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NetVanta 7100 Administrator’s Guide

61200796L1-31A

January 2007

Summary of content (86 pages)

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NetVanta 7100 Administrator’s Guide 61200796L1-31A January 2007
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NetVanta 7100 Administrator’s Guide Conventions Notes provide additional useful information. Cautions signify information that could prevent service interruption or damage to equipment. Warnings provide information that could prevent injury or endangerment to human life. 2 Copyright © 2007 ADTRAN, Inc.
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NetVanta 7100 Administrator’s Guide Frequently Asked Questions (FAQs) Frequently Asked Questions (FAQs) How do I access the phone system administrative settings using my computer? Connecting Using a Web Browser on page 13 How do I add a new phone to the system? Create a New User Account in the System on page 20 How do I remove a user from the phone system? Deleting a Phone User Account on page 28 How do I change an existing phone user to a new phone user? Editing an Existing Phone Account on page 22 How d
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NetVanta 7100 Administrator’s Guide Table of Contents Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1. Accessing and Navigating the System Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Accessing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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NetVanta 7100 Administrator’s Guide Setting the System Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Creating a New Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Modifying Auto Attendant Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Dial By Name Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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NetVanta 7100 Administrator’s Guide List of Figures List of Figures Figure 1. Figure 2. Figure 3. Figure 4. Figure 5. Figure 6. Figure 7. Figure 8. Figure 9. Figure 10. Figure 11. Figure 12. Figure 13. Figure 14. Figure 15. Figure 16. Figure 17. Figure 18. Figure 19. Figure 20. Figure 21. Figure 22. Figure 23. Figure 24. Figure 25. Figure 26. Figure 27. Figure 28. Figure 29. Figure 30. Figure 31. Figure 32. Figure 33. Figure 34. Figure 35. Figure 36. Figure 37. Figure 38. Figure 39. Figure 40. Figure 41.
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List of Figures Figure 48. Figure 49. Figure 50. Figure 51. Figure 52. Figure 53. Figure 54. Figure 55. Figure 56. Figure 57. Figure 58. Figure 59. Figure 60. Figure 61. Figure 62. Figure 63. Figure 64. Figure 65. Figure 66. 8 NetVanta 7100 Administrator’s Guide Add Directory Member Entry Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Adding Member(s) Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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NetVanta 7100 Administrator’s Guide List of Tables List of Tables Table 1. Table 2. Table 3. Table 4. Table 5. Table 6. Table 7. Table 8. Table 9. Table 10. Table 11. Table 12. Table 13. User Config Tab Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Current Settings Tab Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Call Coverage Tab Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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NetVanta 7100 Administrator’s Guide 1. Accessing and Navigating the System Menus ACCESSING AND NAVIGATING THE SYSTEM MENUS Using a PC with an installed browser, the NetVanta 7100 can be configured via the ADTRAN Operating System (AOS) Web-based Graphical User Interface (GUI).
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Accessing and Navigating the System Menus NetVanta 7100 Administrator’s Guide Accessing the System PSTN Internet PC Phone Phone Phone Management IP Connection VLAN 1: 10.10.10.1/24 PC Figure 1. AOS Web-based GUI Application Diagram Factory Defaults From the factory, the AOS Web-based GUI is enabled and ready to be accessed.
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NetVanta 7100 Administrator’s Guide Accessing and Navigating the System Menus Minimum Configuration If your NetVanta 7100 is not at factory default conditions, the minimum configurations listed below are needed to access the AOS Web-based GUI: These configuration settings must be entered from the command line interface (CLI). >enable #configure terminal (config)#username admin password password (config)#ip http server (config)# interface vlan 1 (config-vlan 1)#ip address 10.10.10.1 255.255.255.
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Accessing and Navigating the System Menus NetVanta 7100 Administrator’s Guide Figure 2. Accessing the AOS Web-based GUI 4. Enter admin as the username, enter your password, and select OK. (The default password is password.) For security purposes, it is important to set up an admin password immediately. Use the Passwords page of the AOS Web-based GUI to change this password. If you do not know the admin password, contact your NetVanta 7100 installation technician. 5.
