972_00_1ATT BOOK 12/4/01 1:36 PM Page ii USER’S MANUAL Part 2 Caller ID Telephone 972 DRAFT 12/4/01 Please also read Part 1 — Important Product Information AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones.
972_00_1ATT BOOK 12/4/01 1:36 PM Page iii © 2001 Advanced American Telephones. All rights reserved. Printed in China.
972_00_1ATT BOOK 12/4/01 1:36 PM Page v CONTENTS BEFORE YOU BEGIN ...................1 TELEPHONE MEMORY ...............17 About Softkeys .....................................1 About Home and Local Area Codes......2 About Caller Identification ...................3 Headset Jack .........................................3 Data Port...............................................3 One-Touch Dialing..............................17 Two-Touch Dialing .............................17 Storing Numbers in Memory..
972_00_1ATT BOOK 12/4/01 1:36 PM Page 1 BEFORE YOU BEGIN About Softkeys This telephone has been designed with your convenience in mind, offering you many features which you can access using the four “softkeys.” Softkeys PHONE VOICE MSG Select options area to change. CALL ID Softkeys Indicate additional options Scroll through commands By pressing the softkey next to the operation indicated on the display screen, you select that operation. Softkey prompts are always underlined on the display.
972_00_1ATT BOOK 12/4/01 1:36 PM Page 2 BEFORE YOU BEGIN About Home Area Code and Local Area Codes Always program your Home Area Code, and, if you need them, up to four Local Area Codes. (See “Program Home Area Code”on page 7 for information about the Home Area Code). Programming these area codes changes how numbers are displayed in the call history, and allows for correct operation of the Display Dial feature.
972_00_1ATT BOOK 12/4/01 1:36 PM Page 3 BEFORE YOU BEGIN About Caller Identification (Caller ID) This unit keeps a record of the names and numbers of the last 99 calls, whether you answer the phone or not.
972_00_1ATT BOOK 12/4/01 1:36 PM Page 4 INSTALLATION Battery Installation Before using the telephone, install a 9V battery (not included). In case of a power failure, you will be able to use the phone normally if a fresh 9V battery is installed, but Caller ID information will not be displayed. This phone has a Memory Loss protection feature and will store your caller ID information, memory and programmed settings until power is restored.
972_00_1ATT BOOK 12/4/01 1:36 PM Page 5 INSTALLATION Table/Desk Installation Note: Be sure to follow the steps below in order. Do not plug the phone into electrical power until all the cords are properly connected to the phone. 1 2 3 The base. Turn the base so the larger end is toward the top of the telephone. Attach the base by inserting the tabs into the slots. Push down on the large end of the base to lock it into place. Connect the line cord(s) to the telephone.
72_00_1ATT BOOK 12/4/01 1:37 PM Page 6 INSTALLATION • If you have two separate jacks, plug the free end of the cord with the blue plugs into the modular wall jack for Line 1. Plug the free end of the cord with the clear plugs into the modular wall jack for Line 2. Make sure the cords snap firmly into place.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 7 INSTALLATION 9 Program Home Area Code. You must program your area code so your phone can properly recognize and dial calls.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 8 INSTALLATION Wall Installation Note: Be sure to follow the steps below in order. Do not plug the phone into electrical power until all the cords are properly connected to the phone. 1 Connect the line cord(s) to the telephone. • If you have a two-line jack, use only the line cord with the clear modular plugs on each end. Plug one end into the jack labeled L1 OR L1/2 on the back of the telephone. • If you have two separate jacks, use both line cords.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 9 INSTALLATION 5 6 7 8 9 Connect the power cord to the phone. Fit the power cord behind the strain relief tab. Then plug the smaller end of the power cord into the jack labeled POWER at the back of the system. Connect the line cord(s) to your modular jack(s) and mount the phone onto the wall. • If you have a two-line jack, plug the free end of the line cord into the modular wall jack. Make sure the cord snaps firmly into place.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 10 PROGRAMMING OPTIONS See the following list of options which are programmable for this product: Select for phone options Select for Caller ID options PHONE VOICE MSG Select options area to change.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 11 PROGRAMMING OPTIONS Voice Message Options Voice mail signals are sent in two different ways (FSK or Stutter). This phone automatically detects and uses the method used by your voice mail service. (Your service provider can give you more information about your service.) If you move or change service providers, you may need to use the RESET or RESET & LOCK softkeys as described below to avoid missing messages.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 12 PROGRAMMING OPTIONS Caller ID Options You can customize how the Caller ID features of this phone work. Select DONE or select OK until the screen displays the option you want to customize. Options are described below in the order they appear in the phones menu.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 13 TELEPHONE OPERATION Change Time and/or Date Use the softkeys next to the displayed time or date to access the time or date entry screens. Make a Call Press a LINE button and lift the handset — OR — Press K — OR — Press h, then dial the call. Answer a Call Press a LINE button and lift the handset — OR — Press K — OR — Press h. End a Call Hang up — OR — Press K (if on Speakerphone call) — OR — Press h(if on headset call).
