NetVanta 7100 Administrator’s Guide 61200796L1-31B February 2008
NetVanta 7100 Administrator’s Guide Conventions Notes provide additional useful information. Cautions signify information that could prevent service interruption or damage to equipment. Warnings provide information that could prevent injury or endangerment to human life. 2 Copyright © 2008 ADTRAN, Inc.
NetVanta 7100 Administrator’s Guide Frequently Asked Questions (FAQs) Frequently Asked Questions (FAQs) How do I access the phone system administrative settings using my computer? Connecting Using a Web Browser on page 13 How do I add a new phone to the system? Create a New User Account in the System on page 20 How do I remove a user from the phone system? Deleting a Phone User Account on page 29 How do I change an existing phone user to a new phone user? Editing an Existing Phone Account on page 22 How d
Frequently Asked Questions (FAQs) 4 NetVanta 7100 Administrator’s Guide Copyright © 2008 ADTRAN, Inc.
NetVanta 7100 Administrator’s Guide Table of Contents Table of Contents Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1. Accessing and Navigating the System Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Accessing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents NetVanta 7100 Administrator’s Guide Creating a New Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Modifying Auto Attendant Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Dial By Name Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Adding Users to Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . .
NetVanta 7100 Administrator’s Guide List of Figures List of Figures Figure 1. Figure 2. Figure 3. Figure 4. Figure 5. Figure 6. Figure 7. Figure 8. Figure 9. Figure 10. Figure 11. Figure 12. Figure 13. Figure 14. Figure 15. Figure 16. Figure 17. Figure 18. Figure 19. Figure 20. Figure 21. Figure 22. Figure 23. Figure 24. Figure 25. Figure 26. Figure 27. Figure 28. Figure 29. Figure 30. Figure 31. Figure 32. Figure 33. Figure 34. Figure 35. Figure 36. Figure 37. Figure 38. Figure 39. Figure 40. Figure 41.
List of Figures Figure 48. Figure 49. Figure 50. Figure 51. Figure 52. Figure 53. Figure 54. Figure 55. Figure 56. Figure 57. Figure 58. Figure 59. Figure 60. Figure 61. Figure 62. Figure 63. Figure 64. Figure 65. 8 NetVanta 7100 Administrator’s Guide Adding Member(s) Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Add New Directory Alias Entry Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Auto Attendant Ring Group Example .
NetVanta 7100 Administrator’s Guide List of Tables List of Tables Table 1. Table 2. Table 3. Table 4. Table 5. Table 6. Table 7. Table 8. Table 9. Table 10. Table 11. Table 12. User Config Tab Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Current Settings Tab Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Call Coverage Tab Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
List of Tables 10 NetVanta 7100 Administrator’s Guide Copyright © 2008 ADTRAN, Inc.
NetVanta 7100 Administrator’s Guide 1. Accessing and Navigating the System Menus ACCESSING AND NAVIGATING THE SYSTEM MENUS Using a PC with an installed browser, the NetVanta 7100 can be configured via the ADTRAN Operating System (AOS) Web-based graphical user interface (GUI).
Accessing and Navigating the System Menus NetVanta 7100 Administrator’s Guide Accessing the System PSTN Internet PC Phone Phone Phone Management IP Connection VLAN 1: 10.10.10.1/24 PC Figure 1. AOS GUI Application Diagram Factory Defaults From the factory, the AOS GUI is enabled and ready to be accessed.
NetVanta 7100 Administrator’s Guide Accessing and Navigating the System Menus Minimum Configuration If your NetVanta 7100 is not at factory default conditions, the minimum configurations listed below are needed to access the AOS GUI: These configuration settings must be entered from the command line interface (CLI). >enable #configure terminal (config)#username admin password password (config)#ip http server (config)#interface vlan 1 (config-vlan 1)#ip address 10.10.10.1 255.255.255.
Accessing and Navigating the System Menus NetVanta 7100 Administrator’s Guide Figure 2. Accessing the AOS GUI 4. Enter admin as the user name, enter your password, and select OK. (The default password is password.) For security purposes, it is important to set up an admin password immediately. Use the Passwords page of the AOS GUI to change this password. If you do not know the admin password, contact your NetVanta 7100 installation technician. 5.
NetVanta 7100 Administrator’s Guide Accessing and Navigating the System Menus Figure 3. System Summary Menu 61200796L1-31B Copyright © 2008 ADTRAN, Inc.
