Express 3000 SP Part Number 1203153L3 Document Number 61203153L3-20A July 1999 1203153L3 Express 3000 SP 336048VUR-2 Express 3000 SP Power Supply, 48 VDC Output
Trademarks Expert ISDN is a trademark of ADTRAN, Inc. (patent #5,715,241). Express 3000 SP and Express Configuration Software are trademarks of ADTRAN, Inc. Hayes is a registered trademark of Hayes Microcomputer Products, Inc. HyperTerminal is a registered trademark of Hilgraeve, Inc. MicroPhone Pro is a trademark of Software Ventures Corporation. Windows is a registered trademark and Windows NT is a trademark of Microsoft Corporation.
ADTRAN Year 2000 (Y2K) Readiness Disclosure ADTRAN has established a Year 2000 program to ensure that our products will correctly function in the new millennium. ADTRAN warrants that all products meet Year 2000 specifications regardless of model or revision. Information about ADTRAN's Year 2000 compliance program is available at the following: Product Matrix www.adtran.com/y2kfax.html Lists Y2K plans and product certifications. E-mail year2000@adtran.
WARRANTY: ADTRAN warrants that items manufactured by ADTRAN and supplied under Buyer’s order shall be free from defects in materials and workmanship and will conform to applicable specifications and drawings.
shipment is requested. In-warranty equipment returned for repair that is found not defective will carry a nominal charge to cover handling cost. OUT OF WARRANTY: The cost of out-of-warranty repairs including return shipment are subject to a charge as quoted by ADTRAN. The cost of the repair will be invoiced and the return of the item will be made using the most economical shipment means available. ADTRAN will use other means of express shipment at the request of the Buyer.
In the event of a claim, suit or action against ADTRAN alleging infringement by the use of any such equipment or documentation, furnished under this Agreement, in combination with other articles or in carrying out any process covered by a patent owned or controlled by any other person, in which independent use of the equipment under this Agreement would not be an infringement.
Affidavit Requirements for Connection to Digital Services • An affidavit is required to be given to the telephone company whenever digital terminal equipment without encoded analog content and billing protection is used to transmit digital signals containing encoded analog content which are intended for eventual conversion into voiceband analog signals and transmitted on the network.
( ) I attest that all operations associated with the establishment, maintenance, and adjustment of the digital CPE with respect to analog content and encoded billing protection information continuously complies with Part 68 of the FCC Rules and Regulations. ( ) The digital CPE does not transmit digital signals containing encoded analog content or billing information which is intended to be decoded within the telecommunications network.
Table of Contents List of Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv List of Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii Chapter 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Life Line POTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Express Configuration Software . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Opening the Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Instructions for Windows 95, 98, and NT . . . . . . . . . . . . . . . . . . 3-2 Closing The Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Launching the Tray Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Opening the Tray Tool Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Properties . . . . . . . . . . . .
Table of Contents Enable Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . 3-12 Protocols Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 Raise Threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12 Lower Threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 Add Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13 Drop Time . . . . . . . . . . . . . . . . . . . . .
Table of Contents Diagnosing Local Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22 Displaying the Unit’s Current Status . . . . . . . . . . . . . . . . . . . 3-22 Displaying the Express 3000 SP’s Caller ID Log Buffer . . . 3-22 Retrieving Current Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22 Diagnosing Connection Problems . . . . . . . . . . . . . . . . . . . . . 3-23 Launching Terminal Programs . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Connecting an Internal Analog Modem . . . . . . . . . . . . . . . . . . . 7-2 Chapter 8 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Troubleshooting Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1 Appendix A AT Commands and S-Registers . . . . . . . . . . . . . . A-1 Appendix B Status Buffer Messages . . . . . . . . . . . . . . . . . . . . . B-1 Appendix C Loop Status Messages . . . . . . . . . . . . . . . . . . . . . .
Table of Contents xiv Express 3000 SP User Manual 61203153L3-20
List of Figures Figure 1-1. Figure 2-1. Figure 2-2. Figure 2-3. Figure 2-4. Figure 2-5. Figure 3-1. Figure 3-2. Figure 3-3. Figure 3-4. Figure 3-5. Figure 3-6. Figure 4-1. Figure 4-2. Figure 7-1. Figure D-1. Figure D-2. Figure D-3. Figure D-4. Express 3000 SP Contents . . . . . . . . . . . . . . . . . . . . . . . 1-4 Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Express 3000 SP Rear Panel. . . . . . . . . . . . . . . . . . . . . . 2-6 DIP Switch Locations on Rear Panel .
List of Figures xvi Express 3000 SP User Manual 61203153L3-20
List of Tables Table 1-1. Table 2-1. Table 3-1. Table 4-1. Table D-1. Customer-provided Requirements . . . . . . . . . . . . . . . 1-3 Express 3000 SP LED Descriptions . . . . . . . . . . . . . . . 2-6 ADTRAN Express Configuration Program Options. 3-1 Menu Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2 EIA-232 Interface Pinout . . . . . . . . . . . . . . . . . . . . . . .
List of Tables xviii Express 3000 SP User Manual 61203153L3-20
Chapter 1 Overview The ADTRAN Express 3000 SP™ is a stand-alone ISDN modem that is ideal for remote access and Internet connectivity. The Express 3000 SP transmits data at speeds up to 230.4 kbps when using hi/fn compression and up to 512 kbps when using Microsoft compression. The Express 3000 SP includes ISDN terminal adapter and network termination functionality, eliminating the need for an external NT-1 device.
