User manual

The documentation and the software included with this product are copyrighted 2012 by

Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd. reserves the right to make

improvements in the products described in this manual at any time without notice. No part of

this manual may be reproduced, copied, translated or transmitted in any form or by any means

without the prior written permission of Advantech Co., Ltd. Information provided in this manual

is intended to be accurate and reliable. However, Advantech Co., Ltd. assumes no

responsibility for its use, nor for any infringements of the rights of third parties, which may

from its use.

Acknowledgements

ATCA and AMC are trademarked by PCI Industrial Computer Manufacturers Group whilst

QPI and C600-B are trademarked by the Intel Corp. All other product names or trademarks are

properties of their respective owners.

Product Warranty (2 years)

Advantech warrants to you, the original purchaser, that each of its products will be free from

defects in materials and workmanship for two years from the date of purchase.

This warranty does not apply to any products which have been repaired or altered by persons

other than repair personnel authorized by Advantech, or which have been subject to misuse,

abuse, accident or improper installation. Advantech assumes no liability under the terms of this

warranty as a consequence of such events.

Because of Advantech’s high quality-control standards and rigorous testing, most of our

customers never need to use our repair service. If an Advantech product is defective, it will be

repaired or replaced at no charge during the warranty period. For out-of-warranty repairs, you

will be billed according to the cost of replacement materials, service time and freight. Please

consult your dealer for more details.

If you think you have a defective product, follow these steps:

1. Collect all the information about the problem encountered, for example, Advantech

products used, other hardware and software used, etc. Note anything abnormal and list

any onscreen messages you get when the problem occurs.

2. Call your dealer and describe the problem. Please have your manual, product, and any

helpful information readily available.

3. If your product is diagnosed as defective, obtain an RMA (return merchandise

number from your dealer. This allows us to process your return more quickly.

4. Carefully pack the defective product, a fully-completed Repair and Replacement Order

Card and a photocopy proof of purchase date (such as your sales receipt) in a shippable

container. A product returned without proof of the purchase date is not eligible for warranty

service.

5. Write the RMA number visibly on the outside of the package and ship it prepaid to your

dealer.