Accessing and Navigating the System Menus NetVanta 7100 Administrator’s Guide Navigating the Menus The GUI menu structure allows you to easily configure the NetVanta 7100 system. This section provides a brief introduction to navigating through the menus. More detailed configuration examples can be found in the remainder of this document. Options There are multiple menus covering a variety of configuration items related to the NetVanta 7100.
NetVanta 7100 Administrator’s Guide Accessing and Navigating the System Menus The menus can be summarized as follows: • • • • • System Menu - contains several menus that aid in configuring the system settings. Voice Menu - provides multiple menus for configuring voice settings, such as phone station accounts, trunk lines, system voice parameters, and statistic reports. Data Menu - enables configuration of switch, router, and bridge functions, with specific menus related to firewall and VPN settings.
Accessing and Navigating the System Menus NetVanta 7100 Administrator’s Guide Getting Started The Getting Started menu is the recommended starting point for configuring your system. It contains links to options that need to be configured for the NetVanta 7100 to be operational. These options include such items as Basic Data Setup, Advanced Data Setup, Voice Trunks Setup, and Voice Stations Setup. • • • • Basic Data Setup Guide - outlines the steps needed to set up basic data connectivity.
NetVanta 7100 Administrator’s Guide 2. Managing Phone Accounts MANAGING PHONE ACCOUNTS This section covers topics necessary for managing new phone accounts: • • • • Adding a New Phone to the System on page 20 Editing an Existing Phone Account on page 22 Deleting a Phone User Account on page 29 Setting and Changing Passwords on page 30 While navigating through the menus you will notice (context-sensitive help question mark) symbols that indicate additional information is available.
Managing Phone Accounts NetVanta 7100 Administrator’s Guide Adding a New Phone to the System Setting up a new phone is a two part procedure. The first step requires creating a user account in the system. The second step requires physically connecting the phone hardware. Create a New User Account in the System The User Accounts configuration menu allows you to create a user account for every telephone user in the NetVanta 7100. 1. Navigate to the Voice > Stations > User Accounts menu.
NetVanta 7100 Administrator’s Guide Managing Phone Accounts 4. Select the Phone Type. Based on the type of phone that will be used, some of the following steps may not be necessary. If configuring an Analog Station, skip to Step 7. If configuring a Virtual User, skip to Step 8. The three different phone types that can be defined for voice users are listed below: SIP user accounts are associated with a SIP port. Analog Station users are associated with a physical FXS interface.
Managing Phone Accounts NetVanta 7100 Administrator’s Guide Editing an Existing Phone Account Once the user account is created, you can modify settings, such as user name, voicemail, call coverage, caller ID, and other user settings. This is done by selecting the user’s last name in the Modify/Delete User section to bring up the Edit User menu. If you copied an existing user account, most of these settings are already configured.
NetVanta 7100 Administrator’s Guide Managing Phone Accounts 3. Enter the new settings and select Apply to save. Make changes to the user or phone configuration settings from the main Edit User menu. Make changes to the email addresses and caller ID appearance from the User Config tab. Figure 9. Edit User Menu 61200796L1-31B Copyright © 2008 ADTRAN, Inc.
Managing Phone Accounts NetVanta 7100 Administrator’s Guide Email and Caller ID Settings The User Config tab allows configuration of the user’s email address and caller ID settings. See Figure 8 on page 22 for the complete Edit User menu. The system has no control over the caller ID name display for calls originating externally. Figure 10. User Config Tab Menu 24 Copyright © 2008 ADTRAN, Inc.
NetVanta 7100 Administrator’s Guide Managing Phone Accounts Table 1. User Config Tab Options Settings Descriptions and Options Description Optional description of the user account. Primary Email Used for system correspondence. Secondary Email Alternate address for system correspondence. Configures the name portion of the caller ID display for internal calls made by this user. Internal Caller ID Name • • • First + Last Name: Displays first and last name of the internal caller.
Managing Phone Accounts NetVanta 7100 Administrator’s Guide Current Settings The Current Settings tab of the Edit User menu allows you to change voice settings for a particular user. Figure 11. Current Settings Tab Menu Table 2. Current Settings Tab Options Settings Descriptions and Options Call Waiting Enables call waiting on analog phones, or enables additional call appearances on an ADTRAN/Polycom SoundPoint IP phone.