Chapter 1. Overview Life Line POTS does the following: • Goes off hook and places phone calls on the Life Line Phone interface. • Receives incoming phone calls on Life Line Phone interface (phones connected to Life Line Phone interface will ring with incoming call). Once local power is restored, the unit automatically puts itself back into full operational mode.
Chapter 1. Overview EXPRESS 3000 SP FEATURES The Express 3000 SP provides the following features: • Data rates up to 230.4 kbps—more than six times faster than a V.
Chapter 1. Overview EXPRESS 3000 SP SHIPPING CONTENTS The Express 3000 SP is packaged with the following contents (see also Figure 1-1 on page 1-4). • AC power supply • Express 3000 SP • CD-ROM (Contains Express 3000 SP User Manual and ADTRAN Express Configuration software for Windows 95/98 and Windows NT.) Due to the number of differing COM ports, customers must provide the serial cable that connects the Express 3000 SP to their computer (see also Table 1-1 on page 1-3).
Setting Up the Express 3000 SP Chapter 2 This chapter tells you how to connect the Express 3000 SP to a computer, how to install the Express 3000 SP into your system, and how to install the Express Configuration software. For most instances, once you have completed these three steps, the Express 3000 SP is ready to use. (However, if you want to reconfigure your unit, see Chapter 3, Chapter 4, or Appendix A.
Chapter 2. Setting Up the Express 3000 SP WINDOWS INSTALLATION PROCEDURE The following Step/Action tables provide step-by-step instructions for installing the Express 3000 SP. However, the basic installation procedure is as follows: 1. Connect and power up the hardware (see page 2-2). 2. Install the Express 3000 SP into the operating system (see page 23). 3. Install the Express Configuration software (see page 2-4).
Chapter 2. Setting Up the Express 3000 SP Installing the Express 3000 SP: Windows 95/98 Before you can use the Express 3000 SP, your PC must recognize the unit and communicate with it (i.e., the unit must be “installed” into the system). Windows 95/98 systems automatically detect the presence of new hardware and search for the driver that allows this communication. When the driver is located, Windows installs it and the unit is ready to use.
Chapter 2. Setting Up the Express 3000 SP Installing the Express Configuration Software: Windows The Express Configuration software helps you configure your unit. Follow the instructions in this Step/Action table to install this software. Installing the Express Configuration Software: Windows Step Action 1 If you haven’t already done so, insert the Express 3000 SP CD into the CD-ROM drive. 2 Click on Install. 3 Follow the on-screen instructions to complete the installation.
Chapter 2. Setting Up the Express 3000 SP Windows NT Express 3000 SP Installation Procedure Step Action 6 Double-click on the icon for the drive labelled Express 3000 SP. 7 The ADTRAN Installation Helper automatically runs. Follow the instructions in Installing the Express Configuration Software: Windows on page 2-4. . If you are asked for a driver disk provided by the hardware manufacturer, enter the letter of the CD-ROM drive containing the Express 3000 SP CD.
Chapter 2. Setting Up the Express 3000 SP Table 2-1. Express 3000 SP LED Descriptions LED Color Description TD Green Transmit Data (TxD). RD Green Received Data (RxD). 1 or 2 Solid Green POTS 1 or 2 in use -- local powering. Identifies Life Line POTS interface -span powering Off Ready. No data traffic. Solid Amber B channel 1 or 2 passing data. Amber Flash Remote test originate. PWR/LINE Solid Green Local powering with span power present.
Chapter 2. Setting Up the Express 3000 SP Setting the DIP Switches The Express 3000 SP contains two DIP switches (1 and 2), located on the Rear Panel. These switches let you physically configure DTE rates and reset the unit. The factory default position for both switches is down (ON). Leave the switches in the down (ON) position during the initial installation. Figure 2-3 shows the location of the switches on the Rear Panel. 42VDC OFF 1 PWR EIA232 2 ON 2 1 ISDN OFF ON 1 2 Figure 2-3.
Chapter 2. Setting Up the Express 3000 SP USING SUPPLEMENTAL ANALOG DEVICES With the Express 3000 SP you can use two analog devices such as a telephone, FAX machine, analog modem (external or internal), answering machine, or Caller ID box. (For detailed information on installing an analog modem, see Chapter 7.) Figure 2-4 depicts one possible hardware configuration. EIA-232 Cable ISDN Telephone Cable AC Power Supply Figure 2-4.
Chapter 2. Setting Up the Express 3000 SP Figure 2-5. POTS Interfaces Connecting Your Primary Telephone The Basic Rate ISDN line, required for using the Express 3000 SP, includes two ISDN phone numbers (see also, Express 3000 SP Shipping Contents on page 1-4). The Express 3000 SP allocates ISDN phone number 1 to POTS port 1. Connect your primary telephone (the one you use to talk to people) to POTS port 1 (see Figure 2-5).
Chapter 2.
Using the Express Configuration Program Chapter 3 The Express 3000 SP comes from the factory preconfigured and ready to use. You can, however, use the ADTRAN Express Configuration Software to change and restore these settings. The program also contains other functions (see Table 3-1). Table 3-1. ADTRAN Express Configuration Program Options Option Function isdn setup Configures an ISDN profile. profile setup Configures a User profile.
Chapter 3. Using the Express Configuration Program number, open the on-line help file, and close the GUI window. The left panel of the GUI lists these options (see Figure 3-1 on page 3-2). Figure 3-1. ADTRAN Express Configuration GUI BEFORE USING THE PROGRAM Before opening the Express Configuration program, ensure that the Express 3000 SP is properly connected to your computer and that it is powered on. Also, exit any applications that may be using the Express 3000 SP.