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Accessing and Navigating the System Menus NetVanta 7100 Administrator’s Guide Navigating the Menus The Web-based GUI menu structure allows you to easily configure the NetVanta 7100 system. This section provides a brief introduction to navigating through the menus. More detailed configuration examples can be found in the remainder of this document. Options There are multiple menus covering a variety of configuration items related to the NetVanta 7100.
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NetVanta 7100 Administrator’s Guide Accessing and Navigating the System Menus Getting Started The Getting Started menu is the recommended starting point for configuring your system. It contains links to options that need to be configured for the NetVanta 7100 to be operational. These options include such items as Basic Data Setup, Advanced Data Setup, Voice Trunk Setup, and Voice Station Setup. • • • • Basic Data Setup Guide - outlines the steps needed to set up basic data connectivity.
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NetVanta 7100 Administrator’s Guide 2. Managing Phone Accounts MANAGING PHONE ACCOUNTS This section covers topics necessary for managing new phone accounts: • • • • Adding a New Phone to the System on page 20 Editing an Existing Phone Account on page 22 Deleting a Phone User Account on page 28 Setting and Changing Passwords on page 29 While navigating through the menus you will notice (context-sensitive help question mark) symbols that indicate additional information is available.
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Managing Phone Accounts NetVanta 7100 Administrator’s Guide Adding a New Phone to the System Setting up a new phone is a two part procedure. The first step requires creating a user account in the system. The second step requires physically connecting the phone hardware. Create a New User Account in the System The User Accounts configuration menu allows you to create a user account for every telephone user in the NetVanta 7100. 1. Navigate to the Voice > Stations > User Accounts menu.
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NetVanta 7100 Administrator’s Guide Managing Phone Accounts 4. Select the Phone Type. Based on the type of phone that will be used, some of the following steps may not be necessary. If configuring an Analog Station, skip to Step 7. If configuring a Virtual User, skip to Step 8. • The three different phone types that can be defined for voice users are listed below: SIP user accounts are associated with a SIP port. Analog Station users are associated with a physical FXS interface.
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Managing Phone Accounts NetVanta 7100 Administrator’s Guide Editing an Existing Phone Account Once the user account is created, you can modify settings such as user name, voicemail, call coverage, caller ID, and other user settings. This is done by selecting the user’s last name in the Modify/Delete User section to bring up the Edit User menu. If you copied an existing user account, most of these settings are already configured.
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NetVanta 7100 Administrator’s Guide Managing Phone Accounts 3. The user’s Display Name and Line Label (that appears on the phone) can also be edited in the IP Phone Configs Menu. To access the menu, navigate to Voice > Stations > IP Phone Config to make changes and Apply the new settings. Figure 9. Edit IP Phone Configuration 61200796L1-31A Copyright © 2007 ADTRAN, Inc.
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Managing Phone Accounts NetVanta 7100 Administrator’s Guide Email and Caller ID Settings The User Config tab allows configuration of the user’s email address and caller ID settings. Refer to Figure 8 on page 22 for the complete Edit User screen. The system has no control over the caller ID name display for calls originating externally. Figure 10. User Config Tab Menu 24 Copyright © 2007 ADTRAN, Inc.
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NetVanta 7100 Administrator’s Guide Managing Phone Accounts Table 1. User Config Tab Options Setting Description and Options Description Optional description of the user account. Primary Email Used for system correspondence. Secondary Email Alternate address for system correspondence. Configures the name portion of the caller ID display for internal calls made by this user. Internal Caller ID Name • • • First + Last Name: Displays first and last name of the internal caller.
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Managing Phone Accounts NetVanta 7100 Administrator’s Guide Current Settings The Current Settings tab of the Edit User menu allows you to change voice settings for a particular user. Figure 11. Current Settings Tab Menu Table 2. Current Settings Tab Options Setting Description and Options Call Waiting Enables call waiting on analog phones, or enables additional call appearances on an ADTRAN/Polycom SoundPoint IP phone.
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NetVanta 7100 Administrator’s Guide Managing Phone Accounts Call Coverage The Call Coverage tab of the Edit User menu displays the call coverage settings for a particular user. If the user has been assigned to a Call Coverage List, you can view the settings on this page. You can also customize the selected Call Coverage List only for this user account. Use the question mark symbol to assist with the configuration settings. When creating a Custom List, multiple actions can be set to occur.