NetVanta 7100 Administrator’s Guide Managing Phone Accounts Call Coverage The Call Coverage tab of the Edit User menu displays the call coverage settings for a particular user. If the user has been assigned to a call coverage list, you can view the settings on this page. You can also customize the selected call coverage list only for this user account. Use the question mark symbol to assist with the configuration settings. When creating a custom list, multiple actions can be set to occur.
Managing Phone Accounts NetVanta 7100 Administrator’s Guide Table 3. Call Coverage Tab Options Settings Descriptions and Options Use Call Coverage List Copies the selected global call coverage list for this specific extension. Customizations made to this copy (using the Customize button) do not affect the original global list. Allows a customized list of actions to be defined for incoming calls on the user’s phone. Indicate the number of rings (to initially occur) under the # of Rings column.
NetVanta 7100 Administrator’s Guide Managing Phone Accounts Extension Operator NetVanta 7100 Voicemail Incoming Call If no answer, Rings Extension Rings Operator call goes 4 Times Extension to voicemail. Figure 14. Call Coverage Example - Operator Coverage Deleting a Phone User Account Users accounts can be deleted quickly using the following procedure: 1. Navigate to the Voice > Stations > User Accounts menu shown in Figure 15. Scroll to the bottom of the menu to the Modify/Delete User section.
Managing Phone Accounts NetVanta 7100 Administrator’s Guide Setting and Changing Passwords There are multiple passwords associated with the user accounts. This section describes how to set the SIP authorization password. This password authenticates a SIP station if SIP INVITE or registration authentication is enabled. For details on setting or changing the user voicemail passwords, refer to Resetting Voicemail PIN on page 44. To set the SIP Auth Password, perform the following steps: 1.
NetVanta 7100 Administrator’s Guide 3. Modifying Existing Phones MODIFYING EXISTING PHONES This section covers topics related to modifying existing phones: • • Customizing Phones and User Preferences on page 32 Replacing an Existing Phone on page 40 While navigating through the menus you will notice (context-sensitive help question mark) symbols that indicate additional information is available. Place your cursor over the symbol to view the additional information.
Modifying Existing Phones NetVanta 7100 Administrator’s Guide Customizing Phones and User Preferences There are many settings available for customizing individual phones.
NetVanta 7100 Administrator’s Guide Modifying Existing Phones Contact Directory The contact directory is a local directory of contacts and is modified from the phone interface. Users can add, delete, edit, dial, or search for any contact in this list with just a few key strokes. The following instructions are provided for the ADTRAN/Polycom phones. This information is also available for the ADTRAN IP 700 Series phones.
Modifying Existing Phones NetVanta 7100 Administrator’s Guide Speed Dial Pre-assigned phone numbers can be associated with line keys for rapid automated dialing. When a new entry is added to the contact directory, it is automatically assigned the next available line key. The speed dial number appears next to the line key in the phone display. The following instructions are provided for creating speed dial entries from the phone interface of the ADTRAN/Polycom phones.
NetVanta 7100 Administrator’s Guide Modifying Existing Phones Line Keys Additional line keys can be added to the phones, and additional extensions can be added to a line key using the GUI menus from the NetVanta 7100. For instructions on accessing the GUI menus, refer to Accessing and Navigating the System Menus on page 11. 1. Navigate to the Voice > Stations > IP Phone Configs screen. 2. From the Phone Configurations tab, select the MAC address associated with the existing user.
Modifying Existing Phones NetVanta 7100 Administrator’s Guide 3. Choose the number of line keys you would like available on this line (primary extension). Select Add Secondary Line to configure the secondary line. Select the number of line keys that this line should consume. This will be the number of simultaneous calls that can exist for this line. Note that the maximum number of line keys depends upon the phone model. Select Add Secondary Line. Figure 18.
NetVanta 7100 Administrator’s Guide Modifying Existing Phones 4. Enter secondary line information (see Figure 19). Figure 19. Secondary Line Configuration Table 4. Secondary Line Information Settings Descriptions and Options New Enter new extension number. Create new user account Check the box to create a new user account. Existing Select an existing user account from the drop-down list. Display Name Enter the user’s name. Line Label Enter new extension number.
Modifying Existing Phones NetVanta 7100 Administrator’s Guide mapped, you can add other speed dial type entries below them by typing in the first available row's Label and Contact fields. Once you enter values, the next row will become available for data entry. 1. Navigate to the Voice > Stations > IP Phone Configs menu. 2. From the Phone Configurations tab, select the MAC address associated with the existing user. 3. Select the Button Map tab. Select the next available field to enter a new line key.