Chapter 3. Using the Express Configuration Program CLOSING THE PROGRAM Close the Express Configuration program by clicking Exit on the left panel of the ADTRAN Express Configuration window or by clicking the close button ( ) on the Title Bar. If Add Tray Tool (under preferences) is selected, the Express icon (Tray Tool) appears in the Task Bar when you close the program (for more information on the Tray Tool, see Launching the Tray Tool on page 3-3).
Chapter 3. Using the Express Configuration Program Toll Saver Quickly and easily determines how much you have spent on your ISDN Line. To access Toll Saver, right click the Tray Tool and select Toll Saver. Refresh Instructs the Express Configuration Software to update the icon status. Capture COM Port Allows Caller ID information to display on the screen when you are not using a terminal application or dial-up networking.
Chapter 3. Using the Express Configuration Program FACTORY DEFAULT SETTINGS The factory default configuration settings suffice for most applications. However, you can change these settings to create custom configurations using ISDN and User profiles (see Understanding Profiles on page 3-6). You can also restore these settings at any time.
Chapter 3. Using the Express Configuration Program UNDERSTANDING PROFILES A profile stores and retrieves multiple configurations for the Express 3000 SP. An individual profile contains unique settings appropriate to specific applications. Using the Express Configuration program, profiles can be created, saved, copied, edited, and deleted. In addition, importing and exporting profiles simplifies troubleshooting and setup.
Chapter 3. Using the Express Configuration Program The Express 3000 SP uses Bandwidth Allocation Control Protocol (BACP), if supported by your ISP, to bring up and down the second channel of a multilink call. To disable this feature, select the appropriate checkbox: profile setup / General / Disable BACP. Remote Access Protocols Check with your systems administrator to determine which remote access protocol to use. Using Profiles To use profiles, open the Express Configuration program.
Chapter 3. Using the Express Configuration Program General Tab The General Tab contains fields for setting ISDN line information such as switch type, area code, phone numbers 1 and 2, and SPIDs 1 and 2. In addition, you can disable the automatic detection of SPIDs. Also, you can enter feature activator codes for conference calling, call transfer, and message waiting. Switch Type Defines the switch type for the local version of the software, either AT&T 5ESS, DMS - 100, National ISDN-1, or NEC Switch.
Chapter 3. Using the Express Configuration Program User Profile Window The User profile window contains five tabs: General, Protocols, Phone List, Advanced, and Preview. The General, Protocols, Phone List, and Advanced tabs contain fields for setting parameters. The Preview tab lists information about the profile shown in the Name box. Figure 3-4.
Chapter 3. Using the Express Configuration Program General Tab The General Tab lets you set Protocol, DTE, and POTS parameters. Protocol Sets the protocol type: PPP Async-Sync, Async Bonding, V120, Fallback. The Express 3000 SP communicates with many different types of telecommunications equipment including other Express 3000 SP units, other ISDN terminal adapters, and PPP-compatible devices.
Chapter 3. Using the Express Configuration Program Flow Control Allows communication devices (for example, the Express 3000 SP and a PC) to deal with one device sending data at a rate higher than the other device. Hardware Controls the data transmission between the terminal (PC) and the Express 3000 SP (via EIA-232 pins). Recommended for high-speed data transmission. Software Uses characters embedded in the communication software to control the data transmission.
Chapter 3. Using the Express Configuration Program Data Over Voice Allows data calls to be placed using a Speech Call Type. If a usage charge for data exists in your area, you may benefit from this option. Call Routing Specifies how the Express 3000 SP routes incoming voice calls. Options include the following: All Calls to DTE Routes all calls to the EIA-232 port, regardless of Call Type. Speech Calls to POTS Routes calls with a Speech call type to the POTS ports.
Chapter 3. Using the Express Configuration Program Drop Threshold increases the number of channels used, which could increase costs. Add Time Defines the length of time that bandwidth must remain above Raise Threshold before adding a channel. Drop Time Defines the length of time that bandwidth must remain below Lower Threshold before dropping a channel. Available Channels Sets the number of available channels to be used in an AO/DI call.
Chapter 3. Using the Express Configuration Program TXDEQ Specifies the length of time (in seconds) both units attempt to equalize a network delay between ISDN B channels before determining Async BONDING has failed. TANULL Specifies the length of time (in seconds) the answering unit attempts to detect Async BONDING negotiation from the originating unit before determining Async BONDING has failed.
Chapter 3. Using the Express Configuration Program message in the Status Buffer is the only indication that an anonymous call has been rejected. Incoming Voice Call Rejection List Contains ten numbers that represent the Call Rejection List. This list is used when the Enable Call Reject List option is checked. When the Express 3000 SP detects an incoming Voice or Audio call, the telephone number of the caller is compared to the numbers in this list. If a match is found, the call is rejected.
Chapter 3. Using the Express Configuration Program Auto Answer Answers data calls in three different ways: Enabled Automatically answers incoming data calls. Disabled Does not answer data calls. An AT answer command, ATA, must be issued before a call can be answered. Dump all calls Keeps the line free for outgoing calls by not answering incoming calls. Disable call waiting on POTS 1 and 2 Instructs Express 3000 SP to disable call waiting and give callers either a ringing tone or a busy tone.
Chapter 3. Using the Express Configuration Program Creating New Profiles Follow the steps listed below to create a new profile—either ISDN or User. Instructions for Creating New Profiles Step Action 1 Open the ADTRAN Express Configuration program. 2 On the left panel of the Express Configuration program window, click on either isdn setup (to view the current ISDN profile) or profile setup (to view the current User profile). 3 Click the Setup button to open the setup window.
