Music Mixer User Manual

AEM-100 Audio Innovate Warranty and Servicing Policy

Audio Innovate provides a warranty against manufacturing defects for either 1 year after the date

of purchase or 90 days after warranty repair is made, whichever is later. This warranty does not

cover minor visual defects such as scratches and paint wear or defects caused by uses other than the

intended use. In addition, the warranty does not cover damage to the unit due to mishandling by the

user or technicians not specifically authorized by Audio Innovate.

Please go to the website www.audioinnovate.com to register the purchase of your product.

Please save your receipt as a record of your purchase. We also recommend that you save the original

packaging in the event that the product needs to be returned under warranty. You can also order

original packaging through the www.audioinnovate.com website in the event you need it for returning

or shipping the product.

For repairs made under warranty, Audio Innovate will reimburse the cost of standard non-

expidited shipping from the customer and will cover return shipping and repair costs. If the customer

requires faster shipping, Audio Innovate will only bill the difference between the cost of the faster

shipping and regular shipping. For all other repairs, the customer must pay for all shipping and repair

costs.

Customers shall contact Audio Innovate directly prior to sending product back for service. If

Audio Innovate determines that the product requires repair, Audio Innovate will issue an RMA number

for the product and the customer shall indicate the RMA number on the mailing label. Prior to issuing

an RMA number, Audio Innovate will clarify what repairs will be done and what will be covered under

warranty. If during the repair Audio Innovate finds additional issues with the product, Audio Innovate

will contact the customer and confirm repairs required and costs prior to proceeding.

All product returned shall be shipped in the original packaging. In the event that the product is

damaged during shipping due to improper packaging, Audio Innovate may require the customer to pay

for repairing such damage.

Audio Innovate may request a copy of your receipt as proof that the product is covered under

warranty.

Please staple your receipt here and save for future reference.