NetVanta 7100 Administrator’s Guide Modifying Existing Phones Figure 21. ADTRAN/Polycom SoundPoint IP 601 Phone with One Expansion Module Figure 22. ADTRAN/Polycom SoundPoint IP 601 Phone with Three Expansion Modules To add speed dial entries, refer to the sections Contact Directory on page 33 and Speed Dial on page 34 in this guide. To add busy lamp field status, refer to Display Status Group (Busy Lamp Field) on page 38.
Modifying Existing Phones NetVanta 7100 Administrator’s Guide Replacing an Existing Phone Occasionally a phone may fail and need to be replaced for an existing user in the NetVanta 7100 system. Use the following steps to associate a new phone’s MAC address with an existing user: 1. Navigate to the Voice > Stations > User Accounts menu. 2. Select the Last Name of the user (phone) account you would like to edit (shown in Figure 8 on page 22). 3.
NetVanta 7100 Administrator’s Guide Modifying Existing Phones 5. Confirm that the phone model is correct. 6. Select Apply to apply changes and return to the Edit User menu. 7. Scroll to the bottom of the Edit User menu and select Apply. 8. Select OK to accept the prompt and reboot the new phone so it will download the configuration from the NetVanta 7100. (If the phone will be rebooted at a later time, refer to the steps provided in Rebooting a Phone on page 41.
Modifying Existing Phones 42 NetVanta 7100 Administrator’s Guide Copyright © 2008 ADTRAN, Inc.
NetVanta 7100 Administrator’s Guide 4. Configuring Voicemail CONFIGURING VOICEMAIL This section covers important voicemail topics: • • • • Resetting Voicemail PIN on page 44 Enabling Email Notification of Voicemail Messages on page 47 Updating Voicemail Permission (Class of Service) on page 52 Reviewing Voicemail Storage Limits on page 54 While navigating through the menus you will notice (context-sensitive help question mark) symbols that indicate additional information is available.
Configuring Voicemail NetVanta 7100 Administrator’s Guide Resetting Voicemail PIN The Voicemail PIN is the parameter used to set individual passwords that users must enter to access their voicemail. To recover a lost or forgotten password, the Voicemail PIN must be reset. Follow the instructions below to reset a voicemail password. The default password is 1234. The voicemail PIN allows the user to log into the Personal Account Manager website for personal user settings. 1.
NetVanta 7100 Administrator’s Guide Configuring Voicemail 3. Scroll down and select the VM Settings tab. Select the VM Settings tab. Figure 27. VM Settings Tab 61200796L1-31B Copyright © 2008 ADTRAN, Inc.
Configuring Voicemail NetVanta 7100 Administrator’s Guide 4. Select the password inside the Voicemail PIN field and replace it with a new password. Replace the old password with a new one. Figure 28. Set a Voicemail PIN The PIN must consist of four numerical digits. 5. Select Apply to accept the new setting. 46 Copyright © 2008 ADTRAN, Inc.
NetVanta 7100 Administrator’s Guide Configuring Voicemail Enabling Email Notification of Voicemail Messages Configuring voicemail notification consists of selecting the time of day and the method the system uses to notify users when they receive a new voicemail message. When this feature is configured, the system sends an email alert to the specified email address. To allow email notification, the system administrator must first configure the outgoing mail server settings. 1.
Configuring Voicemail NetVanta 7100 Administrator’s Guide 5. From the VM Settings tab, scroll down to the bottom left and select the Add Range button. Select to add a notification schedule range. Figure 29. Edit User Menu VM Settings Tab 48 Copyright © 2008 ADTRAN, Inc.
NetVanta 7100 Administrator’s Guide Configuring Voicemail 6. The Add Notification Schedule Range menu appears. Enter the beginning and ending times for the voicemail notification range. A range is the period of time during the week that will have the same notification type. The schedule range added here will appear in the VM Notification Schedule graph (as shown in Figure 31). Figure 30. Add Notification Schedule Range Menu 7.
Configuring Voicemail NetVanta 7100 Administrator’s Guide 8. To configure an email address that is not set, select the email type under Notify Action to be automatically routed to the email fields on the User Config tab. Select to set or edit the email address. Figure 31. Set or Edit a Notification Email Address 50 Copyright © 2008 ADTRAN, Inc.
