Quick Start Guide

Limited Warranty
Manufacturer’s Warranty Coverage.
Keefe Group, LLC (“Keefe”) warrants to the original end-user purchaser, that the SCORE Secure Device,
excluding content and/or software supplied with or on it, will be free from defects in material and
workmanship under normal use for a period of ninety (90) days from the date the SCORE Secure Device is
delivered to you.
Keefe’s liability under this warranty, and your exclusive remedy, is limited (at Keefe’s discretion) to either
replacing or repairing the SCORE Secure Device; provided, however, if Keefe is unable to repair or replace
your SCORE Secure Device, Keefe will refund the purchase price paid by you. If Keefe elects to replace your
SCORE Secure Device, Keefe may provide you with an equivalent refurbished product. All the aforementioned
remedies are subject to you complying with the process defined in the section “Warranty Process”.
Replacement and spare parts may be reconditioned, at Keefe’s discretion, and all parts removed from your
SCORE Secure Device during repair shall become the property of Keefe.
Warranty Process.
If the SCORE Secure Device is covered by this Limited Warranty and you desire to file a claim –
1) Complete and sign the Warranty Request Card, providing a detailed description of the problem, and
confirming that the device was purchased within the last ninety (90) days.
2) Get a Returns Authorization Number from Keefe.
3) Include proof of purchase, and the player.
4) Pay all costs to ship the player to Keefe and Keefe will pay to have the player shipped back to you.
Mailing to return addresses outside of the United States is not supported by Keefe.
5) Ensure return address provided is accurate and acceptable to USPS. Invalid addresses or players
returned as undeliverable will be disposed of after sixty (60) days.
Requests that fail to meet all aforementioned requirements will be returned unprocessed to Return
Address provided. Warranty requests can only be mailed to:
Keefe Group, LLC – Reset Service
10880 Lin Page Place
Saint Louis, MO 63132
Keefe will not be responsible for delays or unprocessed claims resulting from purchaser’s failure to
provide any or all of the necessary information.
Warranty Exclusions and Limitations.
Keefe will not be liable for damage caused by improper use (including use in combination with products not
manufactured or developed by Keefe for use with the SCORE Secure Device and use not in accordance with
the instructions), or by misuse, neglect, improper installation, repair by someone not authorized by Keefe,
alteration, natural disaster, modification, accident, water damage or damage to any of the following: screen,
headphone port, power port and/or USB port. The SCORE Secure Device must not be used in applications
where failure could threaten injury or life, such as life support systems.