Chapter 3. Using the Express Configuration Program Modifying Profiles Follow the steps listed below to modify profiles—either ISDN or User. Instructions for Modifying Profiles Step Action 1 Open the ADTRAN Express Configuration program. 2 On the left panel of the Express Configuration program window, click on either isdn setup (to view the current ISDN profile) or profile setup (to view the current User profile). 3 Click the Setup button to open the setup window.
Chapter 3. Using the Express Configuration Program Instructions for Copying Profiles (Continued) Step Action 4 From the Name field, select the profile you want to copy. (Ensure that the name of the profile you want to copy is displayed in the Name field before continuing.) 5 Click the Copy button, and a new profile is created. Deleting Profiles Follow the steps below to delete profile—either ISDN or User.
Chapter 3. Using the Express Configuration Program Importing Profiles Follow the steps below to import profiles—either ISDN or User. Instructions for Importing Profiles Step Action 1 Open the ADTRAN Express Configuration program. 2 On the left panel of the Express Configuration program window, click on either isdn setup (to view the current ISDN profile) or profile setup (to view the current User profile). 3 Click the Setup button to open the setup window. 4 Click the Import button.
Chapter 3. Using the Express Configuration Program Instructions for Exporting Profiles (Continued) Step Action 6 In the File Name field, type in the file name to export (Windows automatically adds the .ecf extension). 7 Click the Save button. Reading Configuration Information into the Current Profile Follow the steps below to read configuration information into the current profile—either ISDN or User.
Chapter 3. Using the Express Configuration Program Figure 3-5. Diagnostics Window Diagnosing Local Units You can collect information about local units using the diagnostics option. Click on the appropriate button to access the information you want. Displaying the Unit’s Current Status The Unit Info button (under diagnostics) displays the current status of several items: ISDN Loop Status, Firmware Version, Firmware Checksum, and the status of an external modem.
Chapter 3. Using the Express Configuration Program Diagnosing Connection Problems You can diagnose many connection problems by viewing the Status Buffer messages returned from the ISDN network and the ADTRAN Express 3000 SP. Access these messages by clicking the Status Buffer button (under diagnostics). Launching Terminal Programs Launch the terminal program specified in the preferences option (Program Name) by clicking the Terminal button (under diagnostics).
Chapter 3. Using the Express Configuration Program Retrieving Status Buffer Information from a Remote Unit To retrieve Status Buffer information from a remote unit, click the Status Buffer button (under diagnostics). Status Buffer information begins with the most recent call. CUSTOMIZING THE ADTRAN EXPRESS CONFIGURATION PROGRAM The preferences option on the left panel contains controls that let you modify automatic features (see Figure 3-6). Figure 3-6.
Chapter 3. Using the Express Configuration Program der preferences) to instruct the program to detect the connection without your assistance. Automatically Detecting the Unit on Startup To instruct the ADTRAN Express Configuration program to automatically detect on startup an Express 3000 SP unit on COM ports 1 through 4, check the Auto-Detect Express 3000 SP checkbox (under preferences). This feature defaults to the auto-detect state. Uncheck the box to disable auto-detection.
Chapter 3. Using the Express Configuration Program LOCATING INFORMATION ABOUT THE PROGRAM To find the version number and registration information about the ADTRAN Express Configuration program, click on about on the left panel of the GUI.
Chapter 4 Using VT-100 Terminal Emulation You can configure the Express 3000 SP using any communications package that supports VT-100 terminal emulation. Ensure that the Express 3000 SP is properly connected to your PC and that it is powered on before you try to configure your unit. Configuring the Express 3000 SP Using VT-100 Terminal Emulation Step 1 2 Action Connect to a VT-100 terminal using a communications package such as HyperTerminal. At the prompt, enter the command AT!V and press the Enter key.
Chapter 4. Using VT-100 Terminal Emulation Figure 4-1. VT 100 Terminal Configuration Menu Accessing Terminal Menus After establishing a VT-100 terminal emulation session, you can go to a particular menu by pressing the hot key sequence for that menu (see Table 4-1). If the hot keys don’t work, ensure that the communications package is configured to pass these control sequences through to the Express 3000 SP. Table 4-1.
Chapter 4. Using VT-100 Terminal Emulation Exiting the Terminal Menus To exit the terminal menus, type Ctrl + X. Placing the Unit Back On-line The Ctrl + X command also places the unit back on-line if a call is connected. Displaying the Status Buffer Once you have accessed the terminal menus, type Ctrl + V at any time to display the Express 3000 SP Status menu (see Figure 4-2) which contains the Status Buffer. Figure 4-2.
Chapter 4. Using VT-100 Terminal Emulation STATUS BUFFER MESSAGES Status Buffer messages provide information about call progress, ISDN link status, and error conditions (see Figure 4-2 on page 4-3). The Status Buffer contains only the last 20 status messages, with relevant status items, generated during unit operation. The most recent status message appears as Status 1, with the remaining status messages appearing in descending order.
Optional Calling Features Chapter 5 The Express 3000 SP fully supports optional calling features such as three- or six-way call conferencing, call forwarding, caller ID, call return, call holding, call transfer, call rejection, call waiting, and message waiting. To use these features, your touch-tone telephone must connect to POTS 1 (see Connecting Your Primary Telephone on page 2-9). These features are available only if included in the ISDN service to which you subscribe.
Chapter 5. Optional Calling Features CALLER ID Caller ID displays a caller’s name and phone number in a Caller ID box. CALL WAITING Call Waiting permits one voice call to be placed on hold while answering another voice call. To enable this option, follow the instructions below. Instructions for Enabling Call Waiting Step Action 1 Flash-hook (i.e., press FLASH button on telephone keypad) to place the active call on hold and answer an incoming call. 2 Flash-hook as necessary between the two calls.
