Instruction manual

Troubleshooting ADTRAN IP 700 Series Phone Administrator Guide

Firmware Version

The Firmware Version option displays the version of the current firmware, the date it was installed, the

firmware used for booting, the date it was installed, and the configuration file version. To access the

Firmware Version status information, select 4 from the Phone Status menu. Select Exit from the soft key

menu to return to the Phone Status menu.

Diagnostics

The Diagnostics option displays six tests that can be executed on the IP phone to assist in diagnosing

problems. These tests are explained in greater detail in the next section, Diagnostic Tests below. To access

the Diagnostics test menu, select 5 from the Phone Status menu. Select Exit from the soft key menu to

return to the Phone Status menu.

Diagnostic Tests

The following tests can be executed from the phone menus and provide a means for troubleshooting issues

with these areas:

• Audio Test on page 52

• Keypad Test on page 53

• LCD Test on page 53

• LED Test on page 54

• Ping Test on page 54

• Backlight Test on page 54

Each of the various tests are accessible from the Diagnostics menu. Use the following steps to access the

Diagnostics menu:

1. Select Menu.

2. Select 1 for Phone Status.

3. Select 5 for Diagnostics.

4. Select 1 through 5 for the corresponding parameter you want to test.

5. Follow the on-screen prompts as described in the following sections.

Audio Test

The Audio Test can verify the audio is functioning properly through a chosen input and output device

(Handset, Headset, or Speakerphone). Follow these steps to test the audio:

1. Select 1 from the Diagnostics menu.

2. Use the arrow keys to scroll through a list of input devices to test (Handset, Headset, and

Speakerphone).

3. Press the Select soft key to choose the input device.

4. Use the arrow keys to scroll through a list of output devices to test (Handset, Headset, and

Speakerphone).