Owner's Manual

13
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LIMITED WARRANTY AND CUSTOMER SERVICE
LIMITED WARRANTY COVERS
Advaning warrants all Advaning original products, sold and installed within the contiguous 48 states of the
United States, to be free of defects of materials and workmanship. This warranty only applies to the original
owner or purchaser of the product and is only effective on a basis for twelve (12) months or one (1) years from
the date of purchase. Any defects or issues presented to Advaning within the warranty period will be handled
by Advaning Customer Service within a reasonable time.
Entire awning framework, including polycarbonate sheet and brackets are covered under the limited warranty.
Should the purchaser notify Advaning within the twelve (12) months or one (1) year period from the date of
the original purchase, defective component will be replaced in full or repaired by Advaning at no charge.
Powder coated nishes and painted nishes are excluded and are NOT covered under this limited warranty.
ANY MODIFICATIONS OR ALTERATIONS TO THE PRODUCT WILL VOID THIS WARRANTY.
ADVANING, INCLUDING ITS SUBSIDIARIES AND AFFILIATES SHALL NOT BE RESPONSIBLE IN ANY MANNER
WHATSOEVER FOR INJURY, DEATH OR DAMAGE TO PROPERTY AS A RESULT OF THE INTENTIONAL OR
ACCIDENTAL MISUSED FOR PURPOSES FOR WHICH THE PRODUCT WAS NOT DESIGNED FOR.
WARRANTY LIMITATION AND EXCLUSION
The warranty will be in effect once the awning is fully paid for.
Advaning is not responsible for damages due to faulty modications, installation, or re-installation.
Advaning assumes no liability for damage to the structure to which the awning is attached, or to the property
located underneath the awning. This limited warranty does not cover damage from ice, snow, hail, high winds,
vandalism, neglect, improper use, or any natural disasters. This limited warranty does not cover degradation
due to salt corrosion, oxidation, and chipping or peeling of the paint.
Problems and Warranty Claims
If you experience a problem with your Advaning product, please contact Advaning Customer Service over the
phone Monday through Friday 8:00AM – 4:00PM Pacic Standard Time at 1-855-574-0158 or email us at
service@advaning. com.
• Prior to contacting Advaning via phone or email for warranty claims, please have your model name/
number, serial/lot number, original proof of purchase, and a description of difculty experience ready for
our Customer Service team. Most issues can be resolved over the telephone by our trained Customer
Service representatives. If any issues arise that cannot be solved over the phone or email, Advaning will
issue a Return Merchandise Authorization (“RMA”) number, and arrange replacement parts for you.
For more information on returning a RMA product, please see Advaning Return Policy or contact Advaning
Customer Service Department at [phone].
• All Work will be carried out by Advaning or its authorized agents and will not extend the warranty
coverage period beyond the twelve (12) months from the original date of purchase. Any work done by a
third party or non-authorized Advaning agent will void this warranty.
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESSED OR
IMPLIED. NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
ARE GIVEN, ANY AND ALL LIABILITY FOR BREACH OF ANY IMPLIED WARRANTY OR WARRANTY CREATED
BY LAW IS DISCLAIMED.