User manual

40 www.aeg.com
TROUBLESHOOTING
Problem Possible solution
The spin phase does not
operate or the washing
cycle lasts longer than
usually.
Set the spin programme.
Make sure that the drain fi lter is not clogged.
Clean the fi lter, if necessary.
Refer to “Cleaning the drain pump”, in “Care and
cleaning” chapter.
This problem may be caused by balance prob-
lems. Adjust manually the items in the tub and
start the spin phase again.
There is water on the
fl oor.
Make sure that the couplings of the water hoses
are tight and there is not water leakages.
Make sure that the drain hose have no damages.
Make sure you use the correct detergent and the
correct quantity of it.
You cannot open the ap-
pliance door.
Make sure that the washing programme is fi n-
ished.
Set the drain or the spin programme if there is
water in the drum.
Make sure that the appliance receives electrical
power.
This problem may be caused by a failure of the
appliance.
Contact the Authorised Service Centre.
If you need to open the door, please read care-
fully “Emergency door opening”.
The appliance makes an
unusual noise.
Make sure the levelling of the appliance is cor-
rect.
Refer to ‘Installation’.
Make sure that the packaging and/or the transit
bolts are removed.
Refer to “Installation” leafl et.
Add more laundry in the drum. The load may be
too small.