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Managing Phone Accounts NetVanta 7100 Administrator’s Guide NetVanta 7100 Extension Voicemail Incoming Call Rings Extension When no answer, 4 Times call goes to voicemail. Figure 13. Call Coverage Example - Voicemail After Four Rings Extension Operator NetVanta 7100 Voicemail Incoming Call Rings Extension Rings Operator 4 Times Extension If no answer, call goes to voicemail. Figure 14.
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NetVanta 7100 Administrator’s Guide Managing Phone Accounts Select Delete next to the user to remove. Figure 15. Deleting a User Account Once a user account is deleted, there is no recovery to reinstate the user. Setting and Changing Passwords There are multiple passwords associated with the user accounts. For details on setting or changing the user voicemail passwords, refer to Resetting Voicemail Password on page 42. This section describes how to set the SIP authorization password and login PIN.
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Managing Phone Accounts NetVanta 7100 Administrator’s Guide 2. Type the new password (must be four digits) in the SIP Auth Password/Login PIN field. Set the fourdigit password/ PIN for each user. Select Apply to save the new setting. Figure 16. Edit User Menu 3. Select Apply to save the new password. 30 Copyright © 2007 ADTRAN, Inc.
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NetVanta 7100 Administrator’s Guide 3. Modifying Existing Phones MODIFYING EXISTING PHONES This section covers topics related to modifying existing phones: • • • Resetting a Phone to Factory Default on page 32 Customizing Phones and User Preferences on page 32 Replacing an Existing Phone on page 39 While navigating through the menus you will notice (context-sensitive help question mark) symbols that indicate additional information is available.
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Modifying Existing Phones NetVanta 7100 Administrator’s Guide Resetting a Phone to Factory Default The basic network configuration for the ADTRAN/Polycom IP phone can be reset to factory defaults through a key combination: 1. Simultaneously press and hold the 4, 6, 8, and * dial pad keys until the password prompt appears. 2. Enter the administrator’s password to initiate the reset. (The default password is 456).
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NetVanta 7100 Administrator’s Guide Modifying Existing Phones Contact Directory The phones can store a local directory of contacts called Contact Directory. Users can add, delete, edit, dial, or search for any contact in this list with just a few key strokes. It is also possible for the admin to modify the contact directory using the Web-based GUI menus from the NetVanta 7100. For instructions on making these changes through the Web-based GUI, refer to Button Map on page 36.
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Modifying Existing Phones NetVanta 7100 Administrator’s Guide Speed Dial, Line keys and Button Maps Pre-assigned phone numbers can be associated with line keys for rapid automated dialing. When a new entry is added to the Contact Directory, it is automatically assigned the next available line key. The speed dial number appears next to the line key in the phone display. It is also possible for the admin to modify Speed Dial entries using the Web-based GUI menus from the NetVanta 7100.
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NetVanta 7100 Administrator’s Guide Modifying Existing Phones Select the user’s MAC Address. Figure 17. Phone Configurations Tab Menu 3. Choose the number of line keys you would like available on this line (primary extension). Select Add Secondary Line to configure the secondary line. Select the number of line keys that this line should consume. This will be the number of simultaneous calls that can exist for this line. Note that the maximum number of line keys depends upon the phone model.
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Modifying Existing Phones NetVanta 7100 Administrator’s Guide 4. Enter secondary line information (see Figure 19): Table 4. Secondary Line Information Settings Descriptions and Options New Enter new extension number. Create new user account Check the box to create a new user account. Display Name Enter the user name. Line Label Enter new extension number. Line Keys Select the number of line keys. Authentication User Name Enter new extension number. Authentication Password 1234 Figure 19.
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NetVanta 7100 Administrator’s Guide Modifying Existing Phones buttons varies from model to model. If there are extra buttons available after all line keys have been mapped, you can add other speed-dial type entries below them by typing in the first available row's Label and Contact fields. Once you enter values, the next row will become available for data entry. 1. Navigate to the Voice > Stations > IP Phone Configs screen. 2.
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Modifying Existing Phones NetVanta 7100 Administrator’s Guide Figure 21. ADTRAN/Polycom SoundPoint IP 601 Phone with One Expansion Module Figure 22. ADTRAN/Polycom SoundPoint IP 601 Phone with Three Expansion Modules To add speed dial entries, refer to the sections Contact Directory and Speed Dial, Line keys and Button Maps on page 34 in this guide. To add Busy Lamp Field status, refer to Display Status Group (Busy Lamp Field) on page 37.