Upgrading Software Chapter 6 Software upgrades provide you with new and improved features. The Express 3000 SP flash-memory upgrades the software from a file provided by ADTRAN. To check the software version currently running, click on the about tab of the Express Configuration program or view the Status menu via a VT-100 terminal emulation session.
Chapter 6. Upgrading Software Instructions for Upgrading Software Using the Express Configuration Program Step Action 3 Click on the Express Configuration program option labeled diagnostics. 4 Enter the file name in the File Name field, or Browse for the right file. 5 Click the Start button to start the software upgrade process. When the software upgrade is complete, a message displays indicating the status of the software upgrade. (If the software upgrade failed, see Troubleshooting on page 8-1.
Chapter 6. Upgrading Software UPGRADING SOFTWARE USING HYPERTERMINAL Instructions for Upgrading Software Using HyperTerminal Step Action 1 Download the necessary upgrade files from the ADTRAN web site (www.adtran.com). 2 Connect to the Express 3000 SP via HyperTerminal: a. Windows 95 Start > Programs> Accessories > HyperTerminal Windows 98 Start > Programs> Accessories > Communication > HyperTerminal b.
Chapter 6. Upgrading Software Instructions for Upgrading Software Using HyperTerminal Step Action 6 Change the Protocol to 1K Xmodem and click Send. 7 Once the download is complete, exit HyperTerminal, saving the session if desired. The software upgrade is now complete. If the PWR/LINE, B1 and B2 LEDs are flashing, the software upgrade failed. (In this case, see Troubleshooting on page 8-1.
Chapter 7 Installing an Analog Modem If you are using a PC running Windows 95/98, you can connect an internal analog modem to the Express 3000 SP and access an Internet Service Provider or host server that does not support ISDN.
Chapter 7. Installing an Analog Modem ISDN Cable Figure 7-1. Internal Analog Modem Connections Connecting an Internal Analog Modem To connect an internal analog modem to the Express 3000 SP, use the following procedure: Instructions for Connecting an Internal Analog Modem Step Action 1 Ensure that the Express 3000 SP is connected to the PC. 2 Connect one end of the RJ-11 to RJ-11 telephone cable to the telephone jack labeled 2 on the Express 3000 SP.
Chapter 8 Troubleshooting TROUBLESHOOTING GUIDELINES This section provides troubleshooting techniques to resolve problems that may be encountered while operating the Express 3000 SP. If problems persist, contact ADTRAN technical support for assistance (see the inside back cover of this manual for more information). Topics covered in this chapter are listed below: • PWR / LINE LED is off. See page 8-1 • Dial-up connection problems. See page 8-2 • Express 3000 SP not detected.
Chapter 8. Troubleshooting Dial-up connection problems. A variety of causes may result in dial-up connection problems. 1. Status Buffer messages returned from the ISDN network and the Express 3000 SP can help diagnose many dial-up connection problems. a. Access these messages by clicking Status Buffer (Local or Remote) on the diagnostics option on the ADTRAN Express Configuration window. b. Alternatively, you can access the Status Buffer by using the key sequence Ctrl+V in the VT-100 menu system.
Chapter 8. Troubleshooting Express 3000 SP not detected. The Express 3000 SP may not be detected for several reasons. 1. Verify the following: a. The Express 3000 SP is powered on. b. No other applications are running that could be using the COM port to which the Express 3000 SP is attached. A Windows application does not have to be active to tie up a COM port. Be sure to check the Windows 95/98 Taskbar for any suspended applications (such as HyperTerminal) that may be using the COM port.
Chapter 8. Troubleshooting Dial-up networking difficulty. 1. If Windows 95/98 Dial-Up Networking cannot talk to the Express 3000 SP, check the modem configuration for the Express 3000 SP and ensure the bit rate for the DTE is set correctly. 2. If the PC is not equipped with a 16650 UART, then the fastest DTE operation speed is 115.2 kbps; ensure the speed is not higher than the PC and modem can support.
Appendix A AT Commands and S-Registers AT COMMANDS AT commands issue directions to the Express 3000 SP via a VT-100 terminal emulation session. The DTE serial port accepts AT commands only when no calls are established; i.e., the carrier detect (CD) signal is inactive. When a call is established, the CD signal is active and the port is used for data. The port cannot be used simultaneously to issue AT commands and transmit and receive data.
Appendix A. AT Commands and S-Registers Entering Text into the Command Line All command lines must begin with the AT character set in either all uppercase or all lowercase letters. After the AT attention code, the command line may contain a single command or a series of commands; however, AT commands _L1 and _L0 must be entered on a separate line and followed by Enter. When entering a series of commands, you may separate the individual commands with spaces for readability.
Appendix A. AT Commands and S-Registers Reading S-Registers To read an S-register, type AT, the S-register number, a question mark, and then press the Enter key. For example, ATS0? lets you view the Auto Answer options. Changing S-Registers To change an S-register, type AT, the S-register number to change, an equals sign, the numeric value to assign to the register, and then press the Enter key. For example, ATS0=2 changes the Auto Answer to 2 (dump all calls).
Appendix A. AT Commands and S-Registers Disconnecting a Call using AT Commands To end an active call using the AT commands, press the break-in key sequence +++. Then type ATH and press the Enter key to hang up the line. AT Commands List (Type AT and then type the command.) Command Function A Answer. Places the Express 3000 SP in answer mode. !DAY Current date in the format of DDMMYY. !FLASHLOAD Initiate the flash software update.
