Adyen Email Manual Version 1.02 Adyen B.V.
Table of Contents Introduction............................................................................................................................................................. 3 Audience............................................................................................................................................................ 3 Changelog..................................................................................................................................................
Introduction Introduction email is a very important means of communication that can be used effectively in the shopping selection, ordering, payment and after-sales processes. This manual focuses on the way email can be used to make payment processing easier.
The “Pay by Email” Option 1 The “Pay by Email” Option Adyen offers the possibility to include a “Pay by Email” option on the payment page. This is an option that allows the shopper to enter their email address and have the complete payment page delivered to their email inbox for later action. Example 1: One-Page Payment Showing Pay By Email In our familiar one-page payment screen clicking the “Pay By Email” button prompts for an email and description.
The “Pay by Email” Option Example 2: email Received By Shopper In the email received by the shopper, PAY NOW! Button will send the shopper back to the payment page where they can finish the transaction. There is no need to login or fill the shopping basket again. When to use: ● When you experience a high level of fall-out on the payment page. Adding an email option will enhance conversion.
The “Pay by Email” Option Layout of the email Message The layout of the email message is specified in the skin. Every Adyen payment page can be designed using a skin, which consists of a ZIP file containing a number of files and folders. By uploading one or more skins to our systems you can use multiple brands for payment pages and email messages. For more information about skins see the Skin Creation Manual.
The “Pay by Email” Option File name Description More information inc/pay_by_email.txt Default filename Will be included in the body of the message. inc/pay_by_email_nl.txt Will override default if shopper locale matches 2-character locale (language). See http://en.wikipedia.org/wiki/ISO_639-1 inc/pay_by_email_en_US.txt Will override default/ locale if shopper locale and country matches 5-character combination of language code and country code. See http://en.wikipedia.
Payment Reminder email 2 Payment Reminder email For some (offline) payment methods that require the shopper to perform an action after the payment flow has completed, the shopper is given the option to send themselves a payment detail reminder email. An example is a bank transfer for which the bank details, the amount and the transfer reference are required to complete the payment. If you are not using such a payment method you can ignore this section.
Payment Reminder email The shopper has the option of receiving an email message with these instructions. This is a branded example of such an email message in German: Example 7: German email By default a generic Adyen branded email will be sent. The look of this email can be customised in the skin. The following resource keys are used: pmDetailEmailReminder.sendCopyCheckbox=Send a copy of these details to my email address pmDetailEmailReminder.emailAddress=Email Address pmDetailEmailReminder.
Payment Reminder email Three other files used in the email message are: File name Description inc/bankTransfer_email.txt Can contain HTML markup and will be included at the bottom of the email. This file can be internationalised as, for example, bankTransfer_email_nl.txt. inc/header_detail_email_reminder.t There is a default inline stylesheet/header included with the xt email.
Mail with Direct Payment Instructions 3 Mail with Direct Payment Instructions If you want to communicate to your customers directly with offers you can include a direct link to the payment page in every mail – with descriptions, payment amount, etc. already pre-filled. This means that you can generate payment links without intervention of Adyen, even when sending out thousands of emails to your customers. Imagine that you have an offer for a cooking set as depicted below.
Frequently Asked Questions 4 Frequently Asked Questions 1. Can I receive reports automatically by email? To receive reports by email please implement the desired functionality in your notification listener. Adyen does not offer the ability to send reports by email directly. This has to be implemented by your IT department or integration partner. 2.
Appendix A: Default email Reminder Header Appendix A: Default email Reminder Header
