Device Name Select from the drop-down menu the audio device to use as a headset, speaker phone, or USB. Force Sampling Rate Different values may be chosen for better sound quality.
The Settings Dialog ADTRAN IP SoftPhone User Manual Audio Advanced Figure 10 shows the Audio Advanced menu for the media configuration. Detailed information on these configuration options is listed below. When the information is complete, select OK to save the settings. Figure 10. Media Audio Advanced Menu Codecs The ADTRAN IP SoftPhone allows the selection of various audio CODEC(s) to use for calls. Audio CODECs describe the format by which audio streams are compressed for transmission over networks.
ADTRAN IP SoftPhone User Manual The Settings Dialog System Use the System menu to configure system and network parameters. General Figure 11 shows the System General menu for the system configuration. Use this menu to change voicemail, auto answer, and auto dial settings. Detailed information on these configuration options is listed below. When the information is complete, select OK to save the settings. Figure 11.
The Settings Dialog ADTRAN IP SoftPhone User Manual System Advanced Figure 12 shows the System Advanced menu for the system configuration. Use this dialog to change DTMF and SDP settings. When the information is complete, select OK to save the settings. Figure 12. System Advanced Menu System Network Figure 13 shows the System Network menu for the system configuration. Detailed information on these configuration options is listed below. When the information is complete, select OK to save the settings.
ADTRAN IP SoftPhone User Manual The Settings Dialog IP Address Info The ADTRAN IP SoftPhone is set to automatically detect the local IP address. If the softphone is having difficulty detecting the correct values, uncheck the auto-detect box and enter the local and NAT IP addresses instead. This is often useful when on a VPN. Network Info Specify the firewall type and primary and secondary DNS server information. RTP Check this box to enable RTP inactivity timer.
The Settings Dialog ADTRAN IP SoftPhone User Manual Launch When Windows Starts Check this box to allow the ADTRAN IP SoftPhone to start when the user logs in to Windows. User Interface Advanced Figure 15 shows the User Interface Advanced menu for the User Interface configuration. Detailed information on these configuration options is listed below. When the information is complete, select OK to save the settings. Figure 15.
ADTRAN IP SoftPhone User Manual The Settings Dialog Diagnostics Use the Diagnostics menu to set advanced diagnostics options. Press F9 to view the diagnostics log. Figure 16 shows the options available. An ADTRAN Technical Support representative may ask you to adjust these values when trying to debug a problem. Figure 16. Diagnostics Menu 61950859L1-1A Copyright © 2006 ADTRAN, Inc.
The Settings Dialog ADTRAN IP SoftPhone User Manual License Key Use the License Key menu to enter the product license key. This number is provided by ADTRAN when your serial number is registered. Figure 17 shows the License Key menu. After entering the license key number, select OK to save the setting. Figure 17. License Key Menu 44 Copyright © 2006 ADTRAN, Inc.
ADTRAN IP SoftPhone User Manual 7. Application Hot Keys APPLICATION HOT KEYS The ADTRAN IP SoftPhone includes a number of keyboard shortcuts available for many of its functions. A list of keyboard shortcuts is shown in Table 6 below: Table 6.
Appendix A: Troubleshooting ADTRAN IP SoftPhone User Manual Appendix A: Troubleshooting The following is a guide to troubleshooting various issues that may arise when using the ADTRAN IP SoftPhone. Networking Problems This guide assumes that the Internet connection is working. If that is not the case, please contact the appropriate Internet service provider. Login Timeout If the user gets a Login Timed Out error message, they may have entered their username or password incorrectly.
ADTRAN IP SoftPhone User Manual Appendix A: Troubleshooting Table 8. Standard Ports Port Type and Number Service UDP 3478 STUN UDP 5060 SIP UDP 8000 RTP UDP 8001 RTCP Two additional ports after 8001 are required for each additional line used. For example, if using a second line, UDP ports 8002 and 8003 are used. If the firewall restricts incoming connections, you may need to use an outbound proxy to properly receive audio.
Appendix A: Troubleshooting ADTRAN IP SoftPhone User Manual There are several factors that may affect sound quality when using the ADTRAN IP SoftPhone. These include the quality of the network connection, quality of the network device, and headset model. Some of the common problems experienced are given below, along with useful tips on how to minimize their effect. Audio contains pops at loud points in voice Popping sounds are a symptom of over-modulation.
ADTRAN IP SoftPhone User Manual Appendix A: Troubleshooting Diagnostic Log The ADTRAN IP SoftPhone writes diagnostic information to a log file. This log file can be displayed by pressing F9 on the keyboard. The log is rather cryptic, but when having difficulties with the ADTRAN IP SoftPhone, it may become necessary to e-mail the log to your administrartor, Service Provider, or ADTRAN Technical Support representative. Figure 18 shows a sample output of the Diagnostic Log. Figure 18.
Appendix A: Troubleshooting 50 ADTRAN IP SoftPhone User Manual Copyright © 2006 ADTRAN, Inc.
ADTRAN IP SoftPhone User Manual Index A AC button 29 answering a call 23 audio devices 37 audio problems 47 auto-answer 28 auto-conference 29 C call conferencing 26 close button 25 CODECs 38 contact drawer 30 contacts 30 context menu 24 CSV file 30 D diagnostic log 25, 49 diagnostics menu 43 dial pad 20 dialed calls 30 do not disturb 28 E ending a call 23 export contacts 31 F features and specifications 13 firewall 33 flash 29 forwarding calls 28 H help button 25 hold 24 hot keys 45 I import contacts 30 in
ADTRAN IP SoftPhone User Manual U uninstalling the SoftPhone 15 user interface 20 menu 41 using the Softphone 20 V voicemail 39 VoIP account 21 volume adjustment 24 W warranty and customer service 4 52 Copyright © 2006 ADTRAN, Inc.
