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12.1 What to do if...
The appliance does not turn on or does not heat up
Possible cause Remedy
The appliance is not connected to an electrical supply
or it is connected incorrectly.
Check if the appliance is correctly connected to the
electrical supply.
The clock is not set. Set the clock, for details refer to Clock functions chap‐
ter, How to set: Clock functions.
The door is not closed correctly. Fully close the door.
The fuse is blown. Make sure the fuse is the cause of the problem. If the
problem recurs, contact a qualified electrician.
The appliance Child Lock is on. Refer to "Menu" chapter, Submenu for: Options.
Components
Description
Remedy
The lamp is burnt out. Replace the lamp, for details refer to "Care and Clean‐
ing" chapter, How to replace: Lamp.
Power cut always stops cleaning. Repeat
cleaning if it's interrupted by power failure.
Problems with Wi-Fi signal
Possible cause
Remedy
Trouble with wireless network signal. Check if your mobile device is connected to the wire‐
less network.
Check your wireless network and router.
Restart the router.
New router installed or router configuration changed. To configure appliance and mobile device again, refer
to "Before first use" chapter, Wireless connection.
The wireless network signal is weak. Move router as close to the appliance as possible.
The wireless signal is disrupted by another microwave
oven placed near the appliance.
Turn off the microwave oven.
Avoid using another microwave oven and the Remote
Control of the appliance at the same time. Microwaves
disrupt Wi-Fi signal.
28 ENGLISH