NetVanta 7100 Administrator’s Guide Configuring Voicemail 9. On the User Config tab, set or edit the notification email addresses. Select Apply after making any changes. Enter or edit the Primary and Secondary Email Notification addresses. Figure 32. User Config Tab Menu 10. Select Apply to accept the new setting. 11. Select Save at the top right of the current menu. A dialog box appears if the save is successful. Select OK to close the box and return to the previous menu.
Configuring Voicemail NetVanta 7100 Administrator’s Guide Updating Voicemail Permission (Class of Service) Voicemail storage limits for individual users are defined and modified within the assigned Voicemail menus. Follow the steps below to adjust user’s voicemail permissions (such as the lengths of recorded greetings and messages, and the amount of time messages are allowed to remain in storage). Classes of Service 1.
NetVanta 7100 Administrator’s Guide Configuring Voicemail 3. Enter the new CoS settings. Review the right side of the menu for explanations of each setting. Changes made to the existing CoS only apply to users assigned to the selected voicemail CoS. Figure 34. Modify Voicemail Class of Service Menu Table 5. Voicemail Class of Service Options Settings Descriptions and Options CoS Name Assigns a name (30 characters maximum) to the voicemail CoS.
Configuring Voicemail NetVanta 7100 Administrator’s Guide Reviewing Voicemail Storage Limits Voicemail statistics and capacity settings can be displayed in real time. The Voicemail Status menu displays all extensions in the system and their status. To modify the voicemail storage capacity, select the underlined VM COS to access the menu settings. Refer to Updating Voicemail Permission (Class of Service) on page 52. 1.
NetVanta 7100 Administrator’s Guide 5.
Configuring the System NetVanta 7100 Administrator’s Guide Setting the System Time and Date Configurable menu items such as System Time and System Date are indicated by underlined text. Select these items to make changes or updates to the system’s configuration. The items in black text are read-only status fields and cannot be configured through this menu. You can also enter a time zone and the address of a server for network time synchronization on this menu. 1.
NetVanta 7100 Administrator’s Guide 3. Configuring the System From the SNTP Configuration menu, set the current time and date. Figure 37. SNTP Configuration Menu Table 7. SNTP Configuration Menu Options Settings Descriptions and Options Time Server Enables or disables the SNTP time server. Time Specifies the system time (hh:mm AM/PM). Date Specifies the system current date (month/day/year). Auto-Correct DST Enables or disables automatic daylight savings time adjustment.
Configuring the System NetVanta 7100 Administrator’s Guide Creating a New Auto Attendant An auto attendant is an automated call handling menu structured with audio prompts to direct callers through the available menu options (or digit actions). The auto attendant must have an introductory greeting that describes the digit actions, such as “For Sales, press 2.” It is best to map out the auto attendant digit actions prior to setup. See Figure 50 on page 68 for a diagram of auto attendant structure.
NetVanta 7100 Administrator’s Guide Configuring the System 2. Under Menu Prompt Info, select the New button to access the Add New Audio Prompt menu and create a new menu prompt greeting. Select New to create a new Menu Prompt. Define the Digit Actions to correspond to the menu prompts. Figure 39. Create Auto Attendant Menu Prompts 61200796L1-31B Copyright © 2008 ADTRAN, Inc.
Configuring the System NetVanta 7100 Administrator’s Guide 3. From the Add New Audio Prompt menu, enter the script for recording a new menu prompt in the Prompt Text box. 4. Select the Save and Record button. The system calls the extension specified in the Extension To Call field. Record the audio prompt using the Prompt Text as a script. Figure 40. Add New Audio Prompt Menu Table 8.
NetVanta 7100 Administrator’s Guide Configuring the System 5. After recording the new Menu Prompt, you must define the digit actions on the Digit Actions tab. Select the first digit to define. Define at least one Digit Action. In the example below, we will configure digit 1 to Dial By Extension: Create a new Intro Prompt. The following sentence is an example prompt: Enter the four-digit extension of the person you wish to call, or stay on the line for operator assistance.
Configuring the System NetVanta 7100 Administrator’s Guide Modifying Auto Attendant Greetings Auto attendant greetings are recorded voice greetings or prompts that direct users through the menus of the phone answering system. See Figure 50 on page 68 for an example diagram of the auto attendant structure. Modifying an auto attendant may require assistance from your system administrator. Also refer to Creating a New Auto Attendant on page 58. 1. Navigate to the Voice > Applications > Auto Attendants menu.