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NetVanta 7100 Administrator’s Guide Modifying Existing Phones Replacing an Existing Phone Occasionally a phone may fail and need to be replaced for an existing user in the NetVanta 7100 system. Use the following steps to associate a new phone’s MAC address with an existing user: 1. Navigate to the Voice > Stations > IP Phone Configs menu. Select the user’s extension. Figure 24. Edit User Settings 2. Select the blue underlined extension of the user you want to change. This brings up the Edit User menu.
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Modifying Existing Phones NetVanta 7100 Administrator’s Guide 4. In the Change Phone MAC Address/Model menu (see Figure 26), enter the New MAC Address (or choose one from the Known Address drop-down list). Figure 26. Change Phone MAC Address/Model Menu 5. Confirm that the phone model is correct. 6. Select Apply to apply changes and return to the Edit User menu. 7. Scroll to the bottom of the Edit User menu and select Apply. 8.
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NetVanta 7100 Administrator’s Guide 4. Configuring Voicemail CONFIGURING VOICEMAIL This section covers important voicemail topics: • • • • Resetting Voicemail Password on page 42 Enabling Email Notification of Voicemail Messages on page 45 Updating Voicemail Permission (Class of Service) on page 49 Reviewing Voicemail Storage Limits on page 52 While navigating through the menus you will notice (context-sensitive help question mark) symbols that indicate additional information is available.
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Configuring Voicemail NetVanta 7100 Administrator’s Guide Resetting Voicemail Password The Voicemail PIN is the parameter used to set individual passwords that users must enter to access their voicemail. To recover a lost or forgotten password, the Voicemail PIN must be reset. Follow the instructions below to reset a voicemail password. The default password is 1234. 1. Navigate to the Voice > Stations > User Accounts screen. Select the user’s last name. Figure 27. User Accounts Menu 2.
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NetVanta 7100 Administrator’s Guide Configuring Voicemail 3. Scroll down near the bottom of the screen and select the VM Settings tab. Select the VM Settings tab. Figure 28. Edit User Menu 61200796L1-31A Copyright © 2007 ADTRAN, Inc.
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Configuring Voicemail NetVanta 7100 Administrator’s Guide 4. Select the password inside the Voicemail PIN box and replace it with a new password. Replace the old password with a new one. Figure 29. Set a Voicemail PIN 5. Select Apply to accept the new setting. 44 Copyright © 2007 ADTRAN, Inc.
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NetVanta 7100 Administrator’s Guide Configuring Voicemail Enabling Email Notification of Voicemail Messages Configuring voicemail notification consists of selecting the time of day and the method the system uses to notify users when they receive a new voicemail message. The system sends an email alert when this feature is properly configured. To allow email notification, the system administrator must first configure the outgoing mail server settings. 1.
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Configuring Voicemail NetVanta 7100 Administrator’s Guide 5. The Add Notification Schedule Range menu appears. Enter the beginning and ending times for the voicemail notification range. A “range” is the period of time during the week that will have the same notification type. The schedule range added here will appear in the VM Notification Schedule graph (as shown on in Figure 32). Figure 31. Add a Notification Schedule Range 6.
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NetVanta 7100 Administrator’s Guide Configuring Voicemail 7. To configure an email address that is not set, select the email type under Notify Action to be automatically routed to the email fields on the User Config tab. Select to set or edit the email address. Figure 32. Set or Edit a Notification Email Address 61200796L1-31A Copyright © 2007 ADTRAN, Inc.
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Configuring Voicemail NetVanta 7100 Administrator’s Guide 8. On the User Config tab, set or edit the notification email addresses. Select Apply after making any changes. (Select the user’s Last Name from the user accounts main list to access the configuration tabs). Set the Primary and Secondary Email Notification addresses. Figure 33. User Config Tab Menu 9. From the VM Settings menu, select Apply to accept the new setting. 10. Select Save at the top right of the current menu.