972_00_1ATT BOOK 12/4/01 1:37 PM Page 14 TELEPHONE OPERATION Flash Press F instead of pressing the switchhook to activate services such as Call Waiting or 3-Way Calling. You may have to press other buttons before or after F as explained in the custom calling instructions provided by your local telephone company. Light is on when MUTE is active. Mute Press to prevent the other party from hearing you. Press again to return to conversation.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 15 TELEPHONE OPERATION Automatic Line Selection Automatic Line Selection is preset to be active. This means the system is preset to select a line for you when you lift the handset or press S. The system will automatically select a ringing line before an idle line, and an idle line before the primary line. If both lines are idle or ringing, the primary line is selected.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 16 TELEPHONE OPERATION Conference Calls You can use both lines at the same time to set up a three-way conference call. 1 Make or answer a call and press H. 2 Establish a call on the other line. 3 Press C. 4 Hang up to end a conference call. If one caller hangs up during a conference call, you might hear a dial tone. Press the LINE button of the remaining call to disconnect the other line and eliminate the dial tone.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 17 TELEPHONE MEMORY Directory Card Remove the plastic cover and the directory card. Write your telephone numbers in the spaces provided, and write the telephone numbers (or names) that you want to store in each memory location. Replace the card and plastic cover in the space provided. One-Touch Dialing The 9 white spaces on the directory card are one-touch memory locations. You can dial one of these numbers by pressing the memory button next to the number.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 18 TELEPHONE MEMORY Dialing Memory Numbers 1 2 Lift the handset — OR — Press K — OR — Press h and listen for dial tone. Press and release a one-touch memory location — OR — Press and release W then a two-touch memory location. The system dials the number automatically and the number is displayed on the screen. Erasing Memory Numbers To remove a number from memory, enter another number in the same location.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 19 TELEPHONE MEMORY Storing Numbers from Call History in Memory While reviewing Caller ID information, you can store information from Caller ID call history in telephone memory. 1 2 3 4 Use + or - to scroll through the call history. Press O to see choices of how the number can be dialed. For example, 555-1212 1-555-1212 1-908-555-1212 The flashing number is the currently selected format. Use + or to select another format.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 20 CALLER ID OPERATION Time and date (set automatically with first incoming call) Dial a number stored in call history when displayed on screen Blinking: new message(s) waiting in voice mail service, On steadily: unreviewed calls in history Review Call History To review latest calls: 1 Press CALL LIST - to review calls for both lines, — OR — Press L or l, then press CALL LIST - to see only calls for the selected line.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 21 CALLER ID OPERATION Time call was received Date call was received Caller’s name Indicates unreviewed call information Caller’s telephone number Indicates repeat call Position of call in call history Indicates line on which call was received Setting Display Screen Options You can customize how the Caller ID features of this product work. See “Caller ID Options” on page 12 for instructions.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 22 CALLER ID OPERATION Message Waiting and NEW CALL Lights There is a NEW CALL light for each line. The NEW CALL light will stay on steadily when you have new calls in the call log. The light will turn off after you have reviewed all new calls. If you subscribe to a telephone company voice mail service, this light flashes if you have unretrieved messages waiting. At times, the system will occasionally receive a false signal and the NEW CALL light will flash.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 23 CALLER ID OPERATION Call History This telephone assigns each incoming call a number from 1 to 99. The most recent call will have the highest number. For example, if two calls have been received, call number 2 is the most recent. When the memory is full, the oldest call information is automatically deleted to make room for the new incoming call information.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 24 CALLER ID OPERATION Display Dial As you review calls in history, you can dial a displayed phone number. If the call information came from the Home Area Code you programmed at installation, the screen displays only the seven-digit number (without an area code). When you use Display Dial, the system dials the seven displayed digits. (See INSTALLATION for instructions to program up to four other Local Area Codes.) 1 Locate the number in call history.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 25 IN CASE OF DIFFICULTY If you have difficulty operating this phone, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 800 222–3111. Please retain your receipt as your proof of purchase. No Dial Tone • • • • Make sure all plugs are connected properly. Inspect the line cord connections at the modular jack and at the telephone. Also inspect the coiled handset cord connection at both ends.
972_00_1ATT BOOK 12/4/01 1:37 PM Page 26 IN CASE OF DIFFICULTY Problems with Line-In-Use Lights Make sure all plugs are connected properly. Inspect the line cord connections at the modular jack and at the telephone. Also inspect the coiled handset cord connections at both ends. NEW CALL Light Flashes Make sure you have reviewed all of the new calls in call history.