NetVanta 7100 Administrator’s Guide Configuring the System 3. Select the New button under Menu Prompt Info to access the Add New Audio Prompt menu and modify a menu prompt greeting. (Check with the system administrator before re-recording the main system directory auto attendant greeting. It is a good idea to have a backup file or a written script of the original greeting.) Select New to record a new greeting. Figure 43. Modify an Existing Menu Prompt 61200796L1-31B Copyright © 2008 ADTRAN, Inc.
Configuring the System NetVanta 7100 Administrator’s Guide 4. From the Add New Audio Prompt menu, enter the new script for an existing menu prompt in the Prompt Text box. See Table 8 on page 60 for option descriptions. Figure 44. Modify an Existing Audio Prompt 5. Select the Save and Record button. The system calls the extension specified in the Extension To Call field. Record the audio prompt using the Prompt Text as a script. 6. Select Apply to accept the new setting. 7.
NetVanta 7100 Administrator’s Guide Configuring the System Dial By Name Directory A directory entry is created and stored for every voice user on the system (system directory), based on the first and last name in the user configuration. These entries are available to the dial by name (DBN) directory. Adding new DBN directories allows creating aliases for members of the specific DBN directory. 1. Navigate to Voice > Applications > Dial-By-Name Dirs.
Configuring the System NetVanta 7100 Administrator’s Guide 3. Select the members of the new DBN directory using the check boxes and select Apply. The shift key can be used to select a range of members. Select DBN directory members using the check boxes. Figure 47. Add Directory Member Entry Menu 4. Optional. Add an alias for specified directory member(s) by selecting the member(s) and then Add Aliases. Aliases are helpful when a member is known by several names.
NetVanta 7100 Administrator’s Guide Configuring the System Figure 49. Add New Directory Alias Entry Menu 61200796L1-31B Copyright © 2008 ADTRAN, Inc.
Configuring the System NetVanta 7100 Administrator’s Guide Adding Users to Ring Groups A ring group defines a group of user accounts that can be called in a coordinated way with a single extension. The incoming caller ID from a group member denotes a group call using a GRP prefix. Members can log in when they want to receive calls to the group and log out when they do not want to receive group calls. Ring group’s extensions must be unique and cannot begin with a 0 or a 9.
NetVanta 7100 Administrator’s Guide Configuring the System 1. To add new users to a ring group, navigate to Voice > Stations > Ring Groups. In the Modify/ Delete Ring Group section, select the ring group Extension indicated by the blue underlined text to access the Edit Ring Group menu. Select the ring group Extension. Figure 51. Ring Groups Menu Table 9.
Configuring the System NetVanta 7100 Administrator’s Guide 2. On the Edit Ring Group menu, scroll down to the bottom and select Add Members to access the list of available users to add to the ring group. Select Add Members. Figure 52. Edit Ring Group Menu 70 Copyright © 2008 ADTRAN, Inc.
NetVanta 7100 Administrator’s Guide Configuring the System 3. Select users to add to this ring group using the check box to the left of the user entry. Select Add Selected Users to update this ring group and return to the Edit Ring Group menu. Select new members using the check boxes. Figure 53. Add Members to Ring Group Menu 4. On the Edit Ring Group menu, select Apply to accept the new setting. 5. Select Save at the top right of the current menu. A dialog box appears if the save is successful.
Configuring the System NetVanta 7100 Administrator’s Guide Adding Users to the Operator Group The operator group is a special ring group that rings its members when 0 is dialed. Members can log in when they want to receive operator calls and log out when they do not want to receive those calls. Internal extensions will receive a priority ring cadence when called from members of the operator group. 1. Navigate to the Voice > Stations > Operator Group menu.
NetVanta 7100 Administrator’s Guide Configuring the System 2. Select users to add to this operator group by using the check box to the left of the user entry. Select Add Selected Users to update this operator group and return to the Configure Operator Group menu. Select new members using the check boxes. Figure 55. Add Members to Operator Group Menu 3. Select Apply to accept the new setting. 4. Select Save at the top right of the current menu. A dialog box appears if the save is successful.
Configuring the System NetVanta 7100 Administrator’s Guide Adding a System Speed Dial Number System speed dial is a feature (typically managed by the system administrator) that allows all users on the system to use a Speed Dial ID number to quickly reach a specific extension. When a new entry is added to the System Speed Dial Entries, it is automatically assigned the next available Speed Dial ID. However, the Speed Dial ID can be customized.