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NetVanta 7100 Administrator’s Guide Configuring Voicemail Updating Voicemail Permission (Class of Service) Voicemail storage limits for individual users are defined and modified within the assigned Voicemail Class of Service menus. Follow the steps below to adjust user’s voicemail permissions (such as the lengths of recorded greetings and messages, and the amount of time messages are allowed to remain in storage). 1. Navigate to the Voice > Applications > Voicemail Settings menu. Figure 34.
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Configuring Voicemail NetVanta 7100 Administrator’s Guide 3. Enter new CoS settings. Review the right side of the screen for explanations of each setting. Changes made to the existing CoS only apply to users assigned to the selected voicemail CoS. Figure 35. Modify Voicemail Class of Service Menu Table 6. Voicemail Class of Service Options Setting Descriptions and Options Max Time Per Greeting Sets the allowed recording time (in seconds) for each greeting. The default is 60 seconds.
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NetVanta 7100 Administrator’s Guide Configuring Voicemail 5. Select Save at the top right of the current menu. A dialog box appears if the save is successful. Select OK to close the box and return to the previous menu. 61200796L1-31A Copyright © 2007 ADTRAN, Inc.
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Configuring Voicemail NetVanta 7100 Administrator’s Guide Reviewing Voicemail Storage Limits Reports are available to view voicemail statistics and capacity settings in real time. The Voicemail Status menu displays all extensions in the system and their status. To modify the voicemail storage capacity, select the underlined VM COS to access the menu settings. Refer to Updating Voicemail Permission (Class of Service) on page 49. 1.
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NetVanta 7100 Administrator’s Guide 5.
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Configuring the System NetVanta 7100 Administrator’s Guide Setting the System Time and Date Configurable menu items such as System Time and System Date are indicated by underlined text. Select these items to make changes or updates to the system’s configuration. The items in black text are read-only status fields and can not be configured through this menu. You can also enter a time zone and the address of a server for network time synchronization on this screen. 1.
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NetVanta 7100 Administrator’s Guide 3. Configuring the System From the Set Time and Date menu, set the current time and date. Figure 38. Set Time and Date Menu Table 8. Set Time and Date Menu Settings Descriptions and Options Time Specifies the system time (hh:mm AM/PM). Date Specifies the system current date (month/day/year). Auto-Correct DST Enables or disables automatic daylight savings time adjustment. Time Zone Specifies the system’s time zone.
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Configuring the System NetVanta 7100 Administrator’s Guide 4. Select Apply to accept the new setting. 5. Select Save at the top right of the current menu. A dialog box appears if the save is successful. Select OK to close the box and return to the previous menu. Creating a New Auto Attendant An auto attendant is an automated call handling menu structured with audio prompts to direct callers through the available menu options (or digit actions).
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NetVanta 7100 Administrator’s Guide Configuring the System 2. Under Menu Prompt Info, select the New button to access the Add New Audio Prompt menu and create a new menu prompt greeting. Select New... to create a new Menu Prompt. Define the Digit Actions to correspond to the menu prompts. Figure 40. Create New Menu Prompt 61200796L1-31A Copyright © 2007 ADTRAN, Inc.
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Configuring the System NetVanta 7100 Administrator’s Guide 3. From the Add New Menu Prompt menu, enter the script for recording a new menu prompt in the Prompt Text box. 4. Select the Save and Record button. The system calls the extension specified in the Extension to Call field. Record the audio prompt using the Prompt Text as a script. Figure 41. Add New Audio Prompt Menu Table 9.
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NetVanta 7100 Administrator’s Guide Configuring the System 5. After recording the new Menu Prompt, you must define the digit actions on the Digit Actions tab. Select the first digit to define. Define at least one Digit Action. In the example below, we will configure digit 1 to Dial By Extension: •Create a new Intro Prompt. The following sentence is an example prompt: Enter the four-digit extension of the person you wish to call, or stay on the line for operator assistance.
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Configuring the System NetVanta 7100 Administrator’s Guide Modifying Auto Attendant Greetings Auto attendant greetings are recorded voice greetings or prompts that direct users through the menus of the phone answering system. See Figure 51 on page 66 for an example diagram of the auto attendant structure. Modifying an auto attendant may require assistance from your system administrator. Also refer to Creating a New Auto Attendant on page 56. 1. Navigate to the Voice > Applications > Auto Attendants menu.
