Operating instructions

g
41
12 Problems that can be
resolved before calling the
Customer Service Centre
If the machine is not working and an
alarm light is on, the causes of the
malfunction can be identified and
resolved by referring to chap. 11. If, on
the other hand, no alarm light is on,
run the following checks before calling
the Customer Service Centre.
The coffee is not hot
• The cups have not been preheated.
0 Pre-heat the cups by rinsing them in
hot water or leaving them for at least
20 minutes on the cup warmer tray (A)
(see section 4 „Making coffee with
beans“, page 32, note 3).
• The infuser is too cold.
0 Heat the infuser by pressing the
button before making the coffee (see
section 4 „Making coffee with beans“,
page 32, note 3).
The coffee is not creamy enough
• The machine uses too little coffee dur-
ing the infusion process.
0 Turn the grinding quantity selector
knob (Fig. 9) a little clockwise (see sec-
tion 4 „Making coffee with beans“,
page 32, note 2).
• The coffee is ground too coarse.
0 Turn the grinding adjustment knob
(Fig. 17) one click anticlockwise (see
section 5 „Adjusting the coffee
grinder“, page 34).
• Wrong type of coffee.
0 Use a type of coffee for fully automa-
ted espresso makers.
The coffee comes out too slowly
• The coffee is ground too fine.
0 Turn the grinding adjustment knob
(Fig. 17) one click clockwise (see sec-
tion 5 „Adjusting the coffee grinder“,
page 34).
• The machine uses too much coffee
during the infusion process.
0 Turn the grinding quantity selector
knob (Fig. 9) a little anticlockwise.
The coffee comes out too quickly
• The coffee is ground too coarse.
0 Turn the grinding adjustment knob
(Fig. 17) one click anticlockwise (see
section 5 „Adjusting the coffee
grinder“, page 34).
• The machine uses too little coffee dur-
ing infusion.
0 Turn the grinding quantity selector
knob (Fig. 9) a little clockwise.
The coffee does not come out of one
of the spouts
• The outlet is blocked.
0 Scrape the remains of dry coffee accu-
mulated with a needle (Fig. 27).
Turning the steam knob, no steam
comes out of the milk frother
• The holes in the spouts are clogged.
0 Clean the holes in the milk frother and
the milk frother nozzle (see section 8.1
„Cleaning the milk frother“, page 36 -
Fig. 25).
Pressing the and buttons,
the machine does not deliver coffee,
but only water
• Ground coffee may be blocked in the
funnel.
0 Remove the ground coffee inside the
funnel, using a knife (see section 6
„Using pre-ground coffee“, page 34,
note 5). Then clean the infuser and the
inside of the machine (see the descrip-
tion in section 9.3 „Cleaning the
infuser“, page 37).
Pressing the button, the machine
does not switch on
• The machine is not plugged in.
0 Check that the power cable is plugged
into the power outlet.
The infuser cannot be removed for
cleaning
• The machine is on. The infuser can only
be removed if the machine is off.
0 Turn the machine off (see section 9.3
„Cleaning the infuser“, page 37).
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