Appendix A. AT Commands and S-Registers AT Commands List (Continued) (Type AT and then type the command.) Command Function +++ Break in. Break in AT command processor during an active call. The break in key is defined in S2. _Z Resets unit. _F Restores factory defaults. Carrier Detect (CD) Control Line Option s Command Function &C0 CD forced on. &C1 CD normal. &C2 CD off with local disconnect (LOCD). &C3 CD off with link down.
Appendix A. AT Commands and S-Registers Generic Unit Configurations Command Function &F0 Factory Default. Restores last-saved configuration. &F1 Internet 64K. &F2 Internet 128K. &F4 Remote Access 128K. &F7 Configures unit for Dial 57.6k async. &F8 Configures unit for Dial 115.2k async. &F11 Configures unit for FALLBACK. Calling Number Identifiers Command Function &N0 Number 1. Read far-end phone number 1 if service subscribed from telephone company. &N1 Number 2.
Appendix A. AT Commands and S-Registers Dialing Options: Accessing Stored Numbers Command Function &Z0 Stored number 0 &Z1 Stored number 1 &Z2 Stored number 2 &Z3 Stored number 3 &Z4 Stored number 4 &Z5 Stored number 5 &Z6 Stored number 6 &Z7 Stored number 7 &Z8 Stored number 8 &Z9 Stored number 9 Local Echo Options Command Function E0 Echo off. Does not allow command characters typed to be displayed on the screen. E1 Echo on.
Appendix A. AT Commands and S-Registers AT Command Connect Message Options Command Function X1-7 Connect messages with DTE rate. Ready-To-Send (RTS) Control Line Options Command Function _D1 18 mS delay. ISDN Switch Type Options Command Function _S1 DMS-100. _S2 National ISDN-1. Data Flow Control Option s Command Function \Q0 No flow control. \Q1 Software flow control (XON/XOFF). \Q2 CTS only. \Q3 Hardware flow control (RTS/CTS) factory default. \Q4 Software from DCE only.
Appendix A. AT Commands and S-Registers S-Registers List Function Command Features S00 Auto Answer S02 Escape Character Determines which key or character (in ASCII code) Determines how the Express 3000 SP answers an incoming call. 0 = Disable (Express 3000 SP does not answer call). 1 = Enable (Express 3000 SP answers all calls). 2 = Dump all calls. defines the escape command. The standard escape character is a plus (+) sign (ASCII value of 43 decimal).
Appendix A. AT Commands and S-Registers S-Registers List (Continued) Command Function Features S12 Escape Time Determines the delay required immediately before and after entering the escape command for the Express 3000 SP to recognize and execute the command. Range = 0 to 127 S13 Spid Download Enable/Disable 0=Enabled 1=Disabled S14 Misc Bits Miscellaneous bits (bit 8 is most significant bit). Bit 2 = 1:Enables on screen echo of AT commands. Bit 2 = 0:Disables on screen echo of AT commands.
Appendix A. AT Commands and S-Registers S-Registers List (Continued) Function Command S25 Features DTR Detect Time Determines time, in hundredths of a second, that must elapse before the Express 3000 SP recognizes a change in DTR. Range = 0 to 255 S27 PPP Mode Value determines whether or not PPP will be a single-link or multilink connection. 0=Single-link operation (default) 1=Multilink operation 2=Use compression S30 DTE CTS Controls the operation of the DTE connector CTS line.
Appendix A. AT Commands and S-Registers S-Registers List (Continued) Command Function Features S37 Conference/ Call Waiting Flash-hook button defaults to: 0=Call waiting 1=Call conferencing S40 Bond TXINIT Specifies the number of seconds the originating endpoint attempts to detect the Async BONDING negotiation pattern from the answering endpoint before deciding the Async BONDING call has failed. 0 to 255, 10 sec is default.
Appendix A. AT Commands and S-Registers S-Registers List (Continued) Function Command Features S53 Call Type Call type (Dial service only). 0=Speech 1=Audio 2=56 Kbps data 3=64 Kbps data S54 Protocol Type Rate adaption protocol type. 2=Async BONDING 6=V.120 11=Fallback 12=PPP async-to sync conversion S58 Call Screening Allows the Express 3000 SP to screen incoming calls. 0=Answer any call 1=Answer only calls from numbers matching those stored in SN0 through SN9.
Appendix A. AT Commands and S-Registers S-Registers List (Continued) Command Function Features S75 DTE Flow Selects asynchronous flow control. 0=None 1=XON/OFF from DTE controls DCE 2=XON/OFF from DCE controls DTE 3=Hardware 12=Software S93 Call Type Routing Determines how incoming call is routed when connected to a point-to-point ISDN line.
Appendix A. AT Commands and S-Registers S-register Strings List SS60 MSN 1 LOC MSN 1 string location. SS61 MSN 2 LOC MSN 2 string location. SS62 POTS 1 SubAddress POTS 1 sub-address string location. SS63 POTS 2 SubAddress POTS 2 sub-address string location SS77 Remote Numeric Numeric password string for remote configuration. Password SS80 SN0 LOC Stored number 0 string SS81 SN1 LOC Stored number 1 string. Used for second number dialed in a multilink connection.
Appendix A.
Appendix B Status Buffer Messages Status Buffer messages provide information about call progress, ISDN link status, and error conditions. The Status Buffer contains only the last 20 status messages, with relevant status items, generated during unit operation. The most recent status message appears as 1, with the remaining status messages appearing in descending order. Messages shown entirely in capital letters are generated by the ISDN network.
