User manual

Product Warranty
Advantech warrants to you, the original purchaser, that each of its products
will be free
from defects in materials and workmanship for one year from the
date
of purchase.
This warranty does not apply to any products that have been repaired or altered
by persons other than repair personnel authorized by Advantech, or which have
been subject to misuse, abuse,
accident or improper installation. Advantech
assumes no liability under the terms
of this warranty as a consequence of such
events.
Because of Advantech high quality-control standards and rigorous testing,
most
of our customers never need to use our repair service. If an Advantech
product
is defective, it will be repaired or replaced at no charge during the
warranty period.
For out-of-warranty repairs, you will be billed according to
the cost of replacement materials, service time and freight. Please consult your
dealer for more details. If you think you have a defective product, follow these
steps:
Step 1. Collect all the information about the problem encountered. (For
example, CPU speed,
Advantech products used, other hardware and
software used,
etc.) Note anything abnormal and list any on- screen
messages you get when the problem occurs.
Step 2. Call your dealer and describe the problem. Please have your man- ual,
product, and any helpful information readily available.
Step 3. If your product is diagnosed as defective, obtain an RMA (return
merchandize
authorization) number from your dealer. This allows us
to process
your return more quickly.
Step 4. Carefully pack the defective product, a fully completed Repair and
Replacement Order Card and
a photocopy proof of purchase date (such
as your sales
receipt) in a shippable container. A product returned
without proof of the purchase date is not eligible for warranty service.
Step 5. Write the RMA number visibly on the outside of the package and ship it
prepaid to your dealer.
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