User manual

What to do if …18
What to do if …
If you are unable to remedy the problem by following the above sugges-
tions, please contact your dealer or the Customer Care Department.
1 Warning! Repairs to the appliance are only to be carried out by qualified service
engineers. Considerable danger to the user may result from improper repairs.
3 If the appliance has been wrongly operated, the visit from the customer service
technician or dealer may not take place free of charge, even during the warranty
period.
Problem Possible cause Remedy
The cooking zone cannot be
switched on or is not operat-
ing
More than 10 seconds have
passed since the appliance was
switched on
Switch the appliance on again.
The child safety device is
switched on
Deactivate child safety device
(See the section “Child safety
device”)
Several sensor fields were
touched at the same time
Only touch one sensor field
Automatic switch off has been
triggered
Remove any objects (pan,
cloths, etc.) that are lying on
the control panel. Switch ap-
pliance on again
The residual heat indicator is
not displaying anything
The cooking zone was only on
for a short time and is there-
fore not hot
If the cooking zone is sup-
posed to be hot, call the Cus-
tomer Service Department.
Power function cannot be
switched on
The Power function function
has already been activated
several times quickly one after
the other
Let cooking surface cool down.
lights up Unsuitable cookware Use suitable cookware
No cookware on the cooking
zone
Put cookware on zone
and number are displayed Electronics fault Disconnect the appliance from
the electrical supply for a few
minutes (Take the fuse out of
the house’s wiring system)
If after switching on again,
is displayed again, call the cus-
tomer service department
It is very hard to adjust the
heat settings
Potential differences Do not touch the pan handle
when setting the heat settings
and do not position over the
control panel.