User manual

Problem Possible solution
You cannot open the ap-
pliance door.
• Make sure that a washing programme that ends with water
in tub, has been selected.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the
drum.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre.
If you need to open the door, please read carefully "Emer-
gency door opening".
The appliance makes an
unusual noise and vi-
brates.
• Make sure the levelling of the appliance is correct. Refer to
"Installation instruction".
• Make sure that the packaging and/or the transit bolts are
removed. Refer to "Installation instruction".
• Add more laundry in the drum. The load may be too small.
The programme duration
increases or decreases
during programme exe-
cution.
• The ProSense function is able to adjust the programme du-
ration according to the type and the laundry load size. Re-
fer to "The ProSense load detection" in "Daily Use" chap-
ter.
The washing results are
not satisfactory.
• Increase the detergent quantity or use a different deter-
gent.
• Use special products to remove the stubborn stains before
you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
• Make sure that no other type of detergent has been poured
the compartment
Salt
. In this case, refer to "Eliminating de-
tergent or other additives from salt compartment'.
• Make sure that no salt has been poured in the compart-
ment . If it happens, run a rinse cycle or run the washing
cycle again.
Too much foam in the
drum during the washing
cycle.
• Reduce the quantity of detergent.
Excessive consumption
of salt.
• Check if the water softener has been set to act also during
rinse phase. Refer to "How to set the water hardness level"
in "The Water Softener (SoftWater Technology)" chapter.
The drum is empty and
the display shows there is
some weight in.
• Press the 开/关 button to deactivate the appliance and acti-
vate it again to set a tare.
The drum is full but the
display shows 0.0 kg.
• You loaded the laundry before activating the appliance.
Press the 开/关 button to deactivate the appliance.
• Empty the drum and follow the necessary steps. (Refer to
"Loading the laundry")
www.aeg.com46