Appendix B. Status Buffer Messages Bad AT numeric User issued an AT command with an argument that was out of range. Bad call type Express 3000 SP placed a call with an improper call type. Bad DTE Baud The DTE bit rate does not match a valid bit rate for the protocol selected. BAD_INFO_ELEM Call control error. Bad phone number Express 3000 SP attempted to call an invalid phone number. BEAR_CAP_NOT_AVAIL The bearer channel requested is not available.
Appendix B. Status Buffer Messages BUSY The called number is busy. B-X disconnected B-channel disconnected. X can be 1 or 2 representing the appropriate B-channel. Call lost Held call could not be retrieved. Call not ringing User executed an answer command (ATA) but there was not a call present. CALL_REJECTED The call has been rejected by the ISDN network. Can't go online Express 3000 SP cannot go back on line. Unknown AT command user issued an unknown AT command.
Appendix B. Status Buffer Messages DEST_OUT_OF_ORDER The called number is out of order. Dial The Express 3000 SP placed a call on either the first or second channel. The number called is displayed following the message. Disconnect The call on either the first or second channel was disconnected from the network. The far-end phone number is displayed if available. Ensure flow control setting matches on both terminal adapters. Disconnect Req Far-end unit disconnected during BONDING negotiation.
Appendix B. Status Buffer Messages FACILITY_REJECTED A facility requested by the user cannot be provided by the network. Factory Reset 0 Unit defaulted to factory configuration. FlowCtl mismatch Bonding negotiation determined a flow control mismatch. FlowCtl required Bonding negotiation determined that flow control needs to be optioned on. Hangup The call on either the first or second channel was disconnected by the Express 3000 SP. The far-end phone number is also displayed. Hold Voice call is on hold.
Appendix B. Status Buffer Messages INVALID_ELEM_CONTENTS Call control error. INVALID_MSG_UNSPEC Invalid message: protocol error. INVALID_NUMBER_FORMAT The dialed number has an invalid format. L1 not up The network interface is not active. L2 not up The data link layer interface is not active. L3 not up The call control interface is not active. L2 #2 not up The data link layer interface for a second call (BONDING) is not active.
Appendix B. Status Buffer Messages Need 64K call The BONDING protocol requires the Express 3000 SP to be configured for 64K data call types. NETWORK BUSY The ISDN switch is busy and unable to process a call. NETWORK_CONGESTION The phone network is currently congested. NETWORK_OUT_OF_ORDER The phone network is out of order. No calling ID Calling party number not provided. NO_CIRCUIT_AVAILABLE The requested bearer channel is not available. NONEXISTENT_MSG Nonexistent/undefined message received from network.
Appendix B. Status Buffer Messages NORMAL_CLEARING The network is disconnecting the current call. NOT end2end ISDN The path that the call was routed over is not ISDN from endto-end (warning only). NUMBER_CHANGED The number dialed has been changed. OUTGOING_CALL_BARRED The network will not allow the outgoing call to be placed. PPP COMPRESSION UP Unit connected with compression. PPP LINK LOOPBACK Network link is looped backed. PPP Timeout PPP negotiation failed. PROTOCOL_ERROR Call control error.
Appendix B. Status Buffer Messages RESP_TO_STAT_ENQ Response to status enquiry. Restarting Rate Unit restarts DTE rate. Retrieve Voice call is retrieved from a holding state. Ring An incoming call on either the first or second channel (third channel if call waiting) entered the Ring state. The calling phone number is displayed if available. S cmd not = or ? Proper syntax not used. SERVICE_NOT_AVAIL The requested service is not available.
Appendix B. Status Buffer Messages TXFA2expired Bonding timer TXFA2 expired. TXINIT expired Bonding timer TXINIT expired; called non-BONDING equipment. UNASSIGNED_NUMBER The phone number dialed does not exist. Unknown AT cmd User issued an unknown AT command. USER_ALERT_NO_ANS Ringing call is not answered. USER_BUSY The dialed number is busy. V120 connected The V.120 rate adaption successfully connected to the far-end unit. V120 Timeout V.120 negotiation failed. WRONG_MESSAGE Call control error.
Appendix C Loop Status Messages This appendix lists the status line messages and their definitions. Call Connect B1 Bearer channel 1 is connected and is active. Call Connect B2 Bearer channel 2 is connected and is active. Call Connect B1/B2 Bearer channels 1 and 2 are active. Disconnecting The current phone call is being disconnected (hung up). Link Down The network interface is not in sync. Network Loopback The Express 3000 SP has been commanded to perform an ISDN loopback toward the network.
Appendix C. Loop Status Messages xxxxx Ready A rate adaption protocol is ready. xxxxx Setup A rate adaption protocol is setting up. YYYY ISDN switch-type selected. xxxxx can be any of the following: Bonding Bandwidth on demand industry users group protocol. PPP Point-to-point rate adaption protocol. V120 V.120 rate adaption protocol.
Appendix D Connector Pinouts This appendix describes the various connector pinouts used with the Express 3000 SP. Figure D-1 shows the EIA-232 interface and Table D1 shows the EIA-232 pinout. PIN 13 PIN 1 FEMALE PIN 25 PIN 14 Figure D-1. EIA-232 Interface Table D-1.
Appendix D. Connector Pinouts Figure D-2 shows the RJ-11 POTS port interface. For the POTS 1 interface, pin 3 is Ring and pin 4 is Tip. For the POTS 2 interface, pin 3 is Ring 2 and pin 4 is Tip 2. PIN 1 PIN 6 Figure D-2. RJ-11 POTS Port Interface Figure D-3 shows the RJ-11 ISDN line interface. Pin 3 is Ring and pin 4 is Tip. PIN 1 PIN 6 Figure D-3. RJ-11 ISDN Line Interface Figure D-4 shows the power supply for the Express 3000 SP. GND - + 42V Figure D-4.