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NetVanta 7100 Administrator’s Guide Configuring the System 3. Select the New button under Menu Prompt Info to access the Add New Audio Prompt menu and modify a menu prompt greeting. (Check with the system administrator before re-recording the main system directory auto attendant greeting. It is a good idea to have a backup file or a written script of the original greeting.) Select New... to record a new greeting. Figure 44. Modify an Existing Menu Prompt 61200796L1-31A Copyright © 2007 ADTRAN, Inc.
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Configuring the System NetVanta 7100 Administrator’s Guide 4. From the Add New Audio Prompt menu, enter the new script for an existing menu prompt in the Prompt Text box. See Table 9 on page 58 for option descriptions. Figure 45. Modify an Existing Audio Prompt 5. Select the Save and Record button. The system calls the extension specified in the Extension to Call field. Record the audio prompt using the Prompt Text as a script. 6. Select Apply to accept the new setting. 7.
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NetVanta 7100 Administrator’s Guide Configuring the System Dial By Name Directory A directory entry is created and stored for every voice user on the system (system directory), based on the first and last name in the user configuration. These entries are available to the dial by name (DBN) directory. Adding new DBN directories allows creating aliases for members of the specific DBN directory. 1. Navigate to Voice > Applications > Dial-By-Name Dirs.
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Configuring the System NetVanta 7100 Administrator’s Guide 3. Select the members of the new DBN directory using the check boxes and select Apply. The shift key can be used to select a range of members. Select DBN directory members using the check boxes. Figure 48. Add Directory Member Entry Menu 4. Optional. Add an alias for specified directory member(s) by selecting the member(s) and then Add Aliases. Alias are helpful when a member is known by several names.
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Configuring the System NetVanta 7100 Administrator’s Guide Adding Users to Ring Groups A ring group defines a group of user accounts that can be called in a coordinated way with a single extension. The incoming caller ID from a group member denotes a group call using a GRP prefix. Members can log in when they want to receive calls to the group and log out when they do not want to receive group calls. Ring group’s extensions must be unique and cannot begin with a 0 or a 9.
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NetVanta 7100 Administrator’s Guide Configuring the System 1. To add new users to a ring group, navigate to Voice > Stations > Ring Groups. In the Modify/ Delete Ring Group section, select the ring group Extension indicated by the blue underlined text to access the Edit Ring Group menu. Select the ring group Extension. Figure 52. Ring Groups Menu Table 10.
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Configuring the System NetVanta 7100 Administrator’s Guide 2. On the Edit Ring Group menu, scroll down to the bottom and select Add Members.. to access the list of available users to add to the ring group. Select Add Members.. Figure 53. Edit Ring Group Menu 68 Copyright © 2007 ADTRAN, Inc.
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NetVanta 7100 Administrator’s Guide Configuring the System 3. Select users to add to this ring group using the check box to the left of the user entry. Select Add Selected Users to update this ring group and return to the Edit Ring Group menu. Select new members using the check boxes Figure 54. Add Members to Ring Group Menu 4. On the Edit Ring Group menu, select Apply to accept the new setting. 5. Select Save at the top right of the current menu. A dialog box appears if the save is successful.
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Configuring the System NetVanta 7100 Administrator’s Guide Adding Users to the Operator Group The operator group is a special ring group that rings its members when 0 is dialed. Members can log in when they want to receive operator calls and log out when they do not want to receive those calls. Internal extensions will receive a priority ring cadence when called from members of the operator group. 1. Navigate to the Voice > Stations > Operator Group screen. Select Add Members..
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NetVanta 7100 Administrator’s Guide Configuring the System 2. Select users to add to this operator group by using the check box to the left of the user entry. Select Add Selected Users to update this operator group and return to the Configure Operator Group menu. Select new members using the check boxes. Figure 56. Add Members to Operator Group Menu 3. Select Apply to accept the new setting. 4. Select Save at the top right of the current menu. A dialog box appears if the save is successful.
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Configuring the System NetVanta 7100 Administrator’s Guide Adding a System Speed Dial Number System speed dial is a feature (typically managed by the system administrator) that allows all users on the system to use a Speed Dial ID number to quickly reach a specific extension. When a new entry is added to the System Speed Dial Entries, it is automatically assigned the next available Speed Dial ID. However, the Speed Dial ID can be customized.
