User manual

Problem Possible solution
The spin phase does not
operate or the washing
cycle lasts longer than
usually.
• Set the spin programme.
• Make sure that the drain filter is not clogged. Clean the fil-
ter, if necessary. Refer to 'Care and cleaning'.
• Adjust manually the items in the tub and start the spin
phase again. This problem may be caused by balance prob-
lems.
There is water on the
floor.
• Make sure that the couplings of the water hoses are tight
and there is not water leakages.
• Make sure that the drain hose have no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
• Make sure you have replaced the emergency emptying cap
into the filter
• Make sure you have properly screwed the filter in after
cleaning.
You cannot open the ap-
pliance door.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the
drum.
The appliance makes an
unusual noise.
• Make sure the levelling of the appliance is correct. Refer to
'Installation'.
• Make sure that the packaging and/or the transit bolts are
removed. Refer to 'Installation'.
• Add more laundry in the drum. The load may be too small.
The washing results are
not satisfactory.
• Increase the detergent quantity or use a different deter-
gent.
• Use special products to remove the stubborn stains before
you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
You cannot set an op-
tion.
• Make sure that you press only the wanted button(s).
The machine does not
dry or does not dry prop-
erly:
• Make sure that you have set a suitable drying programme
for your laundry.
• Make sure that you set the correct the drying time or dry-
ness degree.
• Make sure that the water tap is not turned on.
• the drain filter is not clogged.
• Make sure you have not overloaded the appliance.
www.aeg.com26