Appendix E Acronyms and Abbreviations AC. . . . . . . . . . alternating current ATS. . . . . . . . . AT commands BACP . . . . . . . Bandwidth Allocation Control Protocol BERT . . . . . . . bit error rate test BONDING. . . Bandwidth on Demand Industry User Group Protocol BPS . . . . . . . . . bits per second CD. . . . . . . . . . carrier detect CPE. . . . . . . . . Customer Premises Equipment CTS . . . . . . . . . clear to send DCE . . . . . . . . data-circuit terminating equipment DIP . . . . . . . . .
Appendix E. Acronyms and Abbreviations LCD . . . . . . . . liquid crystal display LDN. . . . . . . . local directory number LED . . . . . . . . light emitting diode LN . . . . . . . . . load number Mbps . . . . . . . megabits per second NC . . . . . . . . . no connection POTS . . . . . . . plain old telephone service PPP . . . . . . . . Point-to-Point Protocol RD . . . . . . . . . received data REN . . . . . . . . ringer equivalence number RTS . . . . . . . . request to send RX . . . . . . . . .
Appendix F Glossary AT commands A set of commands that allows a computer to take control of a modem and to retrieve information from a modem. AT stands for attention and precedes each command. Bandwidth Allocation Control Protocol (BACP) In ISDN, a protocol that controls the addition and removal of channels from a multichannel link. bit error rate test (BERT) A diagnostic tool used to test data integrity by transmitting a known pattern of bits and then evaluating the subsequent bit error rate.
Appendix F. Glossary data communications equipment (DCE) A category of devices which typically includes modems and printers. DCEs interface with DTEs. datagram A Layer 3 data construct in which the datagram header contains source destination addresses for routing purposes. data terminal equipment (DTE) User terminal equipment which creates information for transmission, for example, a user's PC. data-circuit terminating equipment (DCE) Carrier's equipment that is the DTE's interface to the network.
Appendix F. Glossary interrupt request (IRQ) A system of implementing computer processor interrupts (a suspension of one process to initiate another process--usually temporarily). plain old telephone service (POTS) The basic analog phone service. Does not include ISDN or calling features such as caller ID, etc. Point-to-Point Protocol (PPP) A standard method of transporting multiprotocol datagrams over point-to-point links. PPP facilitates connections through a wide variety of hosts, bridges, and routers.
Appendix F.
Index A C add time 3-13 adding channels 3-12 analog devices connecting 2-8 supplemental 2-8 analog devices supported 1-2 analog modem connecting internal 7-2 installing 7-1 AT commands A-1 dialing a call A-3 disconnecting a call A-4 list A-4 using A-2 auto answer 3-16 disabled 3-16 dump all calls 3-16 enabled 3-16 auto-detect switch 8-2 available channels 3-13 call conferencing 5-1 call rejection 3-14 call rejection list, voice 3-15 call rejection, anonymous 3-14 call routing 3-12 all calls to DTE 3-12 s
Index connecting the primary telephone 2-9 customizing the configuration program 3-24 analog devices 1-2 factory default settings 3-5 features 1-3 front panel 2-5 physical description 2-5 D rear panel 2-6 data call type 3-11 shipping contents 1-4 56kbps 3-11 system requirements 1-3 64kbps 3-11 customer-provided 1-3 audio 3-11 Express configuration program 3-1 speech 3-11 closing 3-3 data over voice 3-12 opening 3-2 detecting a connection 3-24 opening, Windows 3-2 detecting a unit on startup 3-25 Express c
Index I installing analog modem 7-1 Express 3000 SP Windows 95/98 2-2 Windows NT 2-4 Express configuration software Windows 2-4 internal analog modem 7-1 connecting 7-2 Internet access protocols 3-6 ISDN profile window 3-7 general tab 3-8 MSN numbers 3-8 switch type 3-8 preview tab 3-8 ISDN profiles 3-6 ISDN, ordering 1-4 L LEDs 2-5 life line phone 3-8 Life Line POTs 1-1 link down 8-2 local units diagnosing 3-22 diagnosing connection problems 3- 23 displaying caller ID log buffer 3-22 displaying current
Index remote password 3-15 remote units configuring user profile 3-23 diagnosing 3-23 retrieving current settings 3-23 retrieving status buffer information 3-24 testing 3-23 resetting the Express 3000 SP 2-7 restoring factory default settings 3-5 return authorization iv return shipment, cost of iv returning unit iv S safety instructions iii shared ports 2-9 shipping contents 1-4 software, upgrading 6-1 SPIDs remain at link down 8-2 S-register strings A-3 S-registers A-1, A-2 changing A-3 changing a strin
Index auto answer 3-16 connect timeout 3-15 disable call waiting on POTS 1 and 2 3-16 flash/hook default 3-16 inacitivity timer 3-15 remote password 3-15 test timeout 3-15 V120 lower layer compatibility 3-15 diagnostics 3-21 general tab 3-10 call routing 3-12 data call type 3-11 data over voice 3-12 disable BACP 3-10 DTR options 3-10 enable bandwidth on demand 3- 10 enable distinctive ringing 3-12 flow control 3-11 PPP Mode 3-10 protocol 3-10 phone list tab 3-14 allow only stored numbers 3-14 enable anon
Index Index-6 Express 3000 SP User Manual 61203153L3-20
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