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NetVanta 7100 Administrator’s Guide Configuring the System Setting Up Status Groups Status groups are used to allow ADTRAN/Polycom IP phones to monitor the current status of other users or park zones. Configuring Status Groups creates the Busy Lamp Field (BLF) and Direct Station Select (DSS) settings on user phones. Refer to Display Status Group (Busy Lamp Field) on page 37 to optionally select a status group to display on the phone.
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NetVanta 7100 Administrator’s Guide 6. Maintaining and Troubleshooting MAINTAINING AND TROUBLESHOOTING This section covers important maintenance and troubleshooting topics: • • • • Saving Configuration Changes on page 76 Troubleshooting Voice Trunks on page 77 Troubleshooting Classes of Service on page 80 Troubleshooting Phones on page 82 While navigating the system menus you will notice (context-sensitive help question mark) symbols that indicate additional information is available.
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Maintaining and Troubleshooting NetVanta 7100 Administrator’s Guide Saving Configuration Changes Saving the running configuration to startup configuration stores the updated configuration files to NVRAM. Configuration files can be downloaded from the NetVanta 7100 as well as reloaded into the NetVanta 7100. In addition to following the steps, you can quickly save your configuration at any time by selecting the SAVE button at the top right of your current menu. 1.
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NetVanta 7100 Administrator’s Guide Maintaining and Troubleshooting Troubleshooting Voice Trunks Voice trunks are the telephone lines delivered to the carrier in digital or analog format (e.g., T1 or trunk FXO lines). Trunk lines connect the NetVanta 7100 to the outside telephone network. The incoming lines are linked to physical interfaces on the system. These interfaces control which resources are used for outbound calls.
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Maintaining and Troubleshooting NetVanta 7100 Administrator’s Guide Review the Trunk Group Configuration Trunk groups control resources used for outbound calls. Call templates must be assigned to the trunk group to tell the system what type of dialed external numbers to permit out the system. Call templates can also deny certain calls out of the system such as international and 900 numbers. 1.
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NetVanta 7100 Administrator’s Guide Maintaining and Troubleshooting 2. Review the selected call templates under Outbound Call Templates. If you are not able to make a certain type of call (external local, long distance, etc.), make sure that call type is selected. Select Apply to apply the settings. If you are still unable to place calls, contact your NetVanta 7100 system administrator. Figure 63. Edit Trunk Group Menu 61200796L1-31A Copyright © 2007 ADTRAN, Inc.
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Maintaining and Troubleshooting NetVanta 7100 Administrator’s Guide Troubleshooting Classes of Service A Class of Service (CoS) defines a set of user permissions. Each user is assigned to a defined CoS which determines the call types and call actions (such as conferencing, overhead paging, etc.) they are allowed to perform from their phone. If a user or a group of users is not able to execute certain call types and/or call actions, examine the CoS setting. 1.
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NetVanta 7100 Administrator’s Guide Maintaining and Troubleshooting 2. The Modify Class of Service menu appears. Verify that the desired call types and call actions have been selected. Select or deselect the options according to your needs. This is a global setting, and changes will affect all users assigned to the CoS. Hands free Auto-Answer is a call action feature available to SIP users.
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Maintaining and Troubleshooting NetVanta 7100 Administrator’s Guide Troubleshooting Phones If a phone is not functioning properly, follow the steps below to check the status of the connection. Refer to Modifying Existing Phones on page 31 and Resetting a Phone to Factory Default on page 32 for configuration assistance. 1. Check the line keys for the phone’s extension to see if it is currently registered with the NetVanta 7100. If the extension does not appear on the line key, proceed to the next step.
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NetVanta 7100 Administrator’s Guide A. Special PREfix (SPRE) Codes SPECIAL PREFIX (SPRE) CODES Special PREfix (SPRE) codes are dialed in order to access features of the system from either an analog phone or an ADTRAN/Polycom IP phones. Table 13 provides a list of the SPRE codes for reference. This list is also available through the Web-based GUI by navigating to Voice > Reports > SPRE Command List. Table 13.
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Special PREfix (SPRE) Codes NetVanta 7100 Administrator’s Guide Table 13.