NetVanta 7100 Administrator’s Guide Configuring the System Setting Up Status Groups Status groups are used to allow ADTRAN/Polycom IP phones to monitor the current status of other users, park zones, system modes, or mailboxes. Configuring status groups creates the busy lamp field (BLF) and direct station select (DSS) settings on user phones. Refer to Display Status Group (Busy Lamp Field) on page 38 to optionally select a status group to display on the phone.
Configuring the System 76 NetVanta 7100 Administrator’s Guide Copyright © 2008 ADTRAN, Inc.
NetVanta 7100 Administrator’s Guide 6. Maintaining and Troubleshooting MAINTAINING AND TROUBLESHOOTING This section covers important maintenance and troubleshooting topics: • • • • Saving Configuration Changes on page 78 Troubleshooting Voice Trunks on page 79 Troubleshooting Classes of Service on page 82 Troubleshooting Phones on page 84 While navigating the system menus you will notice (context-sensitive help question mark) symbols that indicate additional information is available.
Maintaining and Troubleshooting NetVanta 7100 Administrator’s Guide Saving Configuration Changes Saving the running configuration to startup configuration stores the updated configuration files to NVRAM. Configuration files can be downloaded from the NetVanta 7100, as well as reloaded into the NetVanta 7100. In addition to following the steps, you can quickly save your configuration at any time by selecting the Save button at the top right of your current menu. 1.
NetVanta 7100 Administrator’s Guide Maintaining and Troubleshooting Troubleshooting Voice Trunks Voice trunks are the telephone lines delivered to the carrier in digital or analog format (e.g., T1 or trunk FXO lines). Trunk lines connect the NetVanta 7100 to the outside telephone network. The incoming lines are linked to physical interfaces on the system. These interfaces control which resources are used for outbound calls.
Maintaining and Troubleshooting NetVanta 7100 Administrator’s Guide Review the Trunk Group Configuration Trunk groups control resources used for outbound calls. Call templates must be assigned to the trunk group to tell the system what type of dialed external numbers to permit out the system. Call templates can also deny certain calls out of the system, such as international and 900 numbers. 1.
NetVanta 7100 Administrator’s Guide Maintaining and Troubleshooting 2. Review the selected call templates under Outbound Call Templates. If you are not able to make a certain type of call (external local, long distance, etc.), make sure that call type is selected. Select Apply to apply the settings. If you are still unable to place calls, contact your NetVanta 7100 system administrator. Figure 62. Edit Trunk Group Menu 61200796L1-31B Copyright © 2008 ADTRAN, Inc.
Maintaining and Troubleshooting NetVanta 7100 Administrator’s Guide Troubleshooting Classes of Service A class of service (CoS) defines a set of user permissions. Each user is assigned to a defined CoS, which determines the call types and call actions (such as conferencing, overhead paging, etc.) they are allowed to perform from their phone. If a user or a group of users is not able to execute certain call types and/or call actions, examine the CoS setting. 1.
NetVanta 7100 Administrator’s Guide Maintaining and Troubleshooting 2. The Modify Class of Service menu appears. Verify that the desired call types and call actions have been selected. Select or deselect the options according to your needs. This is a global setting, and changes will affect all users assigned to the CoS. Handsfree auto-answer is a call action feature available to SIP users.
Maintaining and Troubleshooting NetVanta 7100 Administrator’s Guide Troubleshooting Phones If a phone is not functioning properly, follow the steps below to check the status of the connection. Refer to Modifying Existing Phones on page 31 and Customizing Phones and User Preferences on page 32 for configuration assistance. 1. Check the line keys for the phone’s extension to see if it is currently registered with the NetVanta 7100. If the extension does not appear on the line key, proceed to the next step.
NetVanta 7100 Administrator’s Guide APPENDIX A. Special PREfix (SPRE) Codes SPECIAL PREFIX (SPRE) CODES Special PREfix (SPRE) codes are dialed in order to access features of the system from either an analog phone or an ADTRAN/Polycom IP phones. Table 12 provides a list of the SPRE codes for reference. This list is also available through the GUI by navigating to Voice > Reports > SPRE Command List. Table 12.
Special PREfix (SPRE) Codes NetVanta 7100 Administrator’